Iphone 6 plus replacement phones new or remanufactured?

[JayLenochiniMac]

Please point me/us to where this is documented.

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Actually, I found it for you (contradicting information):

https://store.apple.com/Catalog/US/Images/apple_certified.html

Each Apple Certified Refurbished Product:
is fully tested (including full burn-in testing).
is refurbished with replacement parts for any defective modules identified in testing.
is put through a thorough cleaning process and inspection.
is repackaged (including appropriate manuals, cables, new boxes, etc.).
includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details.
is given a new refurbished part number and serial number.
is placed into a Final QA inspection prior to being added to sellable refurbished stock.


There's *no* mention of replacing batteries, shells, displays, etc.

This has been asked many, many times in the past. You will not find an official, printed confirmation from Apple on this. You can, however, call Apple and their reps will tell you what we've said here, that all white box replacements receive a new screen, body and battery. Many long-time forum members can attest to this since the original iPhone and until we find evidence indicating otherwise, we're going by what Apple reps have been telling us unofficially.

The source that you cited doesn't apply because 1) it's a blanket statement of Apple refurbs in general and omission of specific details regarding a particular product doesn't mean it's not true and 2) Apple does not sell Certified Refurbished iPhones through the official channels. White box replacements can be obtained only via warranty/OOW purposes.

 

[bizack]

I purchased from AT and T, so I cannot return with out the original phone.
I was told it is a brand new phone by the Genius Bar before swapping. They didnot even mention the word remanufactured at that time. Manufacturing date is couple of days after release date.( will this be a new one?)
I explained what happened , but they refused to swap for a retail box. Wish I knew these forums before so I would have known what to expect.
Never had issues with apple before. Now I am disappointed the way this was handled.

They r selling any new phones they manufacture, so how can they have so many replacement phones that are new?

For the first time in my life (and some may consider me 'old'), I filed a claim with the Better Business Bureau.
If it's not in a retail box, it's a refurbished phone. And if your manufacturing date is a few days after launch (i.e. Sept), it's definitely a refurbished phone.

 

[JayLenochiniMac]

For the first time in my life (and some may consider me 'old'), I filed a claim with the Better Business Bureau.
If it's not in a retail box, it's a refurbished phone. And if your manufacturing date is a few days after launch (i.e. Sept), it's definitely a refurbished phone.

Old, as in off your rocker?

If it's not in a retail box, it's a white box replacement unit (true).

So a new phone can't be manufactured after September and they build up a year's worth of stock before launch?

What exactly did you file a claim for?

 

[Brownbox88]

BBB? Really?




Lol

 

[bizack]

Old, as in off your rocker?

If it's not in a retail box, it's a white box replacement unit (true).

So a new phone can't be manufactured after September and they build up a year's worth of stock before launch?

What exactly did you file a claim for?

They said their device was manufactured a few days after launch. So yes, if you receive a 'new' device *now* that was manufactured in September, it is a refurbished device.

As to why you guys side with Apple, I won't understand. If you buy something new, and it's defective, pretty much every other consumer device is replaced with a brand new device. What happens if you buy a TV from Amazon, and it arrives defective? Do they send you a refurbished TV, or a new one? Guess what, a new one (as in brand new).

The more you accept crappy customer service, the crappier that service will become. Which is exactly what's happening.

I suspect more people would decline the white box if Apple clearly said 'let me go get a used, repaired device for you to replace your day old phone.'

 

[JayLenochiniMac]

They said their device was manufactured a few days after launch. So yes, if you receive a 'new' device *now* that was manufactured in September, it is a refurbished device.

No, if a white box replacement unit was manufactured a few days after launch, it is a brand new device that happened to be earmarked as a white box replacement. A few days after launch is most certainly not enough time for a retail box to be returned and refurbished with a brand new case, screen and battery. In fact, all white box replacement units are brand new from factory about a couple of months or so after launch, at which point true refurbished units start popping up.

As to why you guys side with Apple, I won't understand. If you buy something new, and it's defective, pretty much every other consumer device is replaced with a brand new device. What happens if you buy a TV from Amazon, and it arrives defective? Do they send you a refurbished TV, or a new one? Guess what, a new one (as in brand new).

The OP purchased his iPhone from at&t. If he wanted a new retail box and were within the 14 day return period, he could have returned it to at&t for a refund and gotten another new retail box. However, the OP went to Apple for the exchange under warranty so that means swapping it out for a white box replacement unit, which is new anyway considering it was manufactured a few days after launch. When you replace something under warranty, you're not entitled to a new retail box. Instead, you return it and get a new one (just like your TV example).

 

[Royksöpp]

I just had my week 38 (September) 6 replaced with a week 39 (October). The Apple rep online told me they set aside new stock for replacements and that my phone would be replaced with a new one.

 

[Xzentric]

They said their device was manufactured a few days after launch. So yes, if you receive a 'new' device *now* that was manufactured in September, it is a refurbished device.

As to why you guys side with Apple, I won't understand. If you buy something new, and it's defective, pretty much every other consumer device is replaced with a brand new device. What happens if you buy a TV from Amazon, and it arrives defective? Do they send you a refurbished TV, or a new one? Guess what, a new one (as in brand new).

The more you accept crappy customer service, the crappier that service will become. Which is exactly what's happening.

I suspect more people would decline the white box if Apple clearly said 'let me go get a used, repaired device for you to replace your day old phone.'

I don't know the U.S retail rights so can't comment.

But here in the uk, You buy from a retailer you will get a brand new replacement as the contract is with the retailer.

You go direct to the manufacture and you will more than defiantly get a refurb. Warranty or not.

thats why amazon have replaced faulty kindles with refurbs. Pretty much every company does this in the uk. They are just not as open about it as Apple.

 

[aristobrat]

Please point me/us to where this is documented.

Printed on the back shell of every [iPod, iPhone, iPad] is a unique serial number. For the iPhone, that number is the IMEI.

Part of the refurb process involves giving the new device a new number. They're not just going to scratch off the previous number on the back shell, so they put a new shell with the number on it.

For the refurbished iDevices that they sell in their online store, they document that.

Apple Certified Refurbished
We test and certify all Apple refurbished products and include a 1-year warranty.
All refurbished iPod models also include a brand new battery and outer shell.

http://store.apple.com/us/browse/home/specialdeals/ipod

Apple Certified Refurbished
We test and certify all Apple refurbished products and include a 1-year warranty.
All refurbished iPad models also include a brand new battery and outer shell.

http://store.apple.com/us/browse/home/specialdeals/ipad

 

[aristobrat]

As to why you guys side with Apple, I won't understand. If you buy something new, and it's defective, pretty much every other consumer device is replaced with a brand new device. What happens if you buy a TV from Amazon, and it arrives defective? Do they send you a refurbished TV, or a new one? Guess what, a new one (as in brand new).

In the context of your thread, the OP had every right to have Amazon replace his broken TV with a new one.

Instead, he took his broken TV to the Samsung repair shop for warranty work.

You really think the Samsung repair shop is going to give the guy a new TV instead of just repairing it?

 

[Shadowbech]

For the first time in my life (and some may consider me 'old'), I filed a claim with the Better Business Bureau.
If it's not in a retail box, it's a refurbished phone. And if your manufacturing date is a few days after launch (i.e. Sept), it's definitely a refurbished phone.

I beg to differ, If a phone was made few days after launch date, it does not mean it's a refurbished phone. There probably isn't much returns made right after launch day. If any, all returns made are sent back to Cupertino. So every white box unit would be a brand new phone. It can take a couple of month for the refurb units to show up.