iPhone 6s - kills internet when logged on home network

Discussion in 'iPhone' started by rawdawg, May 4, 2017.

  1. rawdawg macrumors 6502

    Joined:
    Jan 7, 2009
    Location:
    Brooklyn
    #1
    Strangest thing...! I work from home so cannot test elsewhere (and live far from neighbors). Our home has (2) iPhones, (1) iPad, (1) MBP, and (1) Mac Mini. The mini is wired to our router but everything else uses WiFi.

    Whenever my iPhone is connected to Wifi the internet goes down for everything. But it's only my iphone, all our other devices operate normally.

    I've tried restarting iPhone, restarting router/modem, calling CenturyLink, and restarting computers. I've ever tried freezing my iPhone (desperate measure after searching online and finding that strange remedy).

    Does anyone know what could be up? My ISP is CenturyLink and I am setup using a pair-bond. I believe it's DSL, whatever the phone line setup is.)

    Anyone have any idea!!?
     
  2. avanpelt, May 4, 2017
    Last edited: May 4, 2017

    avanpelt macrumors 68030

    Joined:
    Jun 2, 2010
    #2
    What's probably happening is that your iPhone is uploading your photo/video library to your cloud service of choice once your phone jumps on Wi-Fi. If your internet connection has limited upstream bandwidth (which, being CenturyLink, it probably does), the upstream link is likely being saturated to the point that no other traffic is able to reliably go out from your network while the photo/video upload is happening.

    If this is, in fact, the problem, the only solutions are:

    1.) See if the cloud service you're uploading to allows you to limit the amount of upstream bandwidth that is allowed to be used (usually a setting in Preferences in the software if the feature exists). Apple Photos does not offer a feature like this when uploading photos and videos to iCloud, unfortunately.

    2.) Get a router that supports QoS (Quality of Service) and configure QoS so that no one device can monopolize your entire connection either in the upstream or downstream direction

    3.) Manually pause the uploading of files to the cloud until such time as that is the only thing that is happening on your network (i.e. when everyone in the house is sleeping).

    I chose to do the third option a few years ago when I was using AirPort Extremes as my routers (which do not support QoS) and my ISP was Charter (which offered 100 Mbps downstream but only 5 Mbps upstream). Apple Photos was uploading my 15,000+ file photo and video library up to the cloud via a measly 5 Mbps upstream connection. Not only did it take forever, but Photos maxed out the upstream bandwidth such that no other device on my network (wired or wireless) was able to send requests out to the internet reliably at all.

    ---------

    Edit: I just reread your post. I'm not sure I understood what you were saying. When you said, "But it's only my iPhone, all our other devices operate normally", did you mean that only your iPhone cannot go anywhere online when it's connected to your home Wi-Fi but all other devices on your network work fine when your iPhone is connected to the Wi-Fi network OR did you mean that the problem occurs on your entire network but it only occurs when your iPhone is connected to the network?

    I assumed you meant the latter. If you meant the former, I would check to make sure you don't have a proxy server specified on your iPhone. To do this, go to Settings --> Wi-Fi --> tap the "i" next to your Wi-Fi network. HTTP Proxy should be set to "Off".
     
  3. rawdawg thread starter macrumors 6502

    Joined:
    Jan 7, 2009
    Location:
    Brooklyn
    #3
    Avanpelt, thank you so much for your help and taking the time to write all this. And then also rereading it to make sure you understood my question!!

    Uploading to iCloud (my cloud server) could be the issue. As an option #4 I went and imported my outstanding icloud photos/videos to my Photos application. My phone may have been hung up attempting to upload, however in the past I've never noticed an issue still using the web (it doesn't seem in the past uploading to icloud has hogged all the bandwidth).

    To answer your question, yes I meant the latter, the entire network goes down when my phone connects to the network.

    I am currently watching my Photos application upload to iCloud (72MB out of 470MB). When it's done I will check back and see what happens (and update this thread!)
     
  4. rawdawg thread starter macrumors 6502

    Joined:
    Jan 7, 2009
    Location:
    Brooklyn
    #4
    I "think" I have it working!! After the upload it still had the same issue. But I thought of something else I didn't try: I closed all the open apps on my iphone (which I never do so there was over a dozen).

    I then did a restart and it appears to be working now. Not sure if it was still some issue with the photo app and I needed to close it or something, but I'm happy it's at least working now.

    I won't mark this as "solved" yet.... let's see what happens tomorrow..

    Thanks!
     
  5. avanpelt macrumors 68030

    Joined:
    Jun 2, 2010
    #5
    Good deal!
     
  6. rawdawg thread starter macrumors 6502

    Joined:
    Jan 7, 2009
    Location:
    Brooklyn
    #6
    It works! Thanks so much. I believe the photo app must have been hung up for some reason. A combination of closing the program and having uploaded it through my desktop (by importing it) must have done the trick.

    My AT&T bill thanks you! (I was using a lot of data until I got back on the network!)

    EDIT -- I'm trying to change the title to "solved" but can't figure it out....
     

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