iPhone 6 - Not charging or recognised via USB

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Marresc, Jan 6, 2015.

  1. Marresc macrumors newbie

    Feb 28, 2006
    My iPhone 6 is no longer charging via USB or being recognised when I connect it to a pc. I have tried multiple lightning cables and multiple pc's (mac and windows). Also cleaned the lightning port with a toothpick to get rid of any dust.

    I'm guessing I have a faulty dock connector or a broken lightning pin inside the port. Does anyone know if this is a repair under warranty? I can't see any visible damage myself and I have always used certified lightning cables when charging..
  2. TheAppleFairy macrumors 68020


    Mar 28, 2013
    The Clinton Archipelago unfortunately
    I'd bring it to Apple, if you didn't physically broken and there is obviously a problem your warranty should cover it.
  3. Marresc thread starter macrumors newbie

    Feb 28, 2006
    Update I

    I brought my iPhone 6 to my local Apple Authorized Service Provider yesterday. They connected the iPhone to their iMac and behold - it started to charge and was recognised. They didn't believe me when I said there was a problem and was sent home.

    When I tried the iPhone at home with my own MacBook Air / iMac / Windows XP laptop I got mixed results. Sometimes it works, most of the time it doesn't. I'm unable to reproduce the problem in a consistent manner, I have tried almost every possible scenario:
    - connecting the iPhone when powered on or off;
    - connecting in DFU;
    - booting the macs in safe mode;
    - even completely wiped the iPhone 6.

    Heading back to the store today with my laptops and hope they won't declare me crazy.

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