iphone 5s touch id dont work

Discussion in 'iPhone Tips, Help and Troubleshooting' started by zugre, Feb 10, 2015.

  1. zugre macrumors newbie

    Joined:
    Sep 18, 2012
    #1
    yesterday i bought an 5s in great condition similar to new one. Then i realised that touch id not work. i cant turn on touch id in settings-there comes a massage saying: unable to connect touch id setup please try again.... i am lit dissapponted. the phone looks and works perfect but this!
     
  2. jpadhiyar macrumors regular

    Joined:
    Oct 15, 2012
    Location:
    Ahmedabad, India
    #2
    When you go to 'Add a Fingerprint...' does it take you to the next screen where it says 'Place Your Finger'? And what happens when you place your finger on the Home button? It must give you a number of prompts to learn your fingerprint.

    Here you may try possible fix to get rid of this issue.
     
  3. zugre thread starter macrumors newbie

    Joined:
    Sep 18, 2012
    #3
    if i go to add fingerprint there is failed message: unable to setup tid ...
     
  4. zugre thread starter macrumors newbie

    Joined:
    Sep 18, 2012
    #4
    did they fix or chane the device with now phone
     
  5. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #5
    have you tried a restore? if not, sounds like it could be a hardware error.
     

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