iPhone 6 blue screen of death!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Transporter, Sep 19, 2014.

  1. Transporter macrumors newbie

    Joined:
    Dec 18, 2013
    #1
    Hey guys!

    Just received my new iPhone 6 (128GB grey) and ran into the blue error of death error right after 4 minutes during setup. Tried various things, nothing! I spoke to AppleCare and will receive a replacement unit in a few days. It's a shame after all the previous excitement of receiving the device on day one...! I'm pissed!

    Im curious though whether this is a very rare hardware error on the Iphone 6 or if this will occur more often! I've heard of at least one more user here in Germany with the same error!

    Cheers!
     
  2. bigjnyc macrumors 603

    bigjnyc

    Joined:
    Apr 10, 2008
    #2
    Oh no this happened with the iPhone 5S to a lot of people. It turned out to be a software issue, and a reboot would usually fix it. so your issue sounds hardware related. I hope its a one-off and not a widespread problem.
     
  3. tkukoc macrumors 65816

    tkukoc

    Joined:
    Sep 16, 2014
    Location:
    Wish I Was In Space!
    #3
    I would just reinstall the entire OS and see what happens.
     
  4. billycuth macrumors 6502a

    Joined:
    Jul 31, 2010
    #4
    You should NOT need to do that on a brand new phone. Wait be damned, I would demand a new phone.
     
  5. Transporter thread starter macrumors newbie

    Joined:
    Dec 18, 2013
    #5
    That won't work because of an hardware error! I'm in recovery mode, but the whole procedure is stuck on "waiting for Iphone" until i get error code 4005 and 21 (hardware related). The background light is on, but the screen remains black.

    AppleCare said there's practically no chance that the Phone will "wake up" now since all the procedures I tried had no effect.

    If you guys have an idea, plz share!!
     
  6. Pluto88888 macrumors regular

    Joined:
    Aug 6, 2014
    #6
    Your not alone mine phone crashed once and I have dust under my screen my replacement says Oct 14th.
     
  7. Transporter thread starter macrumors newbie

    Joined:
    Dec 18, 2013
    #7
    Gosh..sorry to hear that it'll take so long! I really really hope it won't take like more than a week or so till I get my replacement unit! This is so annoying...!!!

    I'm really curious if this is a more widespread issue or not!
     
  8. Pluto88888 macrumors regular

    Joined:
    Aug 6, 2014
    #8
    I really hope I don't need wait to Oct.
     
  9. Pluto88888 macrumors regular

    Joined:
    Aug 6, 2014
    #9
    What you timeframe for your replacement mines is saying Delivery: 15 Oct, 2014 - 22 Oct, 2014 by Standard Shipping
     
  10. Transporter thread starter macrumors newbie

    Joined:
    Dec 18, 2013
    #10
    I have no Information on that as of now!
     
  11. ncyankeealva macrumors newbie

    Joined:
    Jun 30, 2008
    #11
    So mine has blue screened while in Facebook? Happened once yesterday. Must have rebooted while sleeping bc asked for my passcode again and blue screened again this morning and then red screened while switching from Facebook to safari.
     
  12. monkeymagic730 macrumors member

    Joined:
    Sep 19, 2014
    #12
    Get a replacement don't take the chance.
     
  13. ncyankeealva macrumors newbie

    Joined:
    Jun 30, 2008
    #13
    So I have a call scheduled with a senior advisor from apple but I went to the Apple Store and had a genius look at the logs. Phone is kernel panicing. Bad logic board. Snuck in as I knew some people but guy said it needs to be replaced.
     
  14. Pluto88888 macrumors regular

    Joined:
    Aug 6, 2014
    #14
    I think my phone replacement take so long because it's iphone 6 Plus model.
     
  15. Transporter thread starter macrumors newbie

    Joined:
    Dec 18, 2013
    #15
    Right! I was thinking the exact same! I only hope the replacement unit is perfect and just works as intended!

    Good luck with yours!!
     
  16. stephen1108 macrumors 65816

    Joined:
    Sep 30, 2007
    #16
    So my phone just blue screened while in Safari. I think my 5s did this once then a software update corrected the issue.
     
  17. Transporter thread starter macrumors newbie

    Joined:
    Dec 18, 2013
    #17
    But you are able to restart or restore the device, right? Mine died completely after having the bluescreen! Guess it can happen software- and hardware-wise!
     
  18. stephen1108 macrumors 65816

    Joined:
    Sep 30, 2007
    #18

    It restarted on its own! I was watching a video in Safari and tried fast forwarding a bit then the screen went unresponsive and the audio kept playing, and then I got this blue screen out of nowhere for like 1.5 seconds and it just restarted itself.

    Things have been running fine since that happened though. I'm thinking its iOS 8 just being a hot mess.
     
  19. Transporter thread starter macrumors newbie

    Joined:
    Dec 18, 2013
    #19
    Glad to hear that it didn't cause your phone to just die like mine did! My bluescreen lastet for a few minutes till i decided to try a soft reset! Which obviously didn't work out..! AppleCare suggested that it might be a faulty display unit! Whatever...just want a working iPhone 6 replacement!
     
  20. tirexstorm macrumors regular

    Joined:
    Oct 22, 2007
    #20
    I kept getting red screens then reboots earlier this morning, now i am getting a blue screen and reboots. iPhone 6.
     
  21. erftbll81 macrumors member

    Joined:
    Sep 20, 2012
    #21
    I just got a blue screen on my 6plus, it showed an entire blue screen for about 2 seconds, then went black, and the apple logo appeared. About 10 seconds later, the springboard came up and all has been fine since.

    Any ideas? Should i call apple to get it traded in?
     
  22. got556 macrumors 6502

    got556

    Joined:
    Jul 7, 2013
    Location:
    Indiana
    #22
    Man the issues are all over the board with these new 6 and 6+ phones coupled with iOS 8.

    Slow wifi
    Keyboard issues
    Data dropping
    Bendghazi
    Cases not fitting
    Screen's not flat
    Dead pixels
    BSOD
    RSOD
    Phones running extremely hot
    etc etc etc


    I am honestly 50% excited and 50% scared to death to get mine and my g/f's phones in in a couple days.
     
  23. jayden macrumors newbie

    jayden

    Joined:
    Dec 13, 2007
    #23
    Blue screen of death a few times today on iPhone 6 less than a week old. Never seen this happen with an iPhone, or any Apple product - been using dozens of them for years. Pretty embarrassing for Apple.
     
  24. unioutlet macrumors newbie

    Joined:
    Nov 12, 2014
  25. vibeknight macrumors newbie

    Joined:
    Sep 8, 2010
    #25
    Gotta add myself to the list here. My iPhone 6 128GB has blue screened and restarted (actually I think it's just a re spring most of the time) a handful of times now since launch day. I'd say about 5-10 times total. Most recently about 10 minutes ago while doing nothing memory or processor intensive, just browsing in safari. I also don't have hundreds of apps installed as I've seen mentioned in some threads.
     

Share This Page