Hello all! So, had to get my wife a new phone. My daughter dropped my wife's phone and instead of using the insurance to get a new phone we are upgrading since it's her upgrade time. Here's the problem... My wife's broken phone is inaccessible. The screen is no longer usable - we can see lines on it but it doesn't receive/take input. I'm trying to figure out the best route to successfully and cleanly move from her broken phone to a new one. I haven't tried to sync and backup with iTunes yet because I think you have to unlock the phone to initiate a backup/sync, correct? How would you go about handling this situation? TIA!