iphone 6+ replacement and Apple Care

Discussion in 'iPhone' started by thedru13, Nov 4, 2014.

  1. thedru13 macrumors regular

    Joined:
    Sep 12, 2014
    #1
    Ok so had some hardware issues with my IP6+. I made a genius appointment and they said there is an issue with the phone and swapped it out. As I was getting the replacement I wanted to purchase apple care. Apple Genius informed me that i can not put apple care on a replacement phone. Now I am within the 60 day purchase window. Is this true? I called apple directly and they said I would need the replacement phone before I could start the process of even purchasing apple care. I didn't take the replacement phone since i wanted to manually back up a few things since my backup data also seems to be corrupt.

    Has anyone purchased apple care on there replacement phone under apple warranty exchange? Just didn't make a lot of sense to me..
     
  2. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #2
    I don't see a reason for them to lie... Probably has something to do with how replacements and serial numbers are processed, I would think.

    I also don't see a reason for them not to just put AC+ on your previous phone then and there.
     
  3. thedru13 thread starter macrumors regular

    Joined:
    Sep 12, 2014
    #3
    Thanks for the reply. They said would be more work to put it on the current phone then they would have to issue me a refund then i would have to repay for AC+ on the replacement phone. Seemed like convoluted process

     
  4. HotIce macrumors regular

    Joined:
    Oct 7, 2014
    #4
    Yes, you can't 'switch over' Apple Care from one phone to the other.
     
  5. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #5
    You shouldn't have to do any switching though.

    I get pple care plus today

    I take my phone in for a warranty replacement

    They replace it, don't use up an Apple Care replacement since it's not my fault, and they give me a replacement phone which is also covered by Apple Care now.
     
  6. cababah macrumors 68000

    Joined:
    Jun 11, 2009
    Location:
    SF Bay Area, CA
    #6
    If you have AC and get a replacement phone, the AC plan will transfer to the replacement phone. They should note the new serial # and update your AC plan accordingly.
     
  7. 11bE5 macrumors 6502

    11bE5

    Joined:
    Sep 23, 2012
    Location:
    Spokane Wa
    #7
    This is exactly right I had to do replace my iPhone 5s and this is what my apple store did.
     
  8. thedru13 thread starter macrumors regular

    Joined:
    Sep 12, 2014
  9. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #9
    They can't in store but if you call Apple Care and explain, they'll add it and charge you no problem.

    I did this.
     

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