iPhone 6 SIM tray blocked

[spopitanu]

I have an iphone 6 which I bought yesterday but after I put the sim in the phone and I've tried to open it again I've noticed that the sim tray is blocked ..the mechanism works fine and opens the sim tray but when I try to take it out it moves for about half cm and doesn't came out ..is there a way to take it out? Apple store doesn't want to fix it for free 🙁
The sim works fine

 

[bandofbrothers]

If you don't intend to swap network sims I'd just leave it be for now.

However as you've just got it they should swap it out as a defective unit.

 

[rigormortis]

did they even bother to check :

1. the sim tray wasn't bent
2. the hole that the the sim tray goes in ( they have scopes in the desk to check for this)
3. make sure the sim card isn't sticking out and catching on anything

i find it hard to believe they didn't just automatically switch your iPhone out

i would go back and complain

 

[Applejuiced]

I have an iphone 6 which I bought yesterday but after I put the sim in the phone and I've tried to open it again I've noticed that the sim tray is blocked ..the mechanism works fine and opens the sim tray but when I try to take it out it moves for about half cm and doesn't came out ..is there a way to take it out? Apple store doesn't want to fix it for free 🙁
The sim works fine

I find it very hard to believe the apple store doesn't want to fix it for free since its still under the 1 year warranty.
Unless it has physical damage.
So what is the real story behind it? Why will they not fix it for free?

 

[spopitanu]

did they even bother to check :

1. the sim tray wasn't bent
2. the hole that the the sim tray goes in ( they have scopes in the desk to check for this)
3. make sure the sim card isn't sticking out and catching on anything

i find it hard to believe they didn't just automatically switch your iPhone out

i would go back and complain

1) the sim tray wasn't bent
For the last two things they told me that they must send it to their laboratories and see what happened with my iphone but they also told me that this isn't covered by warranty because " Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product’s use." In their opinion the problems which involve my SIM card exist because I didn't follow the instructions in the right way ..
But I followed the instructions in the right way because the sim works fine
They verified if the mechanism which openes the sim tray works fine (and it does) and tried to take out the sim without dissasembling the phone but they couldn't .. So they told me that it is not a problem related to the iPhone's hardware and if I want to fix it I must pay even if the phone was activated the day before and had the original protective film on it .. I'm from Italy .. 🙁

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I find it very hard to believe the apple store doesn't want to fix it for free since its still under the 1 year warranty.
Unless it has physical damage.
So what is the real story behind it? Why will they not fix it for free?

Read my post bellow .. It didn't have any physical damage ..I don't know why and I am very angry because I've paid a lot of money this phone

 

[rigormortis]

keep trying different apple stores and keep trying different geniuses until you find one that is more sympathetic

sometimes a sob story and an apple warranty is all you need to get a gadget replaced.

if you are using an apple service partner, and not a real apple store, then your sim card story is probably what you get for going to an a.s.p.

 

[spopitanu]

keep trying different apple stores and keep trying different geniuses until you find one that is more sympathetic

sometimes a sob story and an apple warranty is all you need to get a gadget replaced.

if you are using an apple service partner, and not a real apple store, then your sim card story is probably what you get for going to an a.s.p.

We'll yes I went to a pn apple service partner 🙁

 

[rigormortis]

We'll yes I went to a pn apple service partner 🙁

get your receipt
do a complete back up to iTunes, including clicking on 'transfer purches from iPhone'

go to your nearest apple store that is owned by apple. even if you have to walk or get on a plane. iPhone is like $649, so maybe its wroth sending it to a relative in the states to get fixed!! if you trust them! heh

explain your situation and all the problems you are having
insist that you did not personally cause this damage and have your iPhone replaced.


get applecare

if you have applecare you can ask them to cross ship you a new iPhone
but you only have like 60 days to get applecare now???
but you are in Italy and i do not know about Italy and applecare.
do you get a free 2 year warranty ??

 

[ron7624]

We'll yes I went to a pn apple service partner 🙁

I think a service partner may not want to chance damaging your unit. Can you go to an Apple Store? I think you would get a much better outcome there.

 

[PsyOpWarlord]

Honestly this doesn't sound like an issue with the iPhone itself from the description.

It sounds more like an issue with the SIM card itself. If the SIM was slightly bent, too thick, or if it was a cut sim and the edges had burrs. Those or similar issues could cause the SIM card to catch on the inside edge of the case as it is being slid out of the phone. That would be why the SIM tray pops out some but then hangs and will not go further. With that said I can see how it would not be a warranty issue.

You can send it in, or have the Apple store open it and remove the SIM. If it is the SIM it would not be under warranty and you would have to pay the service fee. But if the tray or slot is found to be defective then it would be a warranty item and covered at no cost. The only way for Apple to know is if you authorize the work.

You could also get the tools (pentalobe screwdriver and suction cup tool) and open it yourself and look at the SIM slot and possibly push down on the sim card from above as you pull the tray out.

 

[Applejuiced]

Send it in to their lab and they're not responsible for the tray stuck.
That doesn't make any sense and that is not how Apple operates.
I'd take it again and speak to a supervisor or call up their corporate customer service line.

1) the sim tray wasn't bent
For the last two things they told me that they must send it to their laboratories and see what happened with my iphone but they also told me that this isn't covered by warranty because " Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product’s use." In their opinion the problems which involve my SIM card exist because I didn't follow the instructions in the right way ..
But I followed the instructions in the right way because the sim works fine
They verified if the mechanism which openes the sim tray works fine (and it does) and tried to take out the sim without dissasembling the phone but they couldn't .. So they told me that it is not a problem related to the iPhone's hardware and if I want to fix it I must pay even if the phone was activated the day before and had the original protective film on it .. I'm from Italy .. 🙁

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Read my post bellow .. It didn't have any physical damage ..I don't know why and I am very angry because I've paid a lot of money this phone

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We'll yes I went to a pn apple service partner 🙁

That's the problem then.
You need to go directly to Apple. Not anyne else.

 

[0007776]

You could also get the tools (pentalobe screwdriver and suction cup tool) and open it yourself and look at the SIM slot and possibly push down on the sim card from above as you pull the tray out.

Doesn't that void your warranty?

I'd say the OP should try again at a different store, unless it is a cut sim that could have something wrong with it causing it to catch in which case he'll probably just have to pay apple.