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capitanbuzo

macrumors 65816
Original poster
Jul 17, 2007
1,144
136
I've been trying to get my iPhone to sync somehow for quite some time with no luck. Last I tried, I had my iPhone set up to sync over wifi but now it will not come up on my Mac Pro. Following this failure, I tried to do a wired sync using the factory lighting cable, yet my Mac Pro does not recognize my iPhone at all. It won't show up as being charged or on my computer. Everything is up to date, I have tried my Macbook Pro and a second Macbook Pro using three different factory lighting cables with no luck... Any idea of the issue? I really only want to go to the Apple store as a last resort (too crowded) but even if that is the issue, I don't even know how I can back up my phone without using my computer (or having to pay $xx for iCloud for an issue I did not create). Ideas?
 

mofunk

macrumors 68020
Aug 26, 2009
2,421
160
Americas

capitanbuzo

macrumors 65816
Original poster
Jul 17, 2007
1,144
136
Can you see it when you open Image Capture? If you can see it there, then possibly there is a drop down window you're not seeing in iTunes.

http://support.apple.com/kb/HT1386


or Check this one

http://support.apple.com/kb/TS5254?viewlocale=en_US&locale=en_US


Make sure iCloud is turned on, on the Macs. Its in System Pref. You can also see the stuff that you've synced in the iCloud. Just log in to your iCloud account online (Safari).

Image Capture shows zero devices. I got most of my photos off using Dropbox. Every time I try to do an iCloud backup, it says that there is not enough space in iCloud but my phone won't load everything that is on my device so that I may check what I would like to have backed up to iCloud (64GB, always seems to time out).
 

cambookpro

macrumors 604
Feb 3, 2010
7,178
3,211
United Kingdom
Is it possible the cable's faulty? WiFi sync isn't the most reliable anyway, so I wouldn't discount the possibility of it being the cable.
 

capitanbuzo

macrumors 65816
Original poster
Jul 17, 2007
1,144
136
if Image Capture isn't showing a device then try


Switch iTunes > View > Show Sidebar.

Plug everything up. Then restart your computer. See if that works.


if not then try this

http://support.apple.com/kb/HT1747

if not then contact Apple via internet before going into the store.

https://getsupport.apple.com/Getpro...b&PRKEYS=PL133,PL220,PL113,PP185&locale=en_US

I'll give this a try and see what happens.

Is it possible the cable's faulty? WiFi sync isn't the most reliable anyway, so I wouldn't discount the possibility of it being the cable.

It's not the cable. I believe I said that I have tried three different Apple genuine cables across three macs and 10 different USB ports.

----------

It magically started working out of know where. Only thing I did was an internet diagnostics and now it seems to be working. What a fluke.
 

mofunk

macrumors 68020
Aug 26, 2009
2,421
160
Americas
I've noticed some firmware issues with iOS7. Mine is the battery issue. Possibly that's what you were experiencing? It's weird because even if your iPhone is not registered with the Mac, it should show up.
 

capitanbuzo

macrumors 65816
Original poster
Jul 17, 2007
1,144
136
I would contact Apple. See if they can troubleshoot.


http://www.apple.com/contact/

Tried it. Probably the worst service/experience that I've gotten from Apple since 2008 when my original iPhone would brick itself an hour after leaving the Apple store and making me wait 3-5 days to get a replacement (that happened literally 5-6 times until I got a corporate guys email). It's been ruled a hardware issue (which I presumed) but how am I supposed to save my phones data when I cannot sync it? I think it's ridiculous to half to pay for iCloud just so I can back up my phone so that I can get rid of my faulty one. I tried to get them to comp just the first their of iCloud for even a month or a week solely so I can get a new phone and the supervisor on the phone said they can't do it. It doesn't seem like a hard thing to do. This is one of the most aggregating experiences I've had. I've backed up everything I could with Dropbox but with everything set to a minimum on my 64GB phone I am 768mb over, yet I couldn't get any aid from Apple. It is absolutely ridiculous.
 
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