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iphone 6 doesn't detect ios 11 upgrade

MacBH928

MacBH928

macrumors G3
Original poster
May 17, 2008
8,762
3,913
I have an iphone 6 on 10.2 which i decided to upgrade to ios 11 . when i go to software update it just infinitely searches for new updates and after multiple tries 1 time it said 10.2 is the latest availible ios version.

any one know how to fix this?
 
MacBH928 said:
I have an iphone 6 on 10.2 which i decided to upgrade to ios 11 . when i go to software update it just infinitely searches for new updates and after multiple tries 1 time it said 10.2 is the latest availible ios version.

any one know how to fix this?
Click to expand...

You can try a simple reboot. If that doesn’t work, try a hard reset by holding the sleep/wake button & home button simultaneously until the screen turns off & Apple logo appears.
 
MacBH928 said:
I have an iphone 6 on 10.2 which i decided to upgrade to ios 11 . when i go to software update it just infinitely searches for new updates and after multiple tries 1 time it said 10.2 is the latest availible ios version.

any one know how to fix this?
Click to expand...
Perhaps you have a beta profile installed?
 
Audit13 said:
Try using iTunes to update?
Click to expand...

no but I thought Tim Cook was like "Whats a computer" ad campaign and its the "post-pc" era. Now they say you need iTunes on a computer just to update. Simple task
 
MacBH928 said:
no but I thought Tim Cook was like "Whats a computer" ad campaign and its the "post-pc" era. Now they say you need iTunes on a computer just to update. Simple task
Click to expand...
Simple enough, sure.
Using iTunes is an alternative, which will also check for updates to your iPhone 6. You would also have the option to do a restore to factory original, which backs up your present installation on your iPhone to your computer, or to iCloud, then wipes the phone, and downloads the current system available for your iP6, and then gives you the opportunity to use the backup to setup your iPhone to exactly the same apps and settings that you now have. That would likely fix your issue about updates, and give you a better working phone as a result, too.
Yes, pretty simple task. It just takes some wait-time
 
MacBH928 said:
no but I thought Tim Cook was like "Whats a computer" ad campaign and its the "post-pc" era. Now they say you need iTunes on a computer just to update. Simple task
Click to expand...
You don't need to, but if you run into some weird unexpected/uncommon issues, you might need something like that.
 
C DM said:
You don't need to, but if you run into some weird unexpected/uncommon issues, you might need something like that.
Click to expand...

as long as using a computer is one of the solutions (they still don't recommand over the air updates) I can't see this iOS doesn't need Mac/iTunes thing happening.

DeltaMac said:
Simple enough, sure.
Using iTunes is an alternative, which will also check for updates to your iPhone 6. You would also have the option to do a restore to factory original, which backs up your present installation on your iPhone to your computer, or to iCloud, then wipes the phone, and downloads the current system available for your iP6, and then gives you the opportunity to use the backup to setup your iPhone to exactly the same apps and settings that you now have. That would likely fix your issue about updates, and give you a better working phone as a result, too.
Yes, pretty simple task. It just takes some wait-time
Click to expand...

I reset this phone to factory setting and setup as new phone. Still won't update.
 
How did you do a reset? Was that using iTunes?
Are you trying to check updates when connecting through a Wifi connection, or simply using data on your cell connection?
iTunes restore DOES wipe your phone, then download whatever is the most current version, and installs that.
So, a restore would provide whatever is latest version for your iPhone 6, which of course would be the current iOS 11.3.1 (Update would not find any newer version if that is the version that you have now, unless you are signed up for beta download)
That process would NOT download 10.2, as it is not available as a restore download, unless your iPhone is limited to 10.2 as the newest possible upgrade. No iPhone that I am aware of would be limited to that. Even the iPhone 5 would get iOS 10.3.3.
Check your version now. What version did you actually end up with, after a restore from iTunes?
 
DeltaMac said:
How did you do a reset? Was that using iTunes?
Are you trying to check updates when connecting through a Wifi connection, or simply using data on your cell connection?
iTunes restore DOES wipe your phone, then download whatever is the most current version, and installs that.
So, a restore would provide whatever is latest version for your iPhone 6, which of course would be the current iOS 11.3.1 (Update would not find any newer version if that is the version that you have now, unless you are signed up for beta download)
That process would NOT download 10.2, as it is not available as a restore download, unless your iPhone is limited to 10.2 as the newest possible upgrade. No iPhone that I am aware of would be limited to that. Even the iPhone 5 would get iOS 10.3.3.
Check your version now. What version did you actually end up with, after a restore from iTunes?
Click to expand...
I did complete factory reset from the iPhone iOS. I am connecting via Wifi. I did not try to upgrade via iTunes
 
Ah, OK.
"complete factory reset" , meaning Restore (backup if needed, erase completely, download latest iOS, and install to your erased device) is not something you can do from iOS. Restoring from an iCloud backup gives you the same system that you had...
The closest that you can get from within iOS is Settings/General/Reset, then Erase all Content and Settings. That process removes the system and all files/settings, so resets your system to defaults. Then, you restore from your iCloud backup. But, no new system is downloaded and installed. You get what you had. YOU need the download of the latest IPSW (the latest system install for your device) AFAIK, You can only only do that from iTunes. I think you can download the IPSW that you need, if you know where it can be downloaded, and you also know how to select the correct download for YOUR device (there are dozens available through Apple's servers, but only one will work on your device.) iTunes takes care of all that for you...
How does the old saying go?
The job goes a lot easier when you use the right tools...
Click to expand...
 
Last edited:
C DM said:
Perhaps you have a beta profile installed?
Click to expand...

DeltaMac said:
Ah, OK.
"complete factory reset" , meaning Restore (backup if needed, erase completely, download latest iOS, and install to your erased device) is not something you can do from iOS. Restoring from an iCloud backup gives you the same system that you had...
The closest that you can get from within iOS is Settings/General/Reset, then Erase all Content and Settings. That process removes the system and all files/settings, so resets your system to defaults. Then, you restore from your iCloud backup. But, no new system is downloaded and installed. You get what you had. YOU need the download of the latest IPSW (the latest system install for your device) AFAIK, You can only only do that from iTunes. I think you can download the IPSW that you need, if you know where it can be downloaded, and you also know how to select the correct download for YOUR device (there are dozens available through Apple's servers, but only one will work on your device.) iTunes takes care of all that for you...
How does the old saying go?
Click to expand...

Since you were helping me out with this issue, I thought you would like to know. For some odd reason, after few days and when I connected my iphone to the charger and it got 100% charge (previousely 50%) it detected the iOS11 update automatically and it is now downloading it. I can not explain this, just passing on the knowledge.
 
MacBH928 said:
Since you were helping me out with this issue, I thought you would like to know. For some odd reason, after few days and when I connected my iphone to the charger and it got 100% charge (previousely 50%) it detected the iOS11 update automatically and it is now downloading it. I can not explain this, just passing on the knowledge.
Click to expand...
As in you never fully charged the phone until recently?
 
C DM said:
As in you never fully charged the phone until recently?
Click to expand...

No this is an old phone, I kept in the drawer for over a year now and decided to use it as spare. I charge it up to 50% only because thats what Apple seems to recommend charging devices up to for long term storage. Maybe I put it on the charger few times but never fully charged maybe max. 70%.
 
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