iPhone 6 stuck in iPhone Audio Mode

rcmii

macrumors newbie
Original poster
May 17, 2015
9
0
My iPhone 6 is stuck in "Audio" mode. I cannot make a call and I cannot receive a call as no one can hear me.

When I try to listen to a voice mail, my voice mail screen lists "audio" instead of "speaker". Now, I realize that speaker is, well, like a speakerphone, but the only option is "Audio" and there is not any sound coming from the ear piece, and yet the voice mail playing indicator is moving left to right...so I know its playing something.

Now, when I go to my car, the bluetooth kicks in and I can hear my phone via my car speakers. So, yes, I could sit in my car all day and take calls that way, but not really practical.

Given what works with the car bluetooth, I turned off bluetooth in case my iPhone was connecting to an audio source I was not aware of. Same issue...no sound coming out of the ear piece.

I have restored my phone twice to attempt to fix this. I have gone through the old-fashioned restart of off button and home button being held for 10 seconds or so. Nothing.

Additionally, I can no longer connect my iPhone to my MacBook Pro as it says "Network unavailable". This might be a huge clue, but not sure how to resolve this one either (Sadly).

Has anyone had this problem?
Does anyone have a suggestion?

I plan on going to the Apple Store tomorrow but I am hoping to save the 30 minute trip if possible.
 

andrew20

macrumors newbie
Oct 11, 2015
7
6
My iPhone 6 is stuck in "Audio" mode. I cannot make a call and I cannot receive a call as no one can hear me.

When I try to listen to a voice mail, my voice mail screen lists "audio" instead of "speaker". Now, I realize that speaker is, well, like a speakerphone, but the only option is "Audio" and there is not any sound coming from the ear piece, and yet the voice mail playing indicator is moving left to right...so I know its playing something.

Now, when I go to my car, the bluetooth kicks in and I can hear my phone via my car speakers. So, yes, I could sit in my car all day and take calls that way, but not really practical.

Given what works with the car bluetooth, I turned off bluetooth in case my iPhone was connecting to an audio source I was not aware of. Same issue...no sound coming out of the ear piece.

I have restored my phone twice to attempt to fix this. I have gone through the old-fashioned restart of off button and home button being held for 10 seconds or so. Nothing.

Additionally, I can no longer connect my iPhone to my MacBook Pro as it says "Network unavailable". This might be a huge clue, but not sure how to resolve this one either (Sadly).

Has anyone had this problem?
Does anyone have a suggestion?

I plan on going to the Apple Store tomorrow but I am hoping to save the 30 minute trip if possible.
Wow, so when you select the audio device from Mission Control (the slide up from bottom menu), you're presented with a audio out device named just "Audio"?

Definitely sounds like a hardware issue. If the device's audio hardware has failed in some way, the kernel extension responsible for driving the audio hardware could be failing to load, or loads but cannot query the hardware's ID, name, etc. and reports back just a default name of "Audio".

What happens when you plug in headphones?

-Andrew
 

Talukdar

macrumors member
Nov 9, 2015
44
4
It very necessary to connect your iPhone to iTunes. I can't imagine why this is not connecting. Network connection is not necessary to connect an iPhone with iTunes.

You could try connecting a speaker instead of Earpod, an electricity flow might do some good. Good luck.
 

rcmii

macrumors newbie
Original poster
May 17, 2015
9
0
So I forgot to mention that I did try connecting my headphones and that didn't work either.

I went to the Genius Bar and they ran diagnostics. Ultimately, my receiver and speaker were dead. So, rather than spend almost $200 to fix, I upgraded to a new phone. Cool scam. Just kidding. 6S is much better. I now have another issue in tethering to my Macbook, but I'll address that in a different thread.
 
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