iPhone 6 Genius Bar Appointment

Discussion in 'iPhone' started by foxcrest, Oct 17, 2014.

  1. foxcrest macrumors newbie

    Oct 16, 2014
    When I got my iPhone mailed home to me, it came with a little dent on the top bezel. I went to the apple store and they made me a genius bar appointment in a couple of days since I didn't want to wait an hour. The lady who made my appointment said the iPhone 6 will be replaced free of charge. Now, I'm not too sure to go along with the replacement because:

    1) I want a new iPhone 6, not a refurbished one
    2) I heard many people facing problems with their replacement (is the probability of a replacement iPhone 6 giving an issue such as wifi, yellow screen, camera, etc. the same as if I purchased a brand new one from apple)?

    Let me know what you guys suggest.
  2. heisenberg123 macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    I doubt they are using refurbished this soon after launch you likely will get a new one
  3. PNutts macrumors 601


    Jul 24, 2008
    Pacific Northwest, US
    Personally I'd rather have a refurbished one. They go through additional quality checks. And if cosmetically they are the same then I see no difference. :)
  4. deeddawg macrumors 604

    Jun 14, 2010
    yes, this close to launch you'd get a white box new unit

    or exchange it for another new.

    or (with Apple products) get over the "refurb is inferior" idea, it's wrong and will just cost you money. I've bought all sorts of Apple refurbs from laptops to desktops to ipads and every single one has been perfect and indistinguishable from new -- except for the box and except for the extra money in my wallet that I saved by buying a refurb.
  5. Shadowbech macrumors 68040

    Oct 18, 2011
    At this point in time, I would not be concerned as you will definitely get a new one and it will be in a white boxed unit. Apple keeps a few aside for replacement purposes. But as other's are saying, refurbish or not, you really can't tell the different on the outside. The outside is good as new.
  6. foxcrest thread starter macrumors newbie

    Oct 16, 2014
    So I was able to go to the apple store and I waited and waited.... finally someone was able to assist me. I was told that since I bought my phone through at&t, apple would not replace it for me unless I paid $300 ($80 with applecare). I had to contact at&t and since its been about 18 days, I can't even switch it out in store. I am so mad because before the 14 day period had ended, I made sure I could get it replaced at the apple store and the specialist said yes. Now, he advised me to contact at&t, which I did right away at the apple store and the store rep said that I had to call at&t who would have to mail me a new iphone. I don't even know if its worth it or not anymore to go through all this trouble because of a little dent. What do you guys think?
  7. Ramio macrumors 6502a


    Sep 13, 2011
    Houston, TeXas
    That doesn't sound right. Apple should have replaced the phone for you regardless of who your carrier is.
  8. foxcrest thread starter macrumors newbie

    Oct 16, 2014
    What are some reasons to get the iPhone 6 replaced? I will just go in again saying something is wrong and have them give me a new phone. I feel that is probably the easiest way to get it done at this point.
  9. maflynn Moderator


    Staff Member

    May 3, 2009
    They will examine it, and try to duplicate the issue you have.
  10. Eileen89 macrumors 65816

    Aug 12, 2014
    As Maflynn said above. Apple will first try to recreate the problem that you bring it in for before they issue a replacement out.
  11. Shadowbech macrumors 68040

    Oct 18, 2011
    Not sure why Apple wouldn't replace that. Back when I had the 4, I purchased it from AT&T, had some issues, and the Genius at the apple store was able to replace the unit.

    Anyways as for the dent goes, did you explain to them that you got a dent right out of the box? IF that was the case, why didn't you return it if you were within 14 days?

    As the above stated, if you find something wrong, you have to explain to them the situation, and they have to be able to reproduce the same exact issue that you are having in order for them to determine whether it is faulty or not. You can make up a lot of excuses, but they have a policy that if it's within their spec then they won't replace it.
  12. eelw macrumors 6502a


    Sep 19, 2012
    Physical damage is always hit and miss from genius to genius. Technically, any type of physical damage (even out of box) isn't covered under warranty. When out of box, only option is to do a return and repurchase. And it must be done at the point of purchase. But with stock issues at launch, this option isn't usually an option unless you wait.

    And did you really ask us for options on how to commit fraud???
  13. sbbrown333 macrumors member

    Sep 6, 2009
    Upstate SC
    I had to have my iPhone 6 replaced because of Wi-Fi issues. When I arrived at my Genius Bar appointment they asked me who my carrier was and if I had tried to have them (AT&T) replace it. I was sorta shocked as I've never had Apple say anything about trying to have the carrier replace my phone. Luckily the guy was really nice and went ahead and replaced it for me when I showed him the issue and told him all of the troubleshooting steps I had already taken. Not sure if it will be like this for everyone going forward but it seems Apple wants you to try your carrier before having the Apple store offer a replacement.
  14. Shadowbech macrumors 68040

    Oct 18, 2011
    I think they just ask you what carrier you have to see if they have that unit available for replacement. Apple Genius will never ask you to try your carrier first when in fact it's their product. Genius asked me on Monday what carrier I was on but he never asked me or told me to try my carrier first.

    He just wanted to make sure that you get the phone that goes with your carrier. I think it's has to do with that iphone 6/6 Plus when it's unlocked it works on any carrier. So if you had AT&T model, but you use it on t-mobile, vice versa.

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