iPhone 5s is stuck until I close the screen and press

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Rails58, Oct 3, 2014.

  1. Rails58 macrumors newbie

    Joined:
    Oct 3, 2014
    #1
    Hi,

    For a long time my iphone halts almost every time I use it.
    The only thing that solves it is shutting the screen and pressing the home button - to re-enter.
    Then it works great until the next time (can be a few seconds).
    it happened in ios7 and keeps on happening in ios 8 and 8.0.2

    Is this a known problem?
    Is there a way to fix it?
    It looks like it is a software problem but it survived all the upgrades.

    Thanks.
     
  2. Trebuin macrumors 65816

    Trebuin

    Joined:
    Jun 3, 2008
    Location:
    Okinawa, Japan
    #2
    This is not normal and not a new issue. I would have recommended a full restart, but you've already done that with the upgrades. At this point, I recommend you back up your phone, do a restore, start as a new phone, then restore your backup. If you don't use the iCloud features, or if you can back everything there up, I would recommend resetting all settings on your phone...another option would be to reset all settings after starting as a new phone, but don't set up iCloud with that phone before you get to that point.

    If that does not fix it, then set up as a new phone, then use something like iExplorer to transfer your saved stuff to your phone as a new profile. If that doesn't work, then your phone is bad and needs replaced.
     

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