iphone 6 doesn't detect ios 11 upgrade

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MacBH928, Apr 27, 2018.

  1. MacBH928 macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #1
    I have an iphone 6 on 10.2 which i decided to upgrade to ios 11 . when i go to software update it just infinitely searches for new updates and after multiple tries 1 time it said 10.2 is the latest availible ios version.

    any one know how to fix this?
     
  2. mattguy10 macrumors 6502a

    mattguy10

    Joined:
    Aug 18, 2010
    #2
    You can try a simple reboot. If that doesn’t work, try a hard reset by holding the sleep/wake button & home button simultaneously until the screen turns off & Apple logo appears.
     
  3. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #3
    Perhaps you have a beta profile installed?
     
  4. MacBH928 thread starter macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #4
    I did that many times its no use

    what is beta profile?
     
  5. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
  6. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
  7. MacBH928 thread starter macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #7
    no but I thought Tim Cook was like "Whats a computer" ad campaign and its the "post-pc" era. Now they say you need iTunes on a computer just to update. Simple task
     
  8. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #8
    Simple enough, sure.
    Using iTunes is an alternative, which will also check for updates to your iPhone 6. You would also have the option to do a restore to factory original, which backs up your present installation on your iPhone to your computer, or to iCloud, then wipes the phone, and downloads the current system available for your iP6, and then gives you the opportunity to use the backup to setup your iPhone to exactly the same apps and settings that you now have. That would likely fix your issue about updates, and give you a better working phone as a result, too.
    Yes, pretty simple task. It just takes some wait-time
     
  9. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #9
    You don't need to, but if you run into some weird unexpected/uncommon issues, you might need something like that.
     
  10. MacBH928 thread starter macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #10
    as long as using a computer is one of the solutions (they still don't recommand over the air updates) I can't see this iOS doesn't need Mac/iTunes thing happening.

    I reset this phone to factory setting and setup as new phone. Still won't update.
     
  11. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #11
    How did you do a reset? Was that using iTunes?
    Are you trying to check updates when connecting through a Wifi connection, or simply using data on your cell connection?
    iTunes restore DOES wipe your phone, then download whatever is the most current version, and installs that.
    So, a restore would provide whatever is latest version for your iPhone 6, which of course would be the current iOS 11.3.1 (Update would not find any newer version if that is the version that you have now, unless you are signed up for beta download)
    That process would NOT download 10.2, as it is not available as a restore download, unless your iPhone is limited to 10.2 as the newest possible upgrade. No iPhone that I am aware of would be limited to that. Even the iPhone 5 would get iOS 10.3.3.
    Check your version now. What version did you actually end up with, after a restore from iTunes?
     
  12. MacBH928 thread starter macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #12
    I did complete factory reset from the iPhone iOS. I am connecting via Wifi. I did not try to upgrade via iTunes
     
  13. DeltaMac, May 1, 2018
    Last edited: May 1, 2018

    DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #13
    Ah, OK.
    "complete factory reset" , meaning Restore (backup if needed, erase completely, download latest iOS, and install to your erased device) is not something you can do from iOS. Restoring from an iCloud backup gives you the same system that you had...
    The closest that you can get from within iOS is Settings/General/Reset, then Erase all Content and Settings. That process removes the system and all files/settings, so resets your system to defaults. Then, you restore from your iCloud backup. But, no new system is downloaded and installed. You get what you had. YOU need the download of the latest IPSW (the latest system install for your device) AFAIK, You can only only do that from iTunes. I think you can download the IPSW that you need, if you know where it can be downloaded, and you also know how to select the correct download for YOUR device (there are dozens available through Apple's servers, but only one will work on your device.) iTunes takes care of all that for you...
    How does the old saying go?
     
  14. MacBH928 thread starter macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #14
    Since you were helping me out with this issue, I thought you would like to know. For some odd reason, after few days and when I connected my iphone to the charger and it got 100% charge (previousely 50%) it detected the iOS11 update automatically and it is now downloading it. I can not explain this, just passing on the knowledge.
     
  15. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #15
    As in you never fully charged the phone until recently?
     
  16. MacBH928 thread starter macrumors 68030

    MacBH928

    Joined:
    May 17, 2008
    #16
    No this is an old phone, I kept in the drawer for over a year now and decided to use it as spare. I charge it up to 50% only because thats what Apple seems to recommend charging devices up to for long term storage. Maybe I put it on the charger few times but never fully charged maybe max. 70%.
     

Share This Page