iPhone 5S Screen Popping out :-(

Discussion in 'iPhone' started by cdesigns, Sep 24, 2013.

  1. cdesigns macrumors 6502

    Joined:
    Aug 28, 2008
    #1
    So I got my iPhone 5S 64gb from sprint and today all of the sudden the touchscreen popped out in the upper right corner.

    I have the insurance (yes sprint insurance now covers the iphone) but I don't want it fix I want a new one, even if I have to get a 32GB model.

    Anyone had the same problem?

    [​IMG]

    [​IMG]
     
  2. joeshmo2010 macrumors 6502a

    Joined:
    Jun 25, 2009
    Location:
    Seattle, WA
    #2
    Take it to the genius bar, they'll probably swap it out.
     
  3. ariadnerentz macrumors regular

    ariadnerentz

    Joined:
    Sep 21, 2013
    Location:
    New York
    #3
    oh wow. I would go to apple, pretty sure normal warranty covers it. Sprint will get you a new one, may not ASAP, but they will
     
  4. gentlefury macrumors 68030

    Joined:
    Jul 21, 2011
    Location:
    Los Angeles, CA
    #4
    Never go to a carrier for something like this. Go to an Apple store, you will leave with a new one within a few minutes.
     
  5. Gin Gin macrumors regular

    Gin Gin

    Joined:
    Jun 22, 2009
    #5
    This isn't an insurance issue, this is a warranty issue. Make an appointment at the Apple Store, and they will replace it for you.
     
  6. verwon macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #6
    Yep! Sprint has not stock to swap it out, right now. People that have ordered are waiting a long time to get their phones, because they put all their stock in stores and sold out.

    And as others have mentioned, it's a warranty claim, you'll get a replacement from Apple.
     
  7. msesha87 macrumors 6502

    msesha87

    Joined:
    Mar 11, 2011
    Location:
    Decatur, Illinois
    #7
    This happened to My iPhone 5 which was also Sprint. My warranty was up but they said it was a defect and they swapped it out for free. Of course, the had to order a new one and called me to swap them out 2 days later. I noticed it when I first purchase thru pre order but ignored it until 10 months later the entire screen lifted and I couldn't see anything except light leaking out.
     
  8. BlueKhufu macrumors regular

    Joined:
    Nov 27, 2010
    #8
    I have seen some reports of this happening. Thank you for posting pictures. Perhaps an obvious question but did you try pushing it back down with a little force? If I recall the screen is held down with clips (plus the pentalobe screws at the bottom). Perhaps one wasnt seated all the way. If that doesn't work I don't see them having a problem swapping it; insurance shouldn't be needed.
     
  9. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #9
    In this case, perhaps. But it's not as easy as before. Apple is cracking down and focusing on repairing phones instead of simply replacing them.
     
  10. Charadis macrumors 6502a

    Joined:
    Jul 3, 2010
    #10
    From the pic, it looks like the glass is actually popping out of the plastic bezel, likely due to insufficient adhesion. This will probably have to be resolved by having the Genius replacing the screen or entire phone under warranty.
     
  11. AAPLinc macrumors 65816

    Joined:
    Jul 27, 2012
    Location:
    Hollywood, CA
    #11
    Well then they should focus on releasing the product without problems. I understand that any product that is made in mass amounts has duds and defects...

    But if I got a phone that has a defect, I want a new one. Not a phone that had a defect that's now been fixed. I don't want my phone to be tinkered with. Out of the box, if it's not perfect, any customer should be able to demand/receive a new phone.
     
  12. gentlefury macrumors 68030

    Joined:
    Jul 21, 2011
    Location:
    Los Angeles, CA
    #12
    Really? That's odd. Their policy has always been that if its defective just replace it and send it back for refurb...not to attempt repair. It takes too long and ends up costing more.
     
  13. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #13

    Source, MacRumors
     
  14. darknyt macrumors 6502a

    Joined:
    Sep 17, 2009
    #14
    If it really bothers you to get a "refurbished" one, you could return it outright and order a new one. Hassle for upgrade and wait.

    Also, as others might point out, there are probably not any actual refurbished ones yet and they just put new ones in the refurbished boxes for now.
     
  15. cdesigns thread starter macrumors 6502

    Joined:
    Aug 28, 2008
    #15
    I tried to push it down to see if it clicked in place with no luck, this is a 1 day old phone and I paid $399 for it, Im not getting it fixed, I will ask for a new one for sure either sprint store or apple. Im going to the sprint store right now and see, if not tomorrow I will call apple.
     
  16. Iphone5preorder macrumors 6502a

    Joined:
    Sep 20, 2012
    #16

    Definitely just return it if they try to screw you. Then buy a new. Good luck
     
  17. fender57 macrumors 6502

    Joined:
    Jul 7, 2010
    #17
    Make sure to back it up before you go, though.
     
  18. sviato macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #18
    There go my last-day-of-warranty new phone replacements ;)
     
  19. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #19
    Damn that's not good. They'll definitely replace that at the Genius Bar.
     
  20. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #20
    Lol, I'm guilty. But I'm glad they're doing it. Regardless of how much money we know Apple has in the bank, we're still cheating them and it's not fair to them. They're going to save tons of money doing this.
     
  21. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #21
    3rd or 4th thread I've seen on this screen popout issue.
     
  22. cdesigns thread starter macrumors 6502

    Joined:
    Aug 28, 2008
    #22
    Called ahead to the Sprint store and none in stock, yesterday they had (2) tough. Buttttttttt I went to the Apple Store and got a replacement real quick after waiting 1:40 hours for my reservation. I checked ALL the 5S's in the Demo tables and none had a screen popup issue and they are used ALOT (Millenia Mall Apple Store) busiest tourist store in Florida.

    I saw the Apple cover and I like it but didnt had $40 to spent at the moment lol.

    In front of me was this tourist lady from Brazil or Venezuela in her 30's buying 10 ipads, and 8 iphone 5c, sexy as hell, and a guy behind me was from latin america also and offered me $2500 for my iphone 5S 64gb, I said no ofcourse lol, I run my business with my phone, but the temptation was there.
     
  23. bkribbs macrumors 65816

    Joined:
    Jan 15, 2012
    #23
    Dang!
     
  24. CamiMR macrumors 6502

    CamiMR

    Joined:
    Oct 22, 2012
    #24
    The same thing happened with my space grey 32. Noticed a pop sound now and again,and yesterday realised that the screen was exactly like yours, even the same corner!
    Went to the apple store, and even though they didn't have any stock to sell, they had a couple for this sort of situation, brand new, box opened in front of me.
    Replaced there and then, the new one is flawless!!
     
  25. cdesigns thread starter macrumors 6502

    Joined:
    Aug 28, 2008
    #25
    Im pretty sure if I twist the aluminum frame a little the screen will pop off again, Im buying a strong thin cover to reduce my chances.
     

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