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iPhone 6(S)/Plus iPhone 6+ Passcode Issue.

T

TB13

macrumors newbie
Original poster
Dec 1, 2018
16
1
Hello,

I'm in a bit of a predicament here with my phone.

Currently, my iPhone 6+ seems to be stuck on the passcode screen. The problem is that it seems the "1 - 3" buttons on the passcode screen aren't registering, and, my password demands the use of all 3. Part of the top of the phone is very slightly pushed out, but, this is extremely subtle. Now it has become clear that a part of my screen (upper-middle) isn't responding at all.

My first reaction was to completely shut down my phone, but, as I've come to realize, this now prevents me from getting through using my TouchID.

So, essentially, I was wondering, is there a quick fix?

Apologies for the awful terminology. I'm not very tech savvy.

Let me know if you have any questions; Thank you.
 
Quick fix? Replace the phone - that can be really quick. But expensive... Hopefully you have full backup in iCloud or iTunes and can restore to new one.
If the phone is bulging, first possibility coming to my mind is swollen battery. If that is the case, replacing battery _may_ fix it. $29 from Apple (still) - and they should tell you if there is anything wrong with the phone. If there is anything else wrong, well, it depends on what do you want to do - replace with refurbished at significant cost from Apple or try some cheaper fixer somewhere with no guarantees. Your choice - your money.
In any case, having a backup is critical. My son was replacing battery at Apple store and after they swapped battery, the phone would not boot. They simply handed him refurbished phone - basically a new phone of same type he had. Good reason to do this at Apple - they guarantee working phone after the work. Since he had backup on his computer, 15 minutes after coming home all was working just fine.
 
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Honza1 said:
Quick fix? Replace the phone - that can be really quick. But expensive... Hopefully you have full backup in iCloud or iTunes and can restore to new one.
If the phone is bulging, first possibility coming to my mind is swollen battery. If that is the case, replacing battery _may_ fix it. $29 from Apple (still) - and they should tell you if there is anything wrong with the phone. If there is anything else wrong, well, it depends on what do you want to do - replace with refurbished at significant cost from Apple or try some cheaper fixer somewhere with no guarantees. Your choice - your money.
In any case, having a backup is critical. My son was replacing battery at Apple store and after they swapped battery, the phone would not boot. They simply handed him refurbished phone - basically a new phone of same type he had. Good reason to do this at Apple - they guarantee working phone after the work. Since he had backup on his computer, 15 minutes after coming home all was working just fine.
Click to expand...
I suppose I could have been a little more clear. The most cost-effective method would be best.

Also, the incident involved the phone being dropped. It doesn't appear however as though there is any damage too significant, although, I really can't be sure of the level of internal damage.

Does that help?
 
Five_Oh said:
Apple wouldn't touch my son's phone that had a bulging battery. Took one look and gave us a refurb.
Click to expand...
I'm not convinced it is a bulging battery. Do these observations indicate that?
 
You could buy a replacement display. Sounds like it was damaged when you dropped it. Also, iPhone 6 was prone to have logic board damage if the phone sustained significant impact.
 
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Five_Oh said:
Apple wouldn't touch my son's phone that had a bulging battery. Took one look and gave us a refurb.
Click to expand...
iDevices with bulging batteries are sent to a special location where Apple has the tools necessary to open the device and extract the battery.

Your typical Apple store does not have these tools so standard practice is to replace the phone but charge you only the cost of the battery.

Puncturing a swollen battery when attempting to remove it can cause an explosion and fire. That's why Apple ships them out.
 
TB13 said:
And you believe this is the 'fix' to what I've described?

A portion of the phone's screen not responding?
Click to expand...
I edited my post to include the fact that the iPhone 6 was susceptible to logic board damage from bending or impact. Since you said the screen is bulging or sticking out, the screen could of popped out slightly since you said you dropped the phone. There is also a chance that the battery is causing the screen to bulge out. The only way to know is to open the phone see what’s going on inside. Whether you’re comfortable doing that or not is another story..
 
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BugeyeSTI said:
I edited my post to include the fact that the iPhone 6 was susceptible to logic board damage from bending or impact. Since you said the screen is bulging or sticking out, the screen could of popped out slightly since you said you dropped the phone. There is also a chance that the battery is causing the screen to bulge out. The only way to know is to open the phone see what’s going on inside. Whether you’re comfortable doing that or not is another story..
Click to expand...
Ok, that makes a little more sense. If I were comfortable, how would I proceed?
 
TB13 said:
Ok, that makes a little more sense. If I were comfortable, how would I proceed?
Click to expand...
On ifixit’s site there are videos on how to remove the display. You will need a special screwdriver(pentalobe P2) to remove the two screws that hold the screen to the chassis. You need to be very careful, the ribbon cables are very delicate and are damaged easily. If you watch the vidoes, you’ll get a better idea on what is involved and then you can decide if your comfortable to try it..
 
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BugeyeSTI said:
On ifixit’s site there are videos on how to remove the display. You will need a special screwdriver(pentalobe P2) to remove the two screws that hold the screen to the chassis. You need to be very careful, the ribbon cables are very delicate and are damaged easily. If you watch the vidoes, you’ll get a better idea on what is involved and then you can decide if your comfortable to try it..
Click to expand...

Oof, do you think it's a safe move to dismantle the phone myself?

Could a professional do it? If so, how much am I looking at?
 
TB13 said:
Oof, do you think it's a safe move to dismantle the phone myself?

Could a professional do it? If so, how much am I looking at?
Click to expand...
Hard to say. I’ve never taken a phone to a 3rd party repair facility. I know Apple would charge you $299 for a refurbished iPhone 6. That’s basically a new phone...
 
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BugeyeSTI said:
Hard to say. I’ve never taken a phone to a 3rd party repair facility. I know Apple would charge you $299 for a refurbished iPhone 6. That’s basically a new phone...
Click to expand...
$299. Oof. What I feared.
 
TB13 said:
$299. Oof. What I feared.
Click to expand...
You could also sell your phone as a parts phone and buy a iPhone SE or 6s for around $150-$200 on Swappa.com then use your backup to restore your data. You’ll have a phone that will be supported for a couple years longer than your iPhone 6 and it will save you some cash
 
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BugeyeSTI said:
You could also sell your phone as a parts phone and buy a iPhone SE or 6s for around $150-$200 on Swappa.com then use your backup to restore your data. You’ll have a phone that will be supported for a couple years longer than your iPhone 6 and it will save you some cash
Click to expand...

Well, thanks man. I can't really say I'm interested in complex solutions. I really just want my phone fixed, plain and simple haha.

Apple fix it is.

Thank you for your time :)
 
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If you have reachability turned on, when entering the passcode, double-touch the home button (light tap on it)
 
Last edited:
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You might wanna try this:
  1. Hold down the Home button to activate Siri. Say “Turn on VoiceOver”.
  2. Press the Home button twice to bring up the passcode screen.
  3. Use the portion of your screen that responds to touch to swipe left and right, which will move your VoiceOver cursor to different passcode number buttons. VoiceOver will also say the button is selected, which is helpful if you can't see the screen.
  4. When the cursor is on the next passcode number you need, double tap to “tap” the selected passcode number.
 
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