iPhone 6 Plus Can't call or text to another cell

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Pjrufus, Sep 23, 2014.

  1. Pjrufus macrumors 6502

    Joined:
    Sep 20, 2014
    #1
    New T-Mobile iPhone 6 Plus. I've made a few calls today, but I can't seem to text or call my son's cell phone. He's on a recently IOS updated Verizon 5. I've sent him texts, they appear to send, but he doesn't get them. If I call, phone doesn't dial, just instant busy signal, doesn't ring or connect to voicemail. He can call me just fine.

    I'm assuming since my phone is new today, it must be something in my settings. If anyone has any ideas I'd appreciate it. I've been searching all over, can't find anything similar.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Call Tmobile.
    Sounds like a carrier issue. Maybe they can fix it on their end.
    Also Restart the phone and try a reset network settings.
     
  3. Pjrufus, Sep 23, 2014
    Last edited: Sep 23, 2014

    Pjrufus thread starter macrumors 6502

    Joined:
    Sep 20, 2014
    #3
    Thank you. Apple thinks it's a carrier issue as well. I can't test the sim card in my old phone, old phone has the larger sim. I'll just visit T-Mobile tomorrow.
     
  4. Pjrufus thread starter macrumors 6502

    Joined:
    Sep 20, 2014
    #4
    Okay, had T-mo change sim, didn't work. T-mo says it's his phone, Verizon says it's mine. I reset the network, someone on Apple forum suggested both of us reset the network, I just reset mine, didn't yet get to email him and ask him to do this. On a hunch, I deleted his contact info (which had been imported from iCloud) and manually re-entered it. It's working.
     
  5. FrankB1191 macrumors 6502a

    Joined:
    Jun 14, 2013
    Location:
    Pennsylvania
    #5
    My wife's iPhone 6 wasn't displaying visual voicemail, and a quick google search had me resetting the network. Worked perfectly after that. Glad to see yours is working now too. It certainly beat going to the Verizon store!
     

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