iPhone 6 touchscreen unresponsive (pic)

Discussion in 'iPhone' started by abta1, Oct 10, 2015.

  1. abta1, Oct 10, 2015
    Last edited: Oct 10, 2015

    abta1 macrumors 6502

    Joined:
    Jul 5, 2010
    Location:
    Paris, France
    #1
    So I recently dropped my iPhone 6 on a hard tile floor. There is not physical damage, however the screen now has two sets of vertical lines on it spanning from the top to the bottom which are each a fe pixels wide. In these areas, the touchscreen is unresponsive, for example, the lines go through the Y key on the keyboard and that letter is not recognised when pressed. Same goes for anything on the screen under these lines. I have to switch to landscape mode in order to type properly now. These lines can be seen in the attached picture, I have used a black background so that they are more visible.

    The screen glass is in perfect condition otherwise. I have spoken to Apple and they have asked me to perform the usual tests, hard reboot, restore etc. The warranty has just elapsed on it and I do not have extended Applecare so they suggest taking it to an authorised repairer (we don't have an Apple store here in Vienna), stating that it will be either a screen replacement (cheaper) or a replacement (more expensive).

    I just wondered if anyone has experienced this before and if a screen replacement will fix the issue. Or if it's the underlying capacitive electronics that have been damaged.

    Thanks.
     

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  2. SlyMaster13 macrumors member

    SlyMaster13

    Joined:
    Oct 10, 2015
    Location:
    Arizona
    #2
    Ive occurred the same issue and if the phone is acting this way then your going to just have to take it in and pay the 109-129 dollars to get the screen replaced. Hopefully its not something more then that. Yes I know the screen is not damaged but that is what they did for me and it worked.
     
  3. abta1 thread starter macrumors 6502

    Joined:
    Jul 5, 2010
    Location:
    Paris, France
    #3
    Thanks for that. Yes I hope that it's only the screen because that means that it's cheaper and also a quick job.
     
  4. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    If you can get it to the Apple Store they can diagnose the problem. It could be as simple as a cable coming loose. Only they can tell.
     
  5. abta1 thread starter macrumors 6502

    Joined:
    Jul 5, 2010
    Location:
    Paris, France
    #5
    I will take it in on monday to the authorised repairer suggested by the Apple support person, again, no official Apple stores in Vienna unfortunately. :(
     
  6. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    Sorry I did not see that you were from Austria. I would love to visit.

    Hope you get your good friend fixed.
     
  7. abta1 thread starter macrumors 6502

    Joined:
    Jul 5, 2010
    Location:
    Paris, France
    #7
    I went to a premium reseller today who only replace phones with refurbs from Apple and was quoted 379eur.
     
  8. abta1 thread starter macrumors 6502

    Joined:
    Jul 5, 2010
    Location:
    Paris, France
    #8
    Update: The authorised repairer checked it and confirmed that it was a problem with the screen. Given that my manufacturers warranty had run out less than 1 month ago, and that there was no other damage on the device, they contacted Apple who agreed to perform a goodwill exchange. So the day after, I was told my phone was ready to be collected and now I have a fully functional iPhone 6 128Gb again!
     
  9. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #9
    That's great that they did that for you. One of the reasons why I like Apple products so much is that I know that they stand behind their products. :)
     

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