Straight from their website:
"You will be asked the reason for your return and you will need to provide your original order number and payment information. Accordingly, please have this information readily available. LifeProof will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return. In no event will LifeProof accept any shipment that is sent C.O.D.
Please note that LifeProof cannot accept returned LifeProof Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned LifeProof Product.
RETURNING A LIFEPROOF PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF LIFEPROOFS RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED LIFEPROOF PRODUCT SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE LIFEPROOF PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REFUND YOU WOULD HAVE RECEIVED UNDER THE RETURN POLICY.
You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned LifeProof Product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the LifeProof Product.
For approved returns, LifeProof will refund to you the purchase price you paid for the returned LifeProof Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less shipping charges (which are non-refundable except for returns made under the Warranty) and less a 15% percent restocking fee. Please allow 5-7 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued."
Source:
http://m.lifeproof.com/en/policies-and-warranties/#Return Policy
