Iphone 6 - internet suddenly stopped working

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ellilou, Dec 6, 2015.

  1. ellilou macrumors newbie

    Joined:
    Dec 6, 2015
    #1
    Hi all!

    About 24 hours ago the internet suddenly stopped working on my IPhone 6, both on 3/4G and WI-FI.

    Notes:
    -Sms and phone calls work as usual.
    -The version is 9.1.
    -My data plan is active and with credit.
    -It didn't fall or get damaged in any way.
    -I've been using the device for roughly a month.

    Here is what I have tried so far, but the problem hasn't been solved.
    -Turn the phone off and on.
    -Remove and re-insert sim.
    -Hard reset (sleep/wake + home button).
    -Reset network settings.
    -Reset all settings.
    -Backup --> Reset to factory settings (all data wiped from device) --> restore backup.

    I am at a loss right now as to what may be causing this problem, and would sincerely appreciate any assistance.

    Thanks!
     
  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Assuming that Safari is the only browser you're using, make sure that it's working OK, check all your settings. If all seems to be working OK, you might want to download and install another browser to your iPhone 6 to see if you can access the internet with it. Last resort, make an appointment with your local Apple Store and have them check the phone.
     
  3. ellilou thread starter macrumors newbie

    Joined:
    Dec 6, 2015
    #3
    The browser is not the only issue. Any app working with internet is unusable as well unfortunately.
     
  4. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #4
    Have you checked with your carrier to see if there is perhaps something going on at their end?
     
  5. ellilou thread starter macrumors newbie

    Joined:
    Dec 6, 2015
    #5
    Yes, there is nothing wrong on their end. I have now moved my sim card to another device, and everything works fine. The issue lies somewhere with the iPhone 6.
     
  6. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #6
    As I recommend previously, it's time to take your iPhone 6 to Apple and let them diagnose the problem.
     

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