iPhone 6+ to iPhone 7+ Help

Discussion in 'iPhone Tips, Help and Troubleshooting' started by kapolani, Nov 30, 2016.

  1. kapolani macrumors 6502

    Joined:
    Feb 24, 2011
    Location:
    USA
    #1
    Hello all!

    So, had to get my wife a new phone. My daughter dropped my wife's phone and instead of using the insurance to get a new phone we are upgrading since it's her upgrade time.

    Here's the problem...

    My wife's broken phone is inaccessible. The screen is no longer usable - we can see lines on it but it doesn't receive/take input.

    I'm trying to figure out the best route to successfully and cleanly move from her broken phone to a new one.

    I haven't tried to sync and backup with iTunes yet because I think you have to unlock the phone to initiate a backup/sync, correct?

    How would you go about handling this situation?

    TIA!
     
  2. kapolani thread starter macrumors 6502

    Joined:
    Feb 24, 2011
    Location:
    USA
    #2
    So...

    Last night I decided to see if I could back it up before the new phone arrived.

    I couldn't see anything on the screen so I guessed where the numbers would be and entered my wife's passcode and it unlocked so I could back it up on iTunes!
     

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