iPhone 5s scuff/scratch

Discussion in 'iPhone' started by Constancex, Nov 27, 2013.

  1. Constancex macrumors newbie

    Joined:
    Aug 5, 2013
    #1
    I just got it today and when I got home. There's a tiny black dot on the back of my gold iphone. Also, there is like a tiny dent/scratch mark near the charger area. I bought it at the AT&T store. Can I go to apple to exchange it or I have to go back to AT&T?

    Will they let me exchange it?
     
  2. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #2
    You will probably need to take it back to AT&T store to get it exchanged.
     
  3. moldy lunchbox macrumors 6502a

    moldy lunchbox

    Joined:
    Sep 9, 2010
    Location:
    Raleigh, NC
    #3
    AT&T charges you a $35 restocking fee, Apple Store doesn't do that but I don't how they handle returns/exchanges if you didn't purchase there.
     
  4. AppleFanatic10 macrumors 68030

    AppleFanatic10

    Joined:
    Nov 2, 2010
    Location:
    Encino, CA
    #4
    iPhone 5s scuff/scratch

    A few years ago, I purchased my iPhone 4 at a Verizon store. I took the iPhone 4 back to apple for a problem 11 months later and they replaced it for me without charge. They never asked me where I bought the phone or anything.
     
  5. boobie12 macrumors 6502

    Joined:
    Sep 20, 2012
    #5
    That's different because it was most likely something under warranty. The op on the other hand most likely has to go to AT&T because he brought it from them and it is physical damage out the box.
     
  6. ArtPop macrumors newbie

    Joined:
    Nov 27, 2013
    Location:
    second to the right, and straight on till morning
    #6
    They don't handle them. Of your within the 1st 30 days your original place of purchase does.
     
  7. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #7
    If it is a minor damage, just keep it. It's going to scratch/dent anyway ....
     
  8. Badrottie Suspended

    Badrottie

    Joined:
    May 8, 2011
    Location:
    Los Angeles
    #8
    Yeah, just buy a case with screen protection... you will be happy. :apple:
     

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