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iPhone 5s Return @ Retail Store?

S

schmidt65

macrumors 6502
Original poster
Jun 23, 2010
414
97
Hi!

My iPhone 5S has developed an annoying intermittent fault where the home button feels loose and appears to click twice when pressing it. Frustratingly it only does this occasionally (on average around 4-5 times a day, then appears to go away) so although I have a genius appointment at the apple retail store tomorrow, I'm expecting it to not play up! Therefore on the assumption apple won't replace it, as I ordered from the Apple Online store during October and it was delivered on November 4th - it appears I can still return the iPhone (http://store.apple.com/uk/help/returns_refund). My question is does any one know if I can return the iPhone at an actual retail store, or whether it has to be sent by post? Only I'll need the money back ASAP to buy an alternative.

Thanks in advance.
Alex

----------

Sorry - meant to add I'm in the UK!

Thanks
 
schmidt65 said:
Hi!

My iPhone 5S has developed an annoying intermittent fault where the home button feels loose and appears to click twice when pressing it. Frustratingly it only does this occasionally (on average around 4-5 times a day, then appears to go away) so although I have a genius appointment at the apple retail store tomorrow, I'm expecting it to not play up! Therefore on the assumption apple won't replace it, as I ordered from the Apple Online store during October and it was delivered on November 4th - it appears I can still return the iPhone (http://store.apple.com/uk/help/returns_refund). My question is does any one know if I can return the iPhone at an actual retail store, or whether it has to be sent by post? Only I'll need the money back ASAP to buy an alternative.

Thanks in advance.
Alex

----------

Sorry - meant to add I'm in the UK!

Thanks
Click to expand...


If you purchase it online you have to return it online
 
Cergman said:
I've bought plenty of things online and we're able to return in the retail store.
Click to expand...
IMO, it's confusing because Apple appears to have different policies for different countries.

UK:
Of course, we hope you are thrilled with your purchase. However, if you are not satisfied with your purchase and would like to return it, we are here to help.

If you are not fully satisfied with your iPhone purchase, you can return your iPhone to the Apple Online Store within 14 calendar days from delivery for a full refund. Please visit online Order Status or call 0800 048 0408 to request a return.
Click to expand...
http://store.apple.com/uk/help/iphone

US:
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store (1-800-MY-APPLE), or to a U.S. Apple Store, within 30 calendar days from shipment for a full refund.
Click to expand...
http://store.apple.com/us/help/iphone
 
Lucille Carter said:
Maybe in your country but not in America.

I have returned/exchanged iPhones, purchased over the internet, at the store. In America they take care of you no matter where you purchased if under warranty!:mad:
Click to expand...

It depends... I tried on one iPhone and was told to return it by mail, the same way I got it. Others have had good luck and walked into an Apple store to return it. Yes, I live in the USA.
 
Lucille Carter said:
Maybe in your country but not in America.

I have returned/exchanged iPhones, purchased over the internet, at the store. In America they take care of you no matter where you purchased if under warranty!:mad:
Click to expand...

I live in New York :rolleyes:

----------
aristobrat said:
They really should clarify the wording on their iPhone page (like below), because it literally says that you can return it to either the Online Store or an Apple Store.

http://store.apple.com/us/help/iphone
Click to expand...

Yea Both statements contradict one other
 
samven582 said:
I live in New York :rolleyes:
Click to expand...


Like I said I am not sure if you are OUTSIDE of the USA!:p

----------
samven582 said:
If an iPhone was purchase from the Apple online store it can't be return to Apple retail store

http://store.apple.com/us/help/returns_refund



This only applies to iPhone only!
Click to expand...

Sorry but it is STILL not true!

I, and many others, have returned iPhone for refund or exchange for warranty when they were purchased over the Internet!:p

I had two 5S units delivered and simply took mine to the retail store and returned it for a full refund.:rolleyes:
 
They really should clarify the wording on their iPhone page (like below), because it literally says that you can return it to either the Online Store or an Apple Store.

http://store.apple.com/us/help/iphone


=========================

Where did it say you can return it via apple store from that link above you posted ? I could not find this.

Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.
By reading it, it only shows this....

On your link it says this below. Nothing conflicting. On another page, it shows above.

You can purchase iPhone through the Apple Online Store, or at an Apple Retail Store. You may also be eligible for Personal Pickup with your iPhone purchase. Personal Pickup lets you purchase your iPhone online and pick it up in an Apple Retail Store..

Above only tells one about a pick up,not returns, but that to if purchased online is not eligible to be returned at the Apple store. Unless one is lucky however.

To purchase iPhone online, visit the Apple Online Store - iPhone page and choose your iPhone.
 
Last edited:
So much FUD in this thread it's unreal!

If you want to return for a refund, it has to be returned via the original method. The store can take it and ship it back for you, but that kind of defeats the point (you might as well just return it online yourself - doing this won't get you your money any quicker).

If you want to return for an exchange (within 30 days remorse period), it can be returned to store or online. If you bought it in store and return it online, or if you bought it online and return it in store they will have to process a replacement, which takes 7-14 days to ship. If you return via the original purchase method, they can replace it instantly.

You can return it for an exchange at any point via the genius bar for a service part.

The bottom line is that retail can't return an iPhone via POS without a retail receipt. They *can* process a new replacement but they have to be ordered in, and it'd be quicker to just return it online.
 
Brian Y said:
So much FUD in this thread it's unreal!

If you want to return for a refund, it has to be returned via the original method. The store can take it and ship it back for you, but that kind of defeats the point (you might as well just return it online yourself - doing this won't get you your money any quicker).

If you want to return for an exchange (within 30 days remorse period), it can be returned to store or online. If you bought it in store and return it online, or if you bought it online and return it in store they will have to process a replacement, which takes 7-14 days to ship. If you return via the original purchase method, they can replace it instantly.

You can return it for an exchange at any point via the genius bar for a service part.

The bottom line is that retail can't return an iPhone via POS without a retail receipt. They *can* process a new replacement but they have to be ordered in, and it'd be quicker to just return it online.
Click to expand...

My local Apple store must be CLUELESS as I just called and they said they would take a new phone back and arrange for a refund to your credit card.

Those stupid people, little do they know!:p
 
Lucille Carter said:
My local Apple store must be CLUELESS as I just called and they said they would take a new phone back and arrange for a refund to your credit card.

Those stupid people, little do they know!:p
Click to expand...

Yes, they'll arrange for a refund. I.e. they take your phone, ship it back to the online store on your behalf who do the refund.

The store can take it and ship it back for you, but that kind of defeats the point (you might as well just return it online yourself - doing this won't get you your money any quicker).
Click to expand...
 
ABC5S said:
Where did it say you can return it via apple store from that link above you posted ? I could not find this.
Click to expand...
Do you not get this version of the page when you visit the URL?
 

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schmidt65 said:
Hi!

My iPhone 5S has developed an annoying intermittent fault where the home button feels loose and appears to click twice when pressing it. Frustratingly it only does this occasionally (on average around 4-5 times a day, then appears to go away) so although I have a genius appointment at the apple retail store tomorrow, I'm expecting it to not play up! Therefore on the assumption apple won't replace it, as I ordered from the Apple Online store during October and it was delivered on November 4th - it appears I can still return the iPhone (http://store.apple.com/uk/help/returns_refund). My question is does any one know if I can return the iPhone at an actual retail store, or whether it has to be sent by post? Only I'll need the money back ASAP to buy an alternative.

Thanks in advance.
Alex

----------

Sorry - meant to add I'm in the UK!

Thanks
Click to expand...

I think you'd just have to take it to the Apple store. They'll probably just replace it.
 
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