IPhone 5S Touch ID Help!

Discussion in 'iPhone' started by ughbrandon, Oct 23, 2013.

  1. ughbrandon macrumors member

    Joined:
    Aug 21, 2013
  2. Ajones330 macrumors 6502a

    Ajones330

    Joined:
    Jul 9, 2008
    Location:
    SEC Country
    #2
    Just wondering why you would need this so early after release...
     
  3. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #3
    Sometimes it's best not to ask questions...
     
  4. Diseal3 macrumors 65816

    Joined:
    Jun 29, 2008
    #4
    i'm sure a guide from ifixit for the iPhone 5 would result in a close disassemble like the 5S. Check that out or your not handy wait for a guide.
     
  5. ughbrandon thread starter macrumors member

    Joined:
    Aug 21, 2013
    #5
    The reason why.

    I Got my IPhone 5S replaced by apple a week ago, because the last one had battery problems. The Touch ID on this one is pretty much defective, instead of driving back to my apple store, which is 2 hours away, for the fourth time. And instead of shipping it to apple which would probably take a week, and i dont want to take the chance of them saying "its perfectly fine" because it happens to work in the store, etc. I just want to replace the Touch ID myself.
     
  6. Diseal3 macrumors 65816

    Joined:
    Jun 29, 2008
    #6
    In addition to what I said, just note that this will void the warranty on the phone. Why don't you call apple and explain this that way they can give you a ticket number or something an go straight to the apple store without having to explain yourself.
     
  7. ughbrandon thread starter macrumors member

    Joined:
    Aug 21, 2013
    #7
    I would go to the apple store, I love it! its just that, Im 14, My Parents dont like driving for 2 hours for a 10-30 exchange, You know?
    Actually lost my phone the last time i asked.

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    Where can i create a ticket so i wont have to explain myself? This might persuade them.
     
  8. Diseal3 macrumors 65816

    Joined:
    Jun 29, 2008
    #8
    Ah ok I didn't realize you were that young. I would call Apple support and thououghly explain your situation to them and what it is or isn't doing if they understand the situation and can deem it a problem over the phone they may be able to call the apple store set you up with an appointment and just have them swap it. I had them do this for me back in the day (But only because I didn't feel like driving), whether or not they still do this is beyond me but give them a call.
     
  9. ughbrandon thread starter macrumors member

    Joined:
    Aug 21, 2013
    #9
    Will do! I had a plan, Idk where the 5S is shipped when you send it out for service but what im going to try and do is call my "local" apple store, and see if i can send it to them, might be much faster
     
  10. Diseal3 macrumors 65816

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    Jun 29, 2008
    #10
    Well I would call Apple support directly let them do the work and deal with the stores if possible and not have to do all the work.
     
  11. ughbrandon thread starter macrumors member

    Joined:
    Aug 21, 2013
    #11
    Ive already done this twice "maybe your hands are wet?""ill send you a guide on how to use it," thats the one thing i dont like about their support, they dont think i know a lot of the products information
     
  12. Jimbo47 macrumors 6502a

    Joined:
    Jun 21, 2010
    #12
    That is only the connector ribbon, not the sensor itself. If there is a problem, it's probably a problem with the sensor, not the cable.
     
  13. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #13
    Call Apple (not a store) and don't get off the phone until they agree to send you a replacement phone BEFORE you send them the defective phone. They do this all the time. You will need to give your credit card info.

    Ripping apart your phone is nuts. Your warranty is void. You might screw it up. Then you have a $500 brick.
     
  14. ughbrandon thread starter macrumors member

    Joined:
    Aug 21, 2013
    #14
    Alright, Thank you, I did not know! :)
     
  15. Bobioden macrumors 68000

    Bobioden

    Joined:
    Sep 23, 2007
    Location:
    Denver
    #15
    Have you installed the update to 7.03? I have read many people are saying it helped with the touch ID problems.
     
  16. Jimbo47 macrumors 6502a

    Joined:
    Jun 21, 2010
    #16
    No problem. Does it not work at all, or just some of the time? Try deleting your prints and having it relearn them if you haven't already.
     
  17. ughbrandon thread starter macrumors member

    Joined:
    Aug 21, 2013
    #17
    Yes i have 7.03, hasnt really helped.

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    It hasnt worked at all for the past couple of hours. Works a lil in the morning, gradually stops near the end of the day. Ive already restored my phone a couple of times, and already re enrolled my fingers many times
     
  18. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #18
    Wonder if I can install that Touch ID on my iphone 4?:D
     

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