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iPhone 5s not recognized by computer.

S

sangarrb

macrumors newbie
Original poster
Hello,

I have a problem with connecting iPhone 5s 32gb to iTunes. I made reset all content and settings and wanted to restore my backup via iTunes. My iPhone iOS is up to date - 8.1.2 and iTunes also running newest version - 12.0.1.26. Computer has windows 8.1 operating system, but the problem is not about the computer, because I also tried to connect it to macbook pro as well and it also did not do anything. It simply does not recognize any hardware on any computer when I connect it to usb. Cord is working with other iPhones (iPhone 6), so this is not the issue as well. I am running out of ideas, maybe someone could help me with it? Thanks.
 
sangarrb said:
Hello,

I have a problem with connecting iPhone 5s 32gb to iTunes. I made reset all content and settings and wanted to restore my backup via iTunes. My iPhone iOS is up to date - 8.1.2 and iTunes also running newest version - 12.0.1.26. Computer has windows 8.1 operating system, but the problem is not about the computer, because I also tried to connect it to macbook pro as well and it also did not do anything. It simply does not recognize any hardware on any computer when I connect it to usb. Cord is working with other iPhones (iPhone 6), so this is not the issue as well. I am running out of ideas, maybe someone could help me with it? Thanks.
Click to expand...

Sounds like a hardware issue with the phone. Do you have an Apple store nearby you can take it to?
 
I have a new 16G 5s, and I have to connect it to my laptop 5 or six times before it will recognize it. I switch back and forth between 2 usb ports and eventually it will recognize it. Don't know why, but that's just the way it's been since day one.🙁
 
Chatter said:
Sounds like a hardware issue with the phone. Do you have an Apple store nearby you can take it to?
Click to expand...

We have only apple reseller nearby. I guess I will have to visit them. Maybe they can help. Problem is that I bought used phone and I warranty is expired.
 
sangarrb said:
We have only apple reseller nearby. I guess I will have to visit them. Maybe they can help. Problem is that I bought used phone and I warranty is expired.
Click to expand...

Totally ynderstand. As the poster said above, play around with different usb ports just to eliminate that possibility. I would take it to the reseller and determine if it is indeed a hardware issue. Dont worry about the lack of warranty unless you know what the deal is.
 
Try throwing the phone in DFU more. Hold sleep and home buttons for 10 seconds and then release home button and keep holding sleep button until iTunes recognises there is a device connected. The phone has to be connected to a computer that has iTunes running on it.
 
RTony said:
Try throwing the phone in DFU more. Hold sleep and home buttons for 10 seconds and then release home button and keep holding sleep button until iTunes recognises there is a device connected. The phone has to be connected to a computer that has iTunes running on it.
Click to expand...

OK I tried that, but unfortunately it did not work either. I followed those instructions exactly and all it did was a restart to the phone. It went out and came back, the only difference I noticed was that I was not required to enter my sim pin number. iTunes did not find the phone, it did not do anything.
 
sangarrb said:
OK I tried that, but unfortunately it did not work either. I followed those instructions exactly and all it did was a restart to the phone. It went out and came back, the only difference I noticed was that I was not required to enter my sim pin number. iTunes did not find the phone, it did not do anything.
Click to expand...

After watching youtube clips about entering into DFU mode. I saw that I did something wrong previously. Anyway I tried the DFU mode and then I got black screen on my phone and nothing changed in iTunes. The way I understood that I was actually on DFU mode was that when I pressed the sleep button nothing happened. To exit the DFU mode I held down sleep and home button until apple logo came up, but still no changes with computer recognizing the iPhone. iTunes did absolutely nothing during the hole process.
 
Does it charge while plugged in? Sounds like a "Trust" issue meaning you haven't allowed your iPhone to trust your computer. You may have to re-trust the computer with that device.
 
sangarrb said:
After watching youtube clips about entering into DFU mode. I saw that I did something wrong previously. Anyway I tried the DFU mode and then I got black screen on my phone and nothing changed in iTunes. The way I understood that I was actually on DFU mode was that when I pressed the sleep button nothing happened. To exit the DFU mode I held down sleep and home button until apple logo came up, but still no changes with computer recognizing the iPhone. iTunes did absolutely nothing during the hole process.
Click to expand...


You don't need to exit DFU mode. You need to get your phone in that mode and plug it in your computer, after which iTunes will show you this:
ImageUploadedByTapatalk1420427594.563276.jpg

Then you proceed with the steps in iTunes and you are done. There is no more to it than just that.

Or Google how to restore iPhone in recovery mode for step by step guide. That is definitely how you fix your problem.
 
iPhone1 said:
Does it charge while plugged in? Sounds like a "Trust" issue meaning you haven't allowed your iPhone to trust your computer. You may have to re-trust the computer with that device.
Click to expand...

At first I thought that also, but that is not the case, phone does charge while plugged in.
 
RTony said:
You don't need to exit DFU mode. You need to get your phone in that mode and plug it in your computer, after which iTunes will show you this:
View attachment 523224

Then you proceed with the steps in iTunes and you are done. There is no more to it than just that.

Or Google how to restore iPhone in recovery mode for step by step guide. That is definitely how you fix your problem.
Click to expand...

I followed these steps: http://support.apple.com/en-us/HT201263 and iTunes did not react.
 
lakaiordie said:
or clean out your lightning port... use something skinny like a toothpick
Click to expand...


And if none of that doesn't fix it, go to the Apple Store. You'll be asked to demonstrate the problem and if you can replicate it, they will probably replace the phone.
 
RTony said:
And if none of that doesn't fix it, go to the Apple Store. You'll be asked to demonstrate the problem and if you can replicate it, they will probably replace the phone.
Click to expand...

i know. i've had to clean out plenty of lightning ports because they said it "charge sometimes" or things like that.
 
RTony said:
What other variables have you tried changing?

Different cable?
Update iTunes to the newest version?
Restarting iTunes?
Restarting computer?
Trying different computer?
Are other devices detected by iTunes?
Is your iPhone charging when plugged in? Maybe it's the dock problem?
Click to expand...

By now I have tried everything. yes different cables. my iTunes is updated, restarting several times computer and phone, tried different computers. It did charge without problems until yesterday, so now I am pretty certain that it has to be the dock. I contacted iPhone repair shop and soon I will give it to them for cleaning and repair. Anyway thank you everybody for your input troubleshooting to find out what is wrong with my phone. I will let you know how it will end. Thanks again.
 
sangarrb said:
By now I have tried everything. yes different cables. my iTunes is updated, restarting several times computer and phone, tried different computers. It did charge without problems until yesterday, so now I am pretty certain that it has to be the dock. I contacted iPhone repair shop and soon I will give it to them for cleaning and repair. Anyway thank you everybody for your input troubleshooting to find out what is wrong with my phone. I will let you know how it will end. Thanks again.
Click to expand...

Miracles do happen 🙂 Right after posting this thread I tried to charge iPhone with computer and iTunes miraculously found it, so now I can restore my iPhone. I will see how long this will work, I'll keep you posted 🙂
 
sangarrb said:
Miracles do happen 🙂 Right after posting this thread I tried to charge iPhone with computer and iTunes miraculously found it, so now I can restore my iPhone. I will see how long this will work, I'll keep you posted 🙂
Click to expand...


Great! Glad you fixed it 🙂
 
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