iPhone 5S Photo Library taking 1.5Gb even though its empty!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by NeilHD, Dec 3, 2014.

  1. NeilHD macrumors regular

    Joined:
    Jul 24, 2014
    #1
    Hi guys,

    As per title really - my daughter's iPhone 5S says that the Photo Library is taking up 1.5Gb even though it's empty (reported in General -> Usage).

    When plugged into iTunes it said the same. There were 5 photos in there so we deleted those, and then it basically moved that 1.5Gb block from "Photos" to "Other".

    Any tips on how we can reclaim it?

    Thanks!
     
  2. Markrose macrumors newbie

    Joined:
    Oct 27, 2013
    #2
    Do you have photo stream enabled? Check the storage usage for photo stream, also found under photos in General>Usage.
     
  3. NeilHD thread starter macrumors regular

    Joined:
    Jul 24, 2014
    #3
    No - sorry should have mentioned that. All Photo Stream and iCloud Photo things are turned off and show as taking 0 bytes. Only Photo Library is showing as taking up space.
     
  4. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #4
    two possible answers but not the only answers

    1. itunes is simply telling you that you WILL have 1.5 gigs when you click on apply or sync

    2. iOS 8 now has its own recycle bin for photos.

    photos -> albums -> recently deleted
     
  5. NeilHD thread starter macrumors regular

    Joined:
    Jul 24, 2014
    #5
    Thanks for the response, but sadly these aren't the cause either.

    We've tried Syncing a few times and the recently deleted is empty.
     
  6. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #6
    If she has sent or received any photos in Messages, those count. In each text thread, hit details on the top right. In that panel (scroll down) you'll find any attachments sent or received including photos and videos. She can delete the whole thread to delete the pictures, or delete each individually by holding on the picture until the options appear, then hit delete.
     
  7. NeilHD thread starter macrumors regular

    Joined:
    Jul 24, 2014
    #7
    Sadly this is also not the case. She has cleared all text messages - none at all remaining.
     
  8. dfuhrmann macrumors newbie

    Joined:
    Dec 23, 2014
    #8
    Same Issue

    My Daughters phone has the same issue. 2.1 gigs of space taken. No Photo's anywhere. Spent 2 hours with Apple support and no answers. Any help will be appreciated.
     
  9. bobthebob macrumors newbie

    Joined:
    May 18, 2009
    #9
    i have the exact same issue.

    well - more or less - 32 photos = 1.5gb

    what the hell Apple??

    this is a big chunk of my storage on a 16gb phone...

    are you also running 8.1.2?
     

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