iPhone 5S Randomly restarting self

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MovieGuy34, Sep 24, 2013.

  1. MovieGuy34 macrumors member

    Joined:
    Aug 2, 2013
    #1
    Hello

    I have a brand new iPhone 5S 64GB Space Gray on AT&T.

    Twice in two days it has randomly restarted it self. I'll be looking at it and without pressing any buttons it will randomly go to black and then the apple logo will pop up. Essentially restarting itself. Has anyone else reported this or had similar issues?

    It's a brand new phone and I want to know if I should take it back....
     
  2. zxoraz macrumors member

    Joined:
    Feb 16, 2011
    #2
    I recommend you to take it back.
    It might be fixable but don't take any risks, it sounds defective..

    Could be some software problems that could be solved by simply restoring, but it could also happen because of some defective chips inside (Data faults or maybe even overheating, who knows.)

    Good luck!, sorry to hear you had to experience it on such a new device
     
  3. BSDanalyst macrumors regular

    Joined:
    Sep 16, 2013
    Location:
    Hong Kong
    #3
    Try a full restore. If it still happens then take it back as it's defective
     
  4. rtr1985 macrumors 6502

    Joined:
    Sep 17, 2012
    #4
    What did you end up doing? I have experienced similar random restarts
     
  5. Pablomex2 macrumors newbie

    Joined:
    Oct 9, 2013
    #5
    Mine has been doing the same thing. It started the first week I bought it and it does it at random times. It happened right before I posted this. Ugh So I guess I'll be doing a full restore this weekend as that usually takes a hour or more. Wish me luck
     

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