Iphone 6s battery replacement under warranty

Discussion in 'iPhone Tips, Help and Troubleshooting' started by redsteeler, Oct 21, 2016.

  1. redsteeler macrumors member

    Joined:
    Dec 30, 2014
    #1
    Today is 14 days from when authorized service provider by Apple located problem with my Iphone battery. Under warranty it will be replaced.

    What is strange for me is that i m waiting more then 2 weeks just for replacement of battery. As per their explanation the battery need to be ordered according to Iphone IMEI no. To china factory and this is the reason for long waiting time.

    Can someone help me and tell me if this is true, as i m really becoming impationt with waiting ffs they just need to replace battery not heart. Does Apple dont have at least minimal standards as for example that authorized service providers would have at least 1 battery in stock or spar parts need to be ordered in case of warranty repairs?

    I would like to escalate this case to Apple could someone help me to whom should i address such question in Apple. Thank you.
     
  2. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #2
    6s isn't obsolete. Hence it is highly unlikely/unprofessional for them to not have the battery in stock. Having said that, it also depends on where you're located. Are you located where Apple doesn't sell or service directly?


    I agree it's a good idea to contact Apple directly. You can reach them at 1-800-MY-APPLE (1-800-692-7753). They are really very helpful.
     
  3. redsteeler thread starter macrumors member

    Joined:
    Dec 30, 2014
    #3
    Yes, you are right. I m from Slovenia hence EU country where Apple store/service is not present, but Apple made contract with local Telekom company who can sell their product. In this respect there is also company authorized by Apple for warranty repairs. So i think they need to have at least minimal standards for such small repairs as changing the battery in Iphone. For sure i will contact Apple to ask them if this(such long waiting for service repair and counting) is normal, as if they will say YES i will simply start to avoid to buying their future product.
     
  4. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #4
    Correct. When even Apple hasn't stopped selling iPhone 6s, it is careless of the service centre to make you wait 2 weeks for trivial parts. Do let us know how the call with Apple customer service turns out.
     
  5. mich070 macrumors regular

    Joined:
    Oct 22, 2013
    #5
    I always had the same case scenario. I am from Luxembourg and purchased my Iphone through the local operator because we either do not have any official Apple Store. It is unfortunately the normal "procedure" time that they take in order to replace the phone/exchange screen/replace battery. The first day you hand in your phone, your operator needs to first send it to the authorized apple repair office. How long this takes? A few days because they are not sending on a every day basis phones to the workshop. After a few days it arrives there and the first day it is only going to be "registered". Just the next day or the following ones they are going to do sth about it: such as ordering your battery. And just after 2 weeks or almost 3 you are getting back your phone. Believe me, there is no reason to escalate sth to apple. it s a lost of time and they will not do anything about it. Back to the iphone 4, 4s and 5 times they took 1 month to send back the phone.... Just saying. Be patient my friend, I hope that this explanation helps, I am a veteran in these things haha
     
  6. redsteeler thread starter macrumors member

    Joined:
    Dec 30, 2014
    #6
    Probably you are right and the same procedure is in place here in Slovenia. Anyway i need to explain what happened at the end. I got the email from service/repair shop/provider that i will need to wait the battery till the end of the month because of the supplier delay who is connected to local telekom. I sent really angry email to local telekom with the detailed history track of what happened. I also called Apple and believe me i had clean line for escalation. In this respect miracle happened and next day the phone was repaired. Do i need to say anything else.
     
  7. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #7
    Thanks for sharing. That is awesome. Congratulations. A few more such cases like your's and Apple will be forced to take notice. And maybe then you might get some respite from these lethargic service centres.
     

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