Resolved iPhone 6 Plus: Mic doesn't work on Speaker?

[iamMacPerson]

So I was trying to FaceTime with someone shortly after getting my new iPhone 6 Plus and they complained that there was no audio. I called a few other stores on speaker because I still have the factory wrap on it, and they all complained of the same thing.

I'm on the phone with Apple as I type, but I was wondering if anyone else was having the same issue?

 

[reverberlayed]

So I was trying to FaceTime with someone shortly after getting my new iPhone 6 Plus and they complained that there was no audio. I called a few other stores on speaker because I still have the factory wrap on it, and they all complained of the same thing.

I'm on the phone with Apple as I type, but I was wondering if anyone else was having the same issue?

So the factory wrap is on the phone? Does it cover the mic?

 

[Curryb244]

Factory plastic is probably muffling the mic

 

[zorinlynx]

The mic for facetime is right where the earpiece is, above the screen.

If you left the plastic on the front it will cover this mic and Facetime will NOT WORK.

Take the plastic off, or at least peel it down enough to uncover the mic if you're testing it before reselling.

EDIT: I should say that I didn't realize this for YEARS until I was facetiming with someone and accidentally brushed the earpiece area, and she went "OWW!". I blinked and did some testing and yep, there's a mic there. Who knew!

 

[iamMacPerson]

So the factory wrap is on the phone? Does it cover the mic?

Not the main Mic, but...

The mic for facetime is right where the earpiece is, above the screen.

If you left the plastic on the front it will cover this mic and Facetime will NOT WORK.

Take the plastic off, or at least peel it down enough to uncover the mic if you're testing it before reselling.

EDIT: I should say that I didn't realize this for YEARS until I was facetiming with someone and accidentally brushed the earpiece area, and she went "OWW!". I blinked and did some testing and yep, there's a mic there. Who knew!

Omg, this makes sense now! I feel like an idiot. Trying now.

EDIT: It works! Thanks everyone!

 

[Joro305]

Thank u

I have iPhone 6 since few days and I had problems with the mic when on speakerphone and your advice helped a lot (piled off the cover and all gone fine)
Thank you very very much guys

 

[Sweeteas39]

No mic with FaceTime

I am having the same problem haven't had my phone for 12 hours and the microphone is not working when I try to use it on speaker phone or FaceTime? Any suggestions?

 

[Ann P]

I am having the same problem haven't had my phone for 12 hours and the microphone is not working when I try to use it on speaker phone or FaceTime? Any suggestions?

Remove the front, factory film.

 

[amir.hassan]

thank you

thanks for this advice
it works good
just remove the factory film

 

[Nostalghia]

The mic for facetime is right where the earpiece is, above the screen.

If you left the plastic on the front it will cover this mic and Facetime will NOT WORK.

Take the plastic off, or at least peel it down enough to uncover the mic if you're testing it before reselling.

EDIT: I should say that I didn't realize this for YEARS until I was facetiming with someone and accidentally brushed the earpiece area, and she went "OWW!". I blinked and did some testing and yep, there's a mic there. Who knew!

THANKS A LOT MAN. I made an account just to say thank you!!

 

[duceduc]

This makes perfect sense to have the mic away from the main speaker when speaker mode is turned on. If the mic is next to the main speaker, your caller will hear their own voice (feedback from the main speaker being too close to the mic).

 

[soum91]

Same issue here! I have removed the wrap still not working! Please, someone, help me!

 

[Qnzboiboi]

The mic for facetime is right where the earpiece is, above the screen.

If you left the plastic on the front it will cover this mic and Facetime will NOT WORK.

Take the plastic off, or at least peel it down enough to uncover the mic if you're testing it before reselling.

EDIT: I should say that I didn't realize this for YEARS until I was facetiming with someone and accidentally brushed the earpiece area, and she went "OWW!". I blinked and did some testing and yep, there's a mic there. Who knew!

Thank you, you have solved the problem that neither I nor any of the "Apple geniuses" could figure out (I had to create an account just to say thank you)

 

[Lindsaymaine76]

So I was trying to FaceTime with someone shortly after getting my new iPhone 6 Plus and they complained that there was no audio. I called a few other stores on speaker because I still have the factory wrap on it, and they all complained of the same thing.

I'm on the phone with Apple as I type, but I was wondering if anyone else was having the same issue?

I just got a new iphone 6 yesterday and had the same problem. You helped solve the problem ! Thank you !

 

[zorinlynx]

To all my post have helped... you're welcome!

It seems a lot of people like to leave that plastic on as a screen protector. It doesn't really make a very good one, though; it will wear out quickly and become tattered. Best to just remove it right off the bat and get a real screen protector if you want one.