iphone 6+ replacement and Apple Care

[thedru13]

Ok so had some hardware issues with my IP6+. I made a genius appointment and they said there is an issue with the phone and swapped it out. As I was getting the replacement I wanted to purchase apple care. Apple Genius informed me that i can not put apple care on a replacement phone. Now I am within the 60 day purchase window. Is this true? I called apple directly and they said I would need the replacement phone before I could start the process of even purchasing apple care. I didn't take the replacement phone since i wanted to manually back up a few things since my backup data also seems to be corrupt.

Has anyone purchased apple care on there replacement phone under apple warranty exchange? Just didn't make a lot of sense to me..

 

[lordofthereef]

I don't see a reason for them to lie... Probably has something to do with how replacements and serial numbers are processed, I would think.

I also don't see a reason for them not to just put AC+ on your previous phone then and there.

 

[thedru13]

Thanks for the reply. They said would be more work to put it on the current phone then they would have to issue me a refund then i would have to repay for AC+ on the replacement phone. Seemed like convoluted process

I don't see a reason for them to lie... Probably has something to do with how replacements and serial numbers are processed, I would think.

I also don't see a reason for them not to just put AC+ on your previous phone then and there.

 

[HotIce]

Thanks for the reply. They said would be more work to put it on the current phone then they would have to issue me a refund then i would have to repay for AC+ on the replacement phone. Seemed like convoluted process

Yes, you can't 'switch over' Apple Care from one phone to the other.

 

[lordofthereef]

Thanks for the reply. They said would be more work to put it on the current phone then they would have to issue me a refund then i would have to repay for AC+ on the replacement phone. Seemed like convoluted process

You shouldn't have to do any switching though.

I get pple care plus today

I take my phone in for a warranty replacement

They replace it, don't use up an Apple Care replacement since it's not my fault, and they give me a replacement phone which is also covered by Apple Care now.

 

[cababah]

If you have AC and get a replacement phone, the AC plan will transfer to the replacement phone. They should note the new serial # and update your AC plan accordingly.

 

[11bE5]

If you have AC and get a replacement phone, the AC plan will transfer to the replacement phone. They should note the new serial # and update your AC plan accordingly.

This is exactly right I had to do replace my iPhone 5s and this is what my apple store did.

 

[thedru13]

This was not the case for me

 

[maka344]

They can't in store but if you call Apple Care and explain, they'll add it and charge you no problem.

I did this.