iPhone 5s: Lost TouchID fingerprints

Discussion in 'iPhone' started by FSMBP, Jul 28, 2014.

  1. FSMBP macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #1
    So, I did turned off my iPhone (using the lock button + Home button) like I typically do every now & again. Upon restart, I had to enter my passcode as usual (since you can't use TouchID after you restart your device). However, after that, TouchID wasn't working. Then, I went into Settings and saw that all my saved Fingerprints were gone and the options to Unlock iPhone with TouchID was switched off.

    Has anyone else had this happen?
     
  2. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
  3. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #3
    I've done a hard reset countless times on my 5s, and I have never lost the finger prints I have stored for Touch ID.
     
  4. FSMBP thread starter macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #4
    Yeah - I don't get it. Wasn't sure if it was just me - but looks like it was.:eek:
     
  5. MrGiblets macrumors newbie

    Joined:
    Nov 12, 2013
    #5
    I had the same thing happen to me a couple days ago. I've done a hard reset or two in the past (holding Home and Power buttons) but it never lost the prints before. Not a big deal to setup again, just odd. Running 7.1.2 on Verizon.
     
  6. sigp6 macrumors member

    Joined:
    Oct 7, 2011
    #6
    Yes this happened to me about 2 weeks ago.

    No idea why, but I had to go in and re-add them.
     
  7. falkedup macrumors regular

    Joined:
    Oct 15, 2011
    #7
    It happened to me with a hard reset a couple days ago. Had to re-enter all my prints.
     
  8. MUBiomed macrumors 6502

    MUBiomed

    Joined:
    Apr 24, 2010
    #8
    iPhone 5s: Lost TouchID fingerprints

    Adding my name to the list that this happened to.

    I did a hard reset and lost all my prints twice now. I cant figure out the circumstances that cause this because other hard resets will work fine and the prints are still there. The last time this happened I had just put my lifeproof case on and had to take it back off to redo prints.
     

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