iPhone 6 Plus Blurry Rear Camera

Discussion in 'iPhone' started by wallaceb, Feb 17, 2015.

  1. wallaceb macrumors newbie

    Joined:
    Oct 5, 2011
    #1
    Hello everyone,

    My Apple 6 Plus (received in mid November) is having the dreaded unable to focus/blurry rear camera issue. Apparently Apple is aware of the problem and this is quite common.

    I have a Verizon phone, and they will only replace the phone with a refurbished model... Does anyone have any experience with a Verizon refurbished device? Are they ok? New outer case and battery? My iPhone is in spotless shape and has been in a case since day 1. I take excellent care of it.

    Or, would I be better served to work with Apple instead (I live 2 hours from an Apple store.. Verizon will ship me a refurbished replacement iPhone)...

    I'd appreciate any advice that anyone cares to pass along! Thanks!
     
  2. chasemac macrumors 6502a

    chasemac

    Joined:
    Jan 30, 2005
    Location:
    In a house.
    #2
    This is a bummer. I would schedule an appointment with Apple and get a new iPhone replacement. The phone is only 3 months old and Verizon is only giving you a refurb? I know that is a drive for you but I would rather make a day of it if I could and go to the Apple Store or raise some fuss with Verizon. Sorry I have no experience with Verizon.
     
  3. gardiboy macrumors 6502a

    Joined:
    Sep 30, 2011
    #3
    Have you updated to the latest version of iOS, 8.1.3 and do a full restore?
     
  4. pnoyblazed macrumors 6502a

    Joined:
    Mar 1, 2008
    #4
    I had this issue recently; they resolved it by replacing the camera and not the entire phone, which took about an hour.
     
  5. Bigads macrumors regular

    Bigads

    Joined:
    Jun 17, 2012
    Location:
    Here
    #5
    I have had my 6+ for a couple if weeks but have only just noticed this issue. Tried a reset, tried a full restore as a new phone and nothing has helped.
    It's as if it will not focus properly.
    I have an appointment booked with my local Apple Store on Saturday where hopefully they will replace the phone.
    It's most annoying, especially as I am currently on holiday in Rome and am unable to take photos with my phone. Luckily my fiancé has a 6 which we are sharing for photo duties. Still bloody annoying though.
     
  6. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #6
    There are 3 Apple stores in Rome, all of whom can replace the camera module for you!
     
  7. Bigads macrumors regular

    Bigads

    Joined:
    Jun 17, 2012
    Location:
    Here
    #7
    I did look online at the apple stores here in Rome, but being here only for a few days and having so much planned, it was never going to be possible.
    I am not sure how much better my pictures would have been anyway as my fiancé has done a great job so far. Just don't tell her. Ha ha.
    Replacement handset or camera module in Saturday when I return to the UK will do. My local Apple Store is just that, local.
     
  8. Bigads macrumors regular

    Bigads

    Joined:
    Jun 17, 2012
    Location:
    Here
    #8
    OP, did you get your phone sorted?

    I managed to get my handset replaced this morning at Apple. They suggested that they could replace the camera which would take an hour, but I was in a rush so told them I would rather replace the handset, which they agreed with immediately.
    As always, faultless service form them, and now a lively working camera.
     
  9. Francenne83 macrumors newbie

    Joined:
    Apr 21, 2015
    #9
    Same with mine I also experienced blurry photos and videos after updating it to 8.3 four days ago. I already did a reset but i did not try to restore it. Do I need to go to apple center they will replace my phone? Pls comment tnx a lot
     
  10. Paradoxally macrumors 65816

    Joined:
    Feb 4, 2011
    #10
    Do you think it was just 8.3? I doubt a software update could just create a hardware issue. Downgrade to 8.2 and check. Or take a risk with 8.4 beta 1 (can always downgrade).
     
  11. Francenne83 macrumors newbie

    Joined:
    Apr 21, 2015
    #11
    Hi I already reset myphone bt nothings change. I went to the apple store and hoping to replace it a new one.
     

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