iPhone 5s resets to hello screen

Discussion in 'iPhone' started by cpnotebook80, Jun 19, 2016.

  1. cpnotebook80 macrumors 6502a

    Joined:
    Feb 4, 2007
    Location:
    Toronto
    #1
    So, my dads iPhone 5s has this strange issue where when you turn it off and back on, it opens back up to the hello screen as if its setting up a new phone. Not sure why. you have to go through the setup again.

    Not sure if does with reseting the iPhone also.
     
  2. evamoree macrumors member

    evamoree

    Joined:
    Jun 29, 2016
    #2
    I would recommend resetting it. Looks like a hardware issue that would fix itself if you reset it. How long has it been happening for?
     
  3. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    If resetting does not work it could be a hardware problem. The Apple store will diagnose for free.
     

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