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iPhone 6 touchscreen unresponsive (pic)

A

abta1

macrumors 6502
Original poster
Jul 5, 2010
334
11
Paris, France
So I recently dropped my iPhone 6 on a hard tile floor. There is not physical damage, however the screen now has two sets of vertical lines on it spanning from the top to the bottom which are each a fe pixels wide. In these areas, the touchscreen is unresponsive, for example, the lines go through the Y key on the keyboard and that letter is not recognised when pressed. Same goes for anything on the screen under these lines. I have to switch to landscape mode in order to type properly now. These lines can be seen in the attached picture, I have used a black background so that they are more visible.

The screen glass is in perfect condition otherwise. I have spoken to Apple and they have asked me to perform the usual tests, hard reboot, restore etc. The warranty has just elapsed on it and I do not have extended Applecare so they suggest taking it to an authorised repairer (we don't have an Apple store here in Vienna), stating that it will be either a screen replacement (cheaper) or a replacement (more expensive).

I just wondered if anyone has experienced this before and if a screen replacement will fix the issue. Or if it's the underlying capacitive electronics that have been damaged.

Thanks.
 

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Ive occurred the same issue and if the phone is acting this way then your going to just have to take it in and pay the 109-129 dollars to get the screen replaced. Hopefully its not something more then that. Yes I know the screen is not damaged but that is what they did for me and it worked.
 
SlyMaster13 said:
Ive occurred the same issue and if the phone is acting this way then your going to just have to take it in and pay the 109-129 dollars to get the screen replaced. Hopefully its not something more then that. Yes I know the screen is not damaged but that is what they did for me and it worked.
Click to expand...

Thanks for that. Yes I hope that it's only the screen because that means that it's cheaper and also a quick job.
 
Newtons Apple said:
If you can get it to the Apple Store they can diagnose the problem. It could be as simple as a cable coming loose. Only they can tell.
Click to expand...

I will take it in on monday to the authorised repairer suggested by the Apple support person, again, no official Apple stores in Vienna unfortunately. :(
 
Update: The authorised repairer checked it and confirmed that it was a problem with the screen. Given that my manufacturers warranty had run out less than 1 month ago, and that there was no other damage on the device, they contacted Apple who agreed to perform a goodwill exchange. So the day after, I was told my phone was ready to be collected and now I have a fully functional iPhone 6 128Gb again!
 
abta1 said:
Update: The authorised repairer checked it and confirmed that it was a problem with the screen. Given that my manufacturers warranty had run out less than 1 month ago, and that there was no other damage on the device, they contacted Apple who agreed to perform a goodwill exchange. So the day after, I was told my phone was ready to be collected and now I have a fully functional iPhone 6 128Gb again!
Click to expand...
That's great that they did that for you. One of the reasons why I like Apple products so much is that I know that they stand behind their products. :)
 
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