iPhone 6 replacement with hairline crack and dent?

Discussion in 'iPhone' started by juliabaggins, Apr 13, 2015.

  1. juliabaggins macrumors newbie

    Joined:
    Apr 13, 2015
    #1
    Hey guys,

    So I got my new iPhone 6 a week ago, but accidentally dropped it on the floor. It wasn't very high and the phone was protected with a case as well. It has a hairline crack on the top of the screen now and 2 little dents in the aluminium case. I was just wondering if this can still qualify for a replacement.

    Thanks a lot!
     
  2. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #2
    Out of warranty replacement or if you have AppleCare+ your covered. Other than that your out of luck
     
  3. gewawd macrumors member

    gewawd

    Joined:
    Aug 17, 2013
    Location:
    Asia
    #3
    I've read somewhere on this forum that hairline cracks are often replaced since it's a sign of a defective glass. Try taking your phone to a Genius and explain the situation as nice as possible.
     
  4. Nhwhazup macrumors 68000

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #4
    If you don't have Apple Care you are out of luck. Others on this forum have spoken about replacements being made for hairline cracks in the screen but that was for non-trauma related. The dents will prove otherwise.
     
  5. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    Yep, if it were not for the dents, you might be in luck.

    Take it to them and see what they say.
     
  6. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #6
    It's a sign of defective glass only if there is no other damage (like dents and impacts) that look related.

    And even if they do decide to fix the glass under warranty, they'll likely just replace the glass and leave OP with the dent, unless s/he decides to go OOW or burn an Applecare+ damage instance.
     
  7. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #7
    If you used a credit card for the purchase, check with your card company. Many cover 90 days of accidental damage and theft and add a year to the manufacture warranty.
     
  8. Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
    my tesla
    #8
    Hairline cracks are covered, dents probably aren't. I would assume if you went in for a separate issue that they would look past the hairline crack, but I doubt Apple would replace the phone (or display) just for the crack.

    It definitely depends on your genius, however. Yesterday my friend brought her 6+ that had 3/4ths of the third party cover glass completely gone (yes the touch screen somehow worked), and the home button missing. She walked in with no appointment, turned on the waterworks, and walked out with a brand new phone free of charge.
     

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  9. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #9
    Take it in anyway. They'll look for impact points, and having dents are not necessarily impact points (as aluminum is soft and can dent easily). If they can't find one, they'll replace the single hairline crack under warranty. You shouldn't admit that you dropped it though.
     

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