iPhone 6 bought at Verizon stuck thinking Headphones are plugged in...

Discussion in 'iPhone' started by Jester7677, Oct 2, 2014.

  1. Jester7677, Oct 2, 2014
    Last edited: Oct 2, 2014

    Jester7677 macrumors newbie

    Joined:
    Sep 19, 2013
    #1
    iPhone 6 is stuck in headphones mode. Called Apple Care. Was sent to Verizon. Verizon wanted me to go to apple. When they heard Apple sent me to them they did the things typically suggested in these cases... (air, probing, pulling in and out the headset, reset, ......).

    Nothing worked and so I had to purchase another phone. When that one comes in I have to send the broken phone to Verizon for credit. Until then I have to use a headset or speakerphone.

    Poor customer service by both companies in my opinion. You're putting me in the back of the line to fix a phone I've had for 1 day AND I need to put money up to do it.
     
  2. rrosnowski, Oct 3, 2014
    Last edited: Oct 3, 2014

    rrosnowski macrumors newbie

    Joined:
    Oct 3, 2014
    #2
    Same issue, 128 GB grey Verizon iPhone Plus. I received it on Monday and by Tuesday it was having this issue. Somehow i got it working right, but again today it is stuck in Headphone mode. Any idea's?
     
  3. Jester7677 thread starter macrumors newbie

    Joined:
    Sep 19, 2013
    #3
    No, I have Verizon try and I have as well. I've tried just about anything I could find.

    While I wait I use speakerphone, Bluetooth or headset. Maybe it's the Universe looking out for me. That's my go to while I wait for the replacement.
     
  4. cg006 macrumors regular

    cg006

    Joined:
    Oct 1, 2012
    #4
    Go to :
    Settings -> General -> accessibility ->Call audio routing


    Pick another setting to kick it off headphone mode then go back to auto.:cool:
     
  5. rrosnowski macrumors newbie

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    Oct 3, 2014
    #5
    Changing the Call Audio Routing didn't work for me. I have tried everything, it's very frustrating.
     
  6. Jester7677 thread starter macrumors newbie

    Joined:
    Sep 19, 2013
    #6
    Same, doesn't change the fact that it thinks there is a headset plugged in. It's a hardware issue.

    My complaint is how it's handled by Verizon and apple. Neither puts you to the front of the line and you have to pay again.

    BS
     
  7. GoSh4rks macrumors 6502

    Joined:
    Sep 14, 2012
    #7
    So why didn't you just do a warranty exchange through Apple?
     
  8. Jester7677 thread starter macrumors newbie

    Joined:
    Sep 19, 2013
    #8
    Verizon called the Apple Store (who sent me to Verizon). This is what they came up with. I'll probably go down there tomorrow.
     
  9. throwthedice macrumors regular

    Joined:
    Aug 27, 2015
    #9
    My new 6s+ is having the same problem. One minute I was speaking on the phone with a headphone and then I remove it so that I can hold it, lo and behold.. The phone is stuck in "headphone mode".

    Any suggestions on how to get it out of there? Restart, plugging it in and out a few times and the settings thing mentioned above doesn't work.
     
  10. Jester7677 thread starter macrumors newbie

    Joined:
    Sep 19, 2013
    #10
    Go to Apple Store in person and go from there. Not sure who finally got me a new phone.
     
  11. NismoRoadster macrumors regular

    NismoRoadster

    Joined:
    Mar 16, 2011
    Location:
    Cerritos, CA
    #11
    Everybody dont return your phones. This is an easy fix. It's probably a bug carried over from ios8

    1.First you have to call some one
    2. Put in speaker mode
    3 turn off speaker mode
    4. Plug in headphones
    5. Unplug headphones

    That's it. This probably happens when you unplug the headphones without shutting off the player first. That's what happend to me.
     
  12. Jester7677 thread starter macrumors newbie

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    Sep 19, 2013
  13. throwthedice macrumors regular

    Joined:
    Aug 27, 2015
    #13
    This happened to my phone when I was speaking on the phone- not while playing some music/anything.

    I did all of that you suggested- still won't work. I can't believe that a phone in 2015 has such issues. I mean a restart should take care of these things but...
     
  14. MadManDan macrumors member

    MadManDan

    Joined:
    Sep 24, 2015
    #14
    Happened to me only once. Rebooting my phone seemed to fix it.

    Read on Apple support forums that putting your phone in airplane mode for 15 minutes fixes it as well
     
  15. NismoRoadster macrumors regular

    NismoRoadster

    Joined:
    Mar 16, 2011
    Location:
    Cerritos, CA
    #15
    Over at the apple support forums theres more fixes u can try.

    https://discussions.apple.com/thread/6591631
     
  16. JoeyD74 macrumors 6502

    Joined:
    Oct 31, 2014
    #16
    I had this as well. Put your mouth over the headphone jack and suck in. Sounds stupid but after trying every other fix I read about online this just worked.
     
  17. Jester7677 thread starter macrumors newbie

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    Sep 19, 2013
    #17
    I did that and not only did it not work, but I got a lung full of new phone electronics burn off that I instantly regretted. Come on, many of us have had those moments in our lives, and I wouldn't recommend it.
     
  18. JoeyD74 macrumors 6502

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    Oct 31, 2014
  19. Jester7677 thread starter macrumors newbie

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    Sep 19, 2013

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