iphone 5s touch id dont work

Discussion in 'iPhone Tips, Help and Troubleshooting' started by zugre, Feb 10, 2015.

  1. zugre macrumors newbie

    Sep 18, 2012
    yesterday i bought an 5s in great condition similar to new one. Then i realised that touch id not work. i cant turn on touch id in settings-there comes a massage saying: unable to connect touch id setup please try again.... i am lit dissapponted. the phone looks and works perfect but this!
  2. jpadhiyar macrumors regular

    Oct 15, 2012
    Ahmedabad, India
    When you go to 'Add a Fingerprint...' does it take you to the next screen where it says 'Place Your Finger'? And what happens when you place your finger on the Home button? It must give you a number of prompts to learn your fingerprint.

    Here you may try possible fix to get rid of this issue.
  3. zugre thread starter macrumors newbie

    Sep 18, 2012
    if i go to add fingerprint there is failed message: unable to setup tid ...
  4. zugre thread starter macrumors newbie

    Sep 18, 2012
    did they fix or chane the device with now phone
  5. dictoresno macrumors 601


    Apr 30, 2012
    have you tried a restore? if not, sounds like it could be a hardware error.

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4 February 10, 2015