iphone 5s randomly restarts with blue screen

Discussion in 'iPhone Tips, Help and Troubleshooting' started by arekm, Apr 8, 2015.

  1. arekm macrumors newbie

    Joined:
    Jan 8, 2014
    #1
    iphone 5s, 64GB version, was working fine (iOS 8.2 for almost a month) but recently started to restart at random times.

    Did firmware upgrade (via DFU mode) and setup as new phone - it still restarts. When it restarts blue screen appears for a while and this gets logged, below.

    iOS 8.3 did not help - still restarts.

    Is this some known hardware iphone bug?

     
  2. Vanilla Face macrumors 6502

    Joined:
    Aug 11, 2013
    #2
    yeah, the screen flashing blue or red is almost always a hardware issue. If restoring didn't fix the issue, its hardware. If you're still in warranty, contact apple.
     
  3. arekm thread starter macrumors newbie

    Joined:
    Jan 8, 2014
    #3
    Ok. Any idea what "als" device is ? (In logs there is "panic ... for device als").

    Unfortunately out of warranty but there is 2 year consumer protection in EU, I'll try that.
     
  4. batsai macrumors newbie

    batsai

    Joined:
    Jun 24, 2015
    Location:
    iPhone: 44.338188,-86.242047
    #4
    I've been struck with this issue multiple times on my 128 GB iPhone 6 Plus, which was fine until today. Blue screen then reboot; I can usually tell when this is going to happen because my iPhone starts to run quite hot.

    Now, after turning off wifi calling and turning it back on, wifi calling won't activate at all, so I have no cell coverage in my house. Great. Also on T-Mobile.

    On the bright side, maybe T-Mobile is trying to fix their wifi calling, which could be causing this problem... On the other hand, my iPhone just rebooted again. :-(
     
  5. PlanetDream macrumors newbie

    Joined:
    Jul 30, 2015
    #6
    Someone needs to get the news involved. The problem is spreading like wildfire - a known issue for a few years with it spreading like a storm over the past few months, across all providers and within the US and overseas. Apple is NOT acknowledging, owning, giving a statement, nothing - nor do they seem to know (or are willing to admit) the actual cause, let alone making it a number one top priority to find the resolution. Replacing iphones with new iphones won't help - they've either got hardware malfunctions or there's some kind of virus being spread. :(


     
  6. J4W3S macrumors newbie

    J4W3S

    Joined:
    Jul 16, 2015
    #7
    Yes this is the best thing you can do.
     
  7. DooDuh macrumors member

    Joined:
    May 1, 2014
    #8
    My 5-s has been doing the same thing for a few months. It usually happens in the middle of the night, starting with a buzz-buzz... then alternating blue and black screens. The phone needs to be rebooted every morning. Sometimes it's usable within a few minutes after rebooting... sometimes it goes into a white screen/blue screen/black screen gyration and eventually goes black and off. This phone is only one year old! I do carry replacement insurance with Verizon... so I will eventually just get a new phone. But what a pain. This was my first smart phone and iPhone... what a major disappointment it has been.
     
  8. PlanetDream macrumors newbie

    Joined:
    Jul 30, 2015
    #9
    It happens to me a lot in the middle of the night as well - though at times, for no apparent reason, during the day as well. I have Applecare, so they want to swap out my phone for a new one, but I don't think it will help, people buying brand new phones are experiencing this - 5s and 6's - so why bother swapping out - they just need to resolve it.

    Everyone HAS TO CALL APPLE. I'm still going through it. However, from what I know due to countless of hours worth of calls with Apple, is that APPLE is not aware of the magnitude of this issue (how many customers it's affecting). Many people have been calling their providers, if anyone at all, or going into their provider's stores, when this is clearly a huge and wide-spreading Apple issue. My rep I'm working with wasn't aware of the magnitude of the issue until I directed him to over 13 forums I found on the Net about it and he was pretty taken back. Apple logs all calls and issues. The only way to get Apple to "own," "acknowledge," and make a public announcement about this, including immediately finding the root cause (or admitting to it) and then resolving it - is to bombard them with tech support calls. All calls are logged - the more calls they get, the faster they'll realize how wide-spread this issue is and that it is an APPLE issue and/or the people at the top of the chain who may already know about it, yet not owning it or announcing it publicly will no longer be able to ignore it. :(
     
  9. DooDuh macrumors member

    Joined:
    May 1, 2014
    #10
    But I don't have AppleCare... so, can I call and talk to a tech without paying a fee? At this point.. I don't feel like giving Apple another penny. And I'm a huge Apple fan! (iMac, iPad 2, iPhone!)
     

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