iphone 6 went swimming

Discussion in 'iPhone' started by lyutin, Aug 3, 2015.

  1. lyutin macrumors regular

    Joined:
    Sep 14, 2012
    Location:
    Brooklyn, NY
    #1
    Never had any issues, had iPhone from the very beginning dating back to 2007. Guess there is a first time for everything. I don't have applecare+, phone was submerged in pool for about 30-45 seconds. Other then that its in excellent condition, no cracks, nicks etc. What are my options for repair/replacement via apple? (how much will it cost), I'm eligible for an upgrade in September (will definitely be getting 6s or 6s plus)
     
  2. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #2
    There is a test on YouTube showing iPhone can be submerged for over 30 minutes. Although we cannot expect that, submerging in a pool for less than a minute would be fine, as long as you try to keep your phone dry before powering on.
     
  3. hamiltonDSi macrumors 65832

    hamiltonDSi

    Joined:
    Jul 29, 2012
    Location:
    Romania
    #3
    I agree with Shirasaki.
    My mom dropped her iPhone in the water for 15-20 seconds in 2012. She just called me from that iPhone about two minutes ago.
    Let it dry in rice, don't turn it on for 3 days.
     
  4. lyutin thread starter macrumors regular

    Joined:
    Sep 14, 2012
    Location:
    Brooklyn, NY
    #4
    assuming it doesn't turn on in few days - if I go to apple store and I tell them what happened. What will I need to pay for a replacement phone? its an iphone 6 (64gb). Upsetting that it happened just a month away from refresh...really cant be stuck without a phone for the whole month+...
     
  5. nox5 macrumors 6502

    Joined:
    Oct 16, 2013
    #5
    Disconnect battery and dry it. Electricity induces corrosion.
     
  6. iDuel macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #6
    Because water damage is not covered under the standard 1-year warranty, you will need to pay for a replacement. It will cost $299+tax to get the phone replaced at the Genius Bar.
     
  7. uwdude macrumors 6502a

    Joined:
    Jul 16, 2014
    #7
    Since it's so close to the refresh, and it would cost you about $300 to get it replaced, I think I would use a cheap phone for now and purchase the new one when it is released.
     
  8. davidvan macrumors newbie

    davidvan

    Joined:
    Jul 9, 2015
    #8
    It won't help by putting wet phone into rice. Just power it down and try to tear down all the parts and wipe residue out and make sure everything is dry.
    After all things above have been done, then you can try to turn it on to see whether your phone is still alive or not.
    If not, there may be short circuits in the mainboard. You need to fix it in local repair shop because special tooling are needed during repair work.

    I saw this blog randomly , which may help you out:
    http://www.etradesupply.com/blog/how-to-save-your-water-damaged-phone/

    ifixit and UbreakIfix may also have solution for water-damaged phones. You can try to search in their sites.
     
  9. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    If the main board has "short circuits" there is little a local repair shop can do to fix. Even Apple does only limited work to damaged circuit boards. Beware of the mall kiosks as they will also rip you off! A friend took his 5S he had from day one to get a battery replaced and notice the screen did not look quite like it used to when he got it back. Took it to the Apple store and they said the battery and screen had been replaced so basically they stole his screen when they replaced his battery!
     
  10. lyutin, Aug 5, 2015
    Last edited: Aug 5, 2015

    lyutin thread starter macrumors regular

    Joined:
    Sep 14, 2012
    Location:
    Brooklyn, NY
    #10
    A little update. So I went to the apple store, explained to them the story, they said they will micro check it and if there is water damage inside the phone they will charge me 299 plus tax. After examining it they did confirm that there is liquid damage and they cant do anything about it. I said i'd think about 299 + tax, due to the fact in only about 1-2 month from subsidized at&t upgrade --> for me as you guys mentioned its not worth paying so much just to resell it for about 450-500 a month later. Before going to bed that evening I decided to call apple 1800 number just to see maybe they can make me a better deal then the 299+ tax. After speaking and holding on the line for about 40-45 minutes a kind senior adviser said she will make an exception, I couldn't believe my ears. She noted the account, said I will need to go to an apple store and one of the workers will see the notes she placed on the account and swap out the phone. Her other option was to do by mail, but it would take about a week (i'd have to send in my phone first). So at the end I consider myself super lucky since I don't have to fork any $$. She emailed me her contact info and said she will follow up with me shortly.
     
  11. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #11
    Holy crap. Stories like this remind me just how great Apple's support is.
     
  12. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #12
    This is awesome on Apple's part. Just keeps on reminding me of why I like dealing with them. Kudo's to you for telling them the truth.
     
  13. lyutin thread starter macrumors regular

    Joined:
    Sep 14, 2012
    Location:
    Brooklyn, NY
    #13
    yea, im super happy. now just hope all goes as she said. i dont know if they have different systems, my worry is store rep wont see her comments and i will walk out of the store empty handed as i walked in... but hoping for the best. will update tomorrow if something goes sour.
     
  14. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #14
    You should have no issues at all. If she said that a note has been added to your account, you should be good to go. The store will see that note. Plus you say you have her contact info. Take it with you just in case there is a mix up, but I doubt it. This way you have a bases covered.
     
  15. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #15
    No doubt better customer service than Lexus!

    Congrats and ENJOY!
     
  16. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #16
    i am gonna hijack this thread ... sorry.

    you know how some public pools got those small water thingies to walk through before entering or leaving the pool premises? anyway, i went to the pool with my 1.5 year old godson today and as we were leaving he fell walking through it and as i was trying to catch him mid air out of reflex my iphone 6 fell out of my hand. i got applecare+ so i should be fine??? the hotline is already out of business til tomorrow morning and the suspense is killing me right now
     
  17. iDuel macrumors 6502a

    iDuel

    Joined:
    Jul 20, 2011
    Location:
    Greece/USA
    #17
    Yeah, you should be fine. AppleCare+ covers accidental damage (i.e. water damage). You will have to pay a small deductible (I think $79+tax) to get a replacement. Just make an appointment at your local Apple Store and they should guide you through the rest.
     
  18. lyutin thread starter macrumors regular

    Joined:
    Sep 14, 2012
    Location:
    Brooklyn, NY
    #18
    phone was replaced, free of charge thanks to a great customer service associate. Walked in with a damaged phone at 7:20am and left at 7:30am. great overall experience.
     

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