iPhone 6s Hairline cracks

Discussion in 'iPhone' started by Tommy-Li, Dec 3, 2016.

  1. Tommy-Li macrumors newbie

    Joined:
    Dec 3, 2016
    Location:
    Philadelphia
    #1
    Couple days ago I dropped my iPhone 6s on a thick rug in my bedroom, it looks like this right now, will that be covered under warranty? I don't mind to pay for it, but it would be better if it is covered IMG_1593.JPG
     
  2. Freakonomics101 macrumors 65816

    Freakonomics101

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    Nov 6, 2014
    #2
    The One Year Limited Warranty does not cover accidental damage. They will, however, replace your screen for a fee.
     
  3. Tommy-Li thread starter macrumors newbie

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    Philadelphia
    #3
    Thanks for your reply. I heard that if there're no signs of impact, it will be considered as a defected screen glass. Is that true? I have never dropped my phone before except this time.
     
  4. Pez555 macrumors 68000

    Pez555

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    Apr 18, 2010
    #4
    i have heard of plenty of people getting a screen replacement if no signs of impact/one hairline crack.
     
  5. Tommy-Li thread starter macrumors newbie

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  6. Zaft macrumors 68040

    Zaft

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    NYC
    #6
    How far did it drop? I'm surprised it cracked with tha case on.
     
  7. Tommy-Li thread starter macrumors newbie

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    #7
    From my bed, about 2 feet I guess. I dropped it on a very thick rug, still can't believe it is this weak
     
  8. Applejuiced macrumors Westmere

    Applejuiced

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    #8
    You could get lucky.
    Give it a shot and hope for the best.
     
  9. Relentless Power macrumors G5

    Relentless Power

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    Jul 12, 2016
    #9
    When it fell, it must have been just the right Angle when it hit. Two feet isn't very high, considering the impact. Good luck with the repair.
     
  10. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    It is all about physics and how it lands. I would give Apple a shot, no doubt they may replace it for free.
     
  11. Retired Cat macrumors 65816

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    Jun 12, 2013
    #11
    There have been a few threads where people reported a spontaneous crack forming. Apple seems to replace these as defective, since they are not like the spiderweb cracks that form from hard impacts.
     
  12. Tommy-Li thread starter macrumors newbie

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  13. Applejuiced macrumors Westmere

    Applejuiced

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    #13
    Yeah I dont know about those "spontaneous" glass cracks claims.
    But Apple is nice enough and consumer friendly to take care of situations like that and err on the customers side.
     
  14. Tommy-Li thread starter macrumors newbie

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    #14
    I bought my phone in a Tmobile store, will apple still fix that?
     
  15. Applejuiced macrumors Westmere

    Applejuiced

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    At the iPhone hacks section.
    #15
    Yes, it doesn't matter where you bought it.
    It has a 1 year warranty from the manufacturer, Apple. If they will fix it for free or not that's something the Apple rep will have to determine.
     
  16. hallidc macrumors 6502

    hallidc

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    Sep 26, 2013
    #16
    I was told by a Genius a few months back that as long as there is no sign of impact on the phones casing, they will replace the screen for free.

    Edit: My screen cracked with an Apple leather case on. No impact on the phone, they replaced my screen for free. I was shocked when the Genius said the above statement. I was expecting to pay the whopping $200 replacement fee
     
  17. Relentless Power macrumors G5

    Relentless Power

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    Jul 12, 2016
    #17
    If you're honest and forth coming with Apple, it goes a long way.
     
  18. hallidc macrumors 6502

    hallidc

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    Sep 26, 2013
    #18
    Correct. I guess they deem is as a hardware issue, especially if there is no point of impact. Unless if your screen is completely shattered.
     
  19. E3BK macrumors 68020

    E3BK

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    Mar 15, 2008
    Location:
    NYC
    #19
    It must have landed in the worst way possible because I drop my phone constantly. I mean, it's kind of ridiculous how clumsy I am with it. On rugs, on wooden floors, on concrete, in airports, the grocery store, my office, off of the night stand, bouncing off of the bed when i lightly throw it, etc etc. And I've never cracked a screen. Screen protector, yes, but not the main screen.

    Of course..now the next time I drop it, the screen will crack.
     
  20. Tommy-Li thread starter macrumors newbie

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    Dec 3, 2016
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    #20
    Guys thanks for your answers and I greatly appreciate that. I just arranged a Genius Bar appointment, hope they would fix it:)
     
  21. Freakonomics101 macrumors 65816

    Freakonomics101

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    Nov 6, 2014
    #21
    Keep us updated!
     
  22. Tommy-Li thread starter macrumors newbie

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    Dec 3, 2016
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    Philadelphia
    #22
    Just came back from the Apple Store, no luck at all:(
    The rep said there was a tiny crack on the top right and it's not covered
     
  23. Freakonomics101 macrumors 65816

    Freakonomics101

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    Nov 6, 2014
    #23
    Yep, the two  stores in my area can be strict like that, too. They once refused to replace my phone because it sometimes won't charge unless I do a hard reset. The problem couldn't be reproduced at the  store (as usual) so he said I am SOL. I was pissed because it's a warranty replacement I had for only two weeks.
     
  24. AdventurousJosh, Dec 9, 2016
    Last edited: Dec 9, 2016

    AdventurousJosh macrumors 6502

    Joined:
    Aug 11, 2008
    #24
    Wow that's a shock. I've dropped my iPhone dozens and dozens of times on hard floor, carpet, outside, never had a crack/issue because of it.
    Maybe my tech21 case really does help with impacts lol.
     
  25. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #25
    so you had 2 cracks on your phone? that big one and another one? i only had one small hairline crack in the top right. but it didn't go into the actual touch part of the display. it was on the white part of my gold 6s. it was covered under the 1yr warranty. but you had 2 apparently? thats probably why they didn't cover it.
     

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