I purchased a snap button pouch to put my phone in but I had to pull and force the snap button strap to snap to close. Whenever somebody texts me, it used to repeat after couple mins but now it ONLY repeats sometimes. Other times it's not repeating. What should I do? I'm worried if the small pouch affected it since it was small and didn't fit properly. Also let's say one of my friends texted me then my other friend texted me, I only get text repeat alert from that ONE person only!! What should I do?