iPhone 6 Plus replacement via AppleCare+ - will i get a new or refurb?

Bizzle79

macrumors newbie
Original poster
Oct 1, 2011
29
10
New England
Hi everyone,

I know there have been numerous threads on this topic but I cant seem to find the concensus on the matter

I own a Tmobile 16GB 6 Plus with Apple Care. I am thinking of paying the $79 to get a replacement that i plan to sell on eBay before the 6S is announced. The current phone is well taken care of with no scratches (still mooting whether i should just sell it used or get the 'new' one for a potential higher resell value)

The question - will i receive a New Phone or a Refurb?

Thanks in advance
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,650
6,403
At the iPhone hacks section.
Hi everyone,

I know there have been numerous threads on this topic but I cant seem to find the concensus on the matter

I own a Tmobile 16GB 6 Plus with Apple Care. I am thinking of paying the $79 to get a replacement that i plan to sell on eBay before the 6S is announced. The current phone is well taken care of with no scratches (still mooting whether i should just sell it used or get the 'new' one for a potential higher resell value)

The question - will i receive a New Phone or a Refurb?

Thanks in advance
Its a bad idea and a waste of money.
If your current i6 is well taken care of and in good condition with Applecare plus it would not be worth it to pay the $79 and then resale the replacement. The difference wont be much and you'd probably lose money.
And like the millions of threads already posted, you don't get a brand new one when you swap in your 9 month old used device.
 

eyoungren

macrumors Core
Aug 31, 2011
21,168
12,999
ten-zero-eleven-zero-zero by zero-two
The white replacement boxes are a mix of new and refurb, but the chances of a brand "new" phone are significantly less than getting a refurb.

That said, a refurb is indistinguishable from new, goes through a better quality control process than new phones do and will have a new casing, a new battery, and new parts (only those that failed the QC checks).

As AJ said, if your current phone is perfectly functonal this is a bad idea and a waste of your time and money.
 
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iConnected

macrumors 6502a
Feb 17, 2011
653
385
... I own a Tmobile 16GB 6 Plus with Apple Care. I am thinking of paying the $79 to get a replacement that i plan to sell on eBay before the 6S is announced. The current phone is well taken care of with no scratches (still mooting whether i should just sell it used or get the 'new' one for a potential higher resell value) The question - will i receive a New Phone or a Refurb? ...
You won't get a replacement at all on the basis you've described.

You say your iPhone is "well taken care of with no scratches".

AppleCare+ covers accidental damage that impedes functionality (cosmetic damage is excluded). It doesn't enable you to exchange your iPhone just so that you can have a newer one to sell.
 
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laudern

macrumors 6502a
Jan 5, 2011
858
512
You won't get a replacement at all on the basis you've described.

You say your iPhone is "well taken care of with no scratches".

AppleCare+ covers accidental damage that impedes functionality (cosmetic damage is excluded). It doesn't enable you to exchange your iPhone just so that you can have a newer one to sell.
Oh god. You cannot be that niave or righteous.
 

iConnected

macrumors 6502a
Feb 17, 2011
653
385
Oh god. You cannot be that niave or righteous.
I certainly don't believe it's right to abuse the AppleCare+ system.

That makes me representative of the honest majority, who don't think it's fair that we have to cover the cost (and it's only ever customers who pay, in the end).

For the same reasons, I also believe that Apple should fire any Apple Store staff who support or enable abuse of the system (and I am not so naive as to think this doesn't happen).

In some European countries, false claims under AppleCare+ would be insurance fraud and a criminal offence.
 

macher

macrumors 65816
Oct 13, 2012
1,493
494
Its a bad idea and a waste of money.
If your current i6 is well taken care of and in good condition with Applecare plus it would not be worth it to pay the $79 and then resale the replacement. The difference wont be much and you'd probably lose money.
And like the millions of threads already posted, you don't get a brand new one when you swap in your 9 month old used device.
I did this with a friends iPhone 6 with no Apple Care. He got a replacement and the limited warranty started the day he received the replacement which was replaced 6/18/2015 and warranty now is 6/18/2016. He was able to sell it quickly and for more money cause of the warranty.
 

maflynn

Moderator
Staff member
May 3, 2009
63,831
30,346
Boston
The question - will i receive a New Phone or a Refurb?
Refurbs at this point. Early on when the iphone 6/6+ was released apple had not built up sufficient inventory to replace units with refurbished phones, now they do so they won't give you a new one.

If your phone is in good shape, I'd not spend the 80 bucks to replace it. You may get something that some niggling issues or lose money because its a replacement. Either way, you'll not get your 80 bucks back.
 
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ABC5S

Suspended
Sep 10, 2013
3,395
1,596
Florida
You won't get a replacement at all on the basis you've described.

You say your iPhone is "well taken care of with no scratches".

AppleCare+ covers accidental damage that impedes functionality (cosmetic damage is excluded). It doesn't enable you to exchange your iPhone just so that you can have a newer one to sell.
What he said above ...

Oh god. You cannot be that niave or righteous.
There is nothing wrong with his phone, so why would Apple be dumb enough to allow him to exchange it for another iPhone ?? Why not just sell it on eBay or some where else for goodness sakes ? Something wrong with your thinking process fella...
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,650
6,403
At the iPhone hacks section.
I did this with a friends iPhone 6 with no Apple Care. He got a replacement and the limited warranty started the day he received the replacement which was replaced 6/18/2015 and warranty now is 6/18/2016. He was able to sell it quickly and for more money cause of the warranty.
That's not how the Applecare manufacturers warranty works.
It starts from the original purchase date and ends a year later. It never restarts the warranty all over every time you get it replaced.
Consider your friend lucky and an exception to the rule cause that is not how Applecare works.
 

eyoungren

macrumors Core
Aug 31, 2011
21,168
12,999
ten-zero-eleven-zero-zero by zero-two
That's not how the Applecare manufacturers warranty works.
It starts from the original purchase date and ends a year later. It never restarts the warranty all over every time you get it replaced.
Consider your friend lucky and an exception to the rule cause that is not how Applecare works.
^^^This. At most you'll get a standard 90 day warranty extension. That's what happened to me when I had to replace my iPhone 5 last August. My warranty for that replacement was extended to November but after September my actual AC+ ended and I just had the standard warranty.
 
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tdhurst

macrumors 601
Dec 27, 2003
4,003
101
Phoenix, AZ
Hi everyone,

I know there have been numerous threads on this topic but I cant seem to find the concensus on the matter

I own a Tmobile 16GB 6 Plus with Apple Care. I am thinking of paying the $79 to get a replacement that i plan to sell on eBay before the 6S is announced. The current phone is well taken care of with no scratches (still mooting whether i should just sell it used or get the 'new' one for a potential higher resell value)

The question - will i receive a New Phone or a Refurb?

Thanks in advance
No, you shouldn't try to scam the warranty service.
 

laudern

macrumors 6502a
Jan 5, 2011
858
512
I certainly don't believe it's right to abuse the AppleCare+ system.

That makes me representative of the honest majority, who don't think it's fair that we have to cover the cost (and it's only ever customers who pay, in the end).

For the same reasons, I also believe that Apple should fire any Apple Store staff who support or enable abuse of the system (and I am not so naive as to think this doesn't happen).

In some European countries, false claims under AppleCare+ would be insurance fraud and a criminal offence.
image.jpg
 
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Will22

macrumors 65816
Dec 4, 2011
1,348
680
If your phone is smashed to the point it won't turn on then how do Apple even know it is the phone you took the apple care out on? I know it has the imei number on the back but if that was scratched and couldn't be read then how do they tell.

I don't have apple care myself because I have insurance with my bank but I often wondered how many people claim on their insurance for a lost phone and also have apple care and claim on that as well.
 

lakaiordie

macrumors 65816
Jun 17, 2008
1,443
237
I did this with a friends iPhone 6 with no Apple Care. He got a replacement and the limited warranty started the day he received the replacement which was replaced 6/18/2015 and warranty now is 6/18/2016. He was able to sell it quickly and for more money cause of the warranty.

yea, your friend didn't get another 1 year limited warranty when he paid for the replacement. sorry, thats not how replacements work. its even posted on apples site. when you get a replacement its 90 days or the remainder of the original warranty. whatever is longer.
 

lakaiordie

macrumors 65816
Jun 17, 2008
1,443
237
Hi everyone,

I know there have been numerous threads on this topic but I cant seem to find the concensus on the matter

I own a Tmobile 16GB 6 Plus with Apple Care. I am thinking of paying the $79 to get a replacement that i plan to sell on eBay before the 6S is announced. The current phone is well taken care of with no scratches (still mooting whether i should just sell it used or get the 'new' one for a potential higher resell value)

The question - will i receive a New Phone or a Refurb?

Thanks in advance

apple will not replace your phone. if there is nothing wrong with it theres no reason for a replacement. When i worked at apple at the genius bar i had some kids try to do that before a new phone was released. they tried to make up reasons to get a replacement. I told them no sorry. there was nothing physically wrong with the phone other than some minor scratches, and diagnostics showed the phone was in perfect working order. they complained and wanted to talk to a manager. my manager came and backed up what i told them. the kid walked away all pissed off.
 
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lakaiordie

macrumors 65816
Jun 17, 2008
1,443
237
If your phone is smashed to the point it won't turn on then how do Apple even know it is the phone you took the apple care out on? I know it has the imei number on the back but if that was scratched and couldn't be read then how do they tell.

I don't have apple care myself because I have insurance with my bank but I often wondered how many people claim on their insurance for a lost phone and also have apple care and claim on that as well.
theres other ways to get it if you open it up
 

jca24

macrumors 6502a
Jul 28, 2010
821
115
DFW
Just another funkball trying to scam the system. It's a shame we have so many of these funkballs in this country!
 
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Shockwave78

macrumors 65816
Jul 10, 2010
1,077
58
Selling your phone with still the apple care warranty replacement devices on it will increase your resell value. You will be able to command the highest asking price compared to others since there device will be protected. Leave it up to the buyer whether or not he wants to smash the phone and pay the $79 to get a replacement device. Just transfer the apple care to whomever you sell it to and state that it will be coming with the phone.

As far as new or refurb this is a debate i have been having with my apple store for the last year now. I have had multiple employees along with the store manager tell me that all the replacement phones are brand new. I argued with them that they used to be refurbs as earlier as 2-3 years ago and the employees then were even telling customers that when they got it. So after a bunch of back and forth especially the last two times i have had my 6+ replaced under the coverage we have talked about this and they strictly say they are brand new. Me personally i don't care, the refurbs are as good or better than new. Either way, whatever you get for a replacement device will not match the serial number on the box that your original phone came with. Any smart buyer will check the serial number of the actual phone they are receiving compared to what is on the box, if they don't match then you know either the seller had his original phone replaced, or he purchased a box to replace the one he threw out.

Also, i have not seen a replacement phone come in those white refurb boxes for at least 2 years now, the replacement phones at my Apple store come in a slender brown box, maybe they are new.
 
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lakaiordie

macrumors 65816
Jun 17, 2008
1,443
237
and apple does not call them refurbs. they are called remanufactured. and, i worked at the genius bar in south florida until the end of last year, and we still had white boxes for iPhone replacements.