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iPhone 6+ unresponsive touchscreen ?

H

hansokl

macrumors regular
Original poster
Sep 20, 2012
228
22
Good morning!

I know this is an issue that may have been discussed before but the unresponsive touchscreen is driving me insane.

If I recall correctly, I first started to notice the issue with 8.4. and again with 8.4.1. I was hoping IOS 9 would finally fix the issue but I'm still having the issue. I'm trying my best to ignore the issue but it seem so be happening more frequently. The only thing that works (temporarily) is doing a hard reset, turning the screen off, or phone off. From what I can tell.. it seems to impact more iPhone 6+ than the iPhone 6.

I've tried:
- Restoring from backup
- Reset All Settings
- Taking off my screen protector
- Buying a new screen protector

but still doing it.. The one thing I haven't done is restore to factory settings and then restoring to a backup. I always close apps after I use them as well.

I'm debating if it is worth it to get an appointment at an Apple store. I'm assuming all they will do is want to do the things I've tried. That or recommend I buy a replacement. I ordered it the morning orders went live so also wondering if some of the first batches are the only ones having the issue.

Has anyone done something that fixes the issue permanently? Sorry for the long message and thanks in advance for any help/advice.
 
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You should have taken it to apple before your warranty wore off. My iPhone 6+ does this a lot too but I am turning it in for a 6S+ in a few days so I live with it.
 
Best bet it to try a clean install, don't restore from backup. Problem is you have to start from new basically, besides whatever carries over in iCloud. I had the same issue, it was software and clean install fixed it. But if you can show it at the apple store, they may replace it.
 
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Make an appointment anyway. Even though its several days out of warranty, explain your situation, and they'll probably take care of you.
 
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Thanks for the feedback everyone! I would rather take it in and see what can be done than doing a restore to factory settings but may end up doing that as well.
 
I recently started facing this issue myself with my 6+. I thought it was related to upgrading to 9.1, but in the Apple support community threads, it seems to be a widespread issue. I have flickering at the top of the screen and the entire screen becomes unresponsive. I've tried hard reboots, reinstalling the software, etc. It seems to be fixed for a while, and then it starts again. I got my phone in July, so I should be covered under warranty, correct?
 
wildcatfandave said:
I recently started facing this issue myself with my 6+. I thought it was related to upgrading to 9.1, but in the Apple support community threads, it seems to be a widespread issue. I have flickering at the top of the screen and the entire screen becomes unresponsive. I've tried hard reboots, reinstalling the software, etc. It seems to be fixed for a while, and then it starts again. I got my phone in July, so I should be covered under warranty, correct?
Click to expand...
Yes, they'll test it and then most likely replace the entire unit. Be sure to do an encrypted backup before you take it in.
 
Newtons Apple said:
Do a full encrypted backup in iTunes before you go to see them just in case they give you a new phone.
Click to expand...

Thanks! I never backup to iCloud but backup to my pc in itunes. What is the reason for doing an encrypted backup? (I understand the encryption part but curious on the need for encrypted backup on my laptop) Is it just for health/activity data?

Also.. If I make an appointment at an apple store, will they make me restore from new (instead of from a backup) before they look at it?

Prefer not to do that and can't imagine that will help the issue from what I've read.
 
hansokl said:
Thanks! I never backup to iCloud but backup to my pc in itunes. What is the reason for doing an encrypted backup? (I understand the encryption part but curious on the need for encrypted backup on my laptop) Is it just for health/activity data?

Also.. If I make an appointment at an apple store, will they make me restore from new (instead of from a backup) before they look at it?

Prefer not to do that and can't imagine that will help the issue from what I've read.
Click to expand...

Yes, with encrypted it save your health data and I think even passwords so when you restore your phone, you are good to go. You would not have to do that for them to look at your phone but I would put mine into the restore mode before I handed it over to get it replaced or at least put a pass code on it. I have always restored from a back up and never had a problem.
 
Newtons Apple said:
Yes, with encrypted it save your health data and I think even passwords so when you restore your phone, you are good to go. You would not have to do that for them to look at your phone but I would put mine into the restore mode before I handed it over to get it replaced or at least put a pass code on it. I have always restored from a back up and never had a problem.
Click to expand...

Thanks!
 
My 6+ had the intermittent unresponsive touchscreen, rotation issues, lag, stutter and screen freezing. No amount of clean installs or iOS updates ever fixed it.
 
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Shouldn't Apple replace the defective part, or if necessary the entire iPhone, if a customer is experiencing this problem regardless of active Apple Care warranty status? If it's clearly a hardware defect, the customer should never have to pay!
 
sunking101 said:
My 6+ had the intermittent unresponsive touchscreen, rotation issues, lag, stutter and screen freezing. No amount of clean installs or iOS updates ever fixed it.
Click to expand...
My 6 S plus recently started doing these among other things. It was started totally fresh and clean and ran like a charm until the past week or so.

Recently all my ringtones and alarm tones that came with phone got messed up so instead of a pleasant tone I was awoken by a hideous beepbeepbeep that sounded like an alien invasion. I tried replacing the alarm tone to find they were all like that. Then I'd get a harsh klaxon sound when trying to send texts to one particular recipient on the FB Messenger program. A reset fixed the noise problem, but I still find the screen frozen on landscape orientation for a minute or two and the touchscreen frozen on random occasions.
 
GrumpyMom said:
My 6 S plus recently started doing these among other things. It was started totally fresh and clean and ran like a charm until the past week or so.

Recently all my ringtones and alarm tones that came with phone got messed up so instead of a pleasant tone I was awoken by a hideous beepbeepbeep that sounded like an alien invasion. I tried replacing the alarm tone to find they were all like that. Then I'd get a harsh klaxon sound when trying to send texts to one particular recipient on the FB Messenger program. A reset fixed the noise problem, but I still find the screen frozen on landscape orientation for a minute or two and the touchscreen frozen on random occasions.
Click to expand...

I'd recommend restoring iOS but hold back until 9.2 is released, it's coming very soon.
 
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I received a replacement iPhone 6+ this past weekend. Apple gave me a new iPhone stating that the problem was with the logic board. The genius I spoke with said that this is an issue that is increasingly more common and only seen on the iPhone 6 Plus. He said they notice a spike in this problem around the 1 year old mark and are unsure if it is triggered by software updates or if it is a bigger issue with the logic board. He stated Apple has really started paying attention to this problem and Apple engineers are working to figure out what is going on but so far no one really knows why this is happening exactly. He actually said mine was one of the worst he's seen (it was showing those grey bars while still on the apple logo when he restarted my phone).
 
Fixed this same issue on my 6 plus by placing a bit of rubber tape under the plate that secures the touch screen ribbon cables to the main board. Theory being and corraborated by others is that these connections were not getting good contact and heating up. I used a small piece of extreme tape on the back of this plate cut to fit inside the depression. Any non-stick self vulcanizing rubber tape will do. Phone is now usable again for about a penny.

Of course perform at your own risk mine was out of warranty and has been working great ever since I did this.
Apple removed this answer from their forums but provided no answer of their own.
 
Thanks sooo much my friend!!

Saved me a heartache and headache and bankache.

Fun and simple fix, you are the best.
 
Lobwedgephil said:
Best bet it to try a clean install, don't restore from backup. Problem is you have to start from new basically, besides whatever carries over in iCloud. I had the same issue, it was software and clean install fixed it. But if you can show it at the apple store, they may replace it.
Click to expand...

^^ yep

Many times has this tale been told and it ended up being a corrupt backup. The Apple Store will ask you to try a fresh install and will make you do it there in the store before running a diagnostic. If they don't see any immediate problems right then, they will send you away. So try it before you go.
 
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