iPhone 6 Plus got touch disease 5 days before trade in

Discussion in 'iPhone Tips, Help and Troubleshooting' started by calvy, Sep 15, 2016.

  1. calvy macrumors 65816

    Sep 17, 2007
    As the title says, my wife's iPhone 6 plus came down with touch disease 5 days before the iPhone 7 Plus gets here on Friday. It got so bad it can't be used, and Apple's response was basically "thanks for being a loyal customer, but we can't do a damn thing for you because my boss's boss said so".

    My plan WAS to trade this into my carrier, AT&T, for the $650 in trade in credit. I can't do that with a broke phone though. My insurance through AT&T wants $225 deductible to replace the phone, and I guess overall I'd still come out ahead on that, but it's a tough pill to swallow just to fix a phone that I'm trading in.

    My question is this: is there any chance I could just take the phone apart and put some pressure on the touch IC chip and hope it makes good enough contact so that when they test in store for trade in, the touch screen works and I can possibly get away with it? Is that worth my time at all?
  2. Macnificant macrumors 6502a

    Feb 26, 2008
    Put your one thumb on top right corner and other thumb on bottom left corner and twist phone. This should fix the touch disease. Trade it in with your carrier but forget to mention the issue
  3. calvy thread starter macrumors 65816

    Sep 17, 2007
    I tried that and it didn't work well enough. I found the video below and decided to give the method mentioned in it a shot. I removed the logic board, padded the Touch IC controllers with electrical tape, and reassembled. All is well now. Going to trade it in and forget to tell them anything about it.

  4. Donoban macrumors 6502a


    Sep 7, 2013

    Now that is a lot of screws and connectors to deal with. Damn.
  5. pentcp2 macrumors member


    Nov 14, 2015
    Just thinking aloud but does anyone else suspect, as I do, that 3D Touch could have exacerbated this issue? I know the mechanics of the failure and the need to resolder the devices. I can't help thinking that pushing the screen harder for features can't be a good thing!
  6. ChadKerley macrumors newbie


    Nov 7, 2012
    Good thought but the 6 and 6+ did not have 3D touch. That wasn't introduced until the 6S/6S+.
  7. Thor_1 macrumors 6502a

    Sep 18, 2016
    I read somewhere that it is a side affect of the bending issue with the 6 series.

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