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iPhone 5S screen crack on it own

B

bakatamaki

macrumors newbie
Original poster
Sep 26, 2013
15
0
Long story short is the screen just crack, i was there, the phone was not drop on the floor, no one sit on it or any possibility that can cause it to crack. My cousin were using it to fb, few minutes later I noticed the crack on my phone. It was a fine crack, almost straight from the top left corner. No spider web and nothing.

My issue is i have no idea how to convince ppl at apple reseller store that my phone just crack on it own. (Malaysia dont have apple store) and I certainly dont want to spend alot to fix it. Has anyone face the same issue as me?

Here some photos.
 

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Being it into apple ( or retailer that would provide warranty services), they will replace the phone under warranty if determined there is a defect.
 
Why should i lie about this, i know this seem ridiculous, why would i do that and even upload the photo. My phone's crack really just appear out of no where.


You can see from the crack, it is straight and fine, not like screen crack when you drop it, it look like spider web. Photos has shown no dent or whatsoever to back up my story of not dropping it
 
Is your phone bent? It looks like it might be bent slightly in about the same place where the crack is. I'm not sure of the circumstances that can cause the phone to bend, but it is a relatively common problem.
Also a single crack is often covered by Apple. If there are multiple cracks or it spider webs out then they often won't cover it.

It is probably worth taking to Apple. You may or may not have luck, and the leniency they have can vary based on your location.
 
So you don't suspect your cousin at all?

Apple does replace hairline crack at corners under warranty (at least in the United States) but I don't know if yours qualify because the crack goes from corner to earphone rather than corner to corner so I suggest giving Apple a call and explain you have a hairline crack at a corner.
 
Normally I call BS but in this case, it certainly seems like an odd crack going from point to point. Although some external force had to have done this, it seems as though whatever the force, this crack may not have occurred if there wasn't stress on the glass before. It just seems weird. I'd be inclined to have Apple take a look at it and investigate.
 
Interesting post.

arguments against you:

* the phone does look bent in one picture
* an iPhone usually doesn't just crack on its own. there are dozens of videos where people drop an iPhone (or an Android device) over and over on concrete, trying to make them crack. the glass is designed to take somewhat of a beating

arguments for you:

* the crack *is* at a interesting spot - it looks like it is lined up precisely with the seam on the frame. that could be a manufacturing defect.
* it is a single line. drop/crush/bend/impact damage usually makes multiple curved cracks or a spider-web style pattern. not a single, straight line. this also could point to a manufacturing defect.

All I can say is that you can try to take it to an Apple Store. If there are none in your area, I don't know what you could do...
 
The start of Gold-gate! On a more serious note, pop into Apple and I'm sure they'll be able to help, my gf's 5 recently developed a single crack and they replaced it for free, as the rest of the phone was mint and it was only from normal usage, and had been cased.
 
I had this happen to a friend in a lecture with their 3rd gen iPad. I was sitting next to him, iPad was fine, then suddenly there was a weird sound and a 2 inch crack appeared on his screen. It was turned off at the time, just on the desk in front of him.

He took it to the Apple Store and they replaced it, there was no damage to the bezel or anything so it was clear it wasn't due to a fall. But yeah, this stuff does happen, albeit rarely.
 
It's an iPhone 5s. Drive the 500 miles to the Apple store closest to you or flap your arms and fly whatever you need to do. I wouldn't sit on my butt with a cracked 5S when Apple will replace it for free.
 
I'm pretty sure your cousin damaged it and then tried to pretend like he didn't. Make him go along to the store to fight to have it replaced.
 
I would take it in or call Apple an explain to them what happened. The crack runs from the ear piece to the edge where the outside frame joins. It would certainly be a weak point if stress was placed on it. Apple may determine that due to where the crack is, and it being just a single crack, that it was a flaw and will replace it for you. Worst thing they can say is no.
 
So this issue is not uncommon but it does happen!

Anyhow, no apple store in this country, only apple reseller which i really doubt they are as reasonable as people in Genius or United States. T.T
 
Single hairline cracks originating from the earpiece with no impact marks are covered under warranty.

The reseller may try to BS you - if that's the case, just call AppleCare.
 
As mentioned, if there's no point of impact or other noticeable cause USUALLY Apple will take care of it.

Convincing anyone else? Good luck.

To me, cynicism and all, it looks like stress from the antenna seam cracked it straight to the earpiece. That would be a weak point if it were bent. Not bent on its own (lol) but bent by accident.

If it's not, Apple will probably hook you up
 
bakatamaki said:
Why should i lie about this, i know this seem ridiculous, why would i do that and even upload the photo.
Click to expand...
It certainly could have happened as you describe but the crack didn't just happen on its own. There had to have been some stress placed on the screen at some point. As stated earlier, the screen won't just crack without reason. You just haven't found the cause of the stress that created your crack.

All you can do is take it in and see if they cover it.

bakatamaki said:
Anyhow, no apple store in this country, only apple reseller which i really doubt they are as reasonable as people in Genius or United States. T.T
Click to expand...
That may be a challenge. We certainly aren't familiar with your reseller so we can't speak toward what they might or might not do. You can try to contact Apple to see if they can assist somehow.
 
That would be a tough sell. Even if that is the case, there would have to be a few more case to validate that this was some kind of stress defect.
 
GoCubsGo said:
Normally I call BS but in this case, it certainly seems like an odd crack going from point to point. Although some external force had to have done this, it seems as though whatever the force, this crack may not have occurred if there wasn't stress on the glass before. It just seems weird. I'd be inclined to have Apple take a look at it and investigate.
Click to expand...

Agreed, it does look like a weird crack. Definitely take it back to Apple or the place you bought it from OP.
 
Don't listen to these fools.


Apple's Internal iPhone Visual/Mechanical Inspection Guide

Single Hairline or Fracture Line to Front or Back Glass = Covered by Warranty
 

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E2EK1EL said:
Don't listen to these fools.


Apple's Internal iPhone Visual/Mechanical Inspection Guide

Single Hairline or Fracture Line to Front or Back Glass = Covered by Warranty
Click to expand...

Hey pal, no need to refer to people as "fools". If you paid any attention to the numerous threads on numerous forums posted by others, Apple has often rejected repair for devices if there was even so much as a dent on the device. It is not uncommon, regardless of leaked damage assessment documents, for Apple to say no and users to believe there is no way Apple would cover the repair/replacement. So dial it back, post your super helpful thoughts without calling others fools for voicing an opinion on what Apple may or may not do.
 
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