iPhone 6(S)/Plus iPhone 6s Plus keeps freezing

[TC_GoldRush]

My iPhone 6s Plus keeps randomly freezing, it will randomly freeze, the screen will become dim... and the phone will not respond to button presses, touch, etc. Only way to fix it is to hard reset it. This used to only happen once every few months, however it's now happening about once a week and is becoming annoying. Could anyone help me address the cause of this?

 

[lockerc18]

I had the same problem with my 6+ (not an S). After reading up on similar situations, I think (and I could be wrong) that your phone is having problems with its display controller because the symptoms sound like the same thing I saw. The controller is on the main logic board, so fixing it is possible but new logic boards aren't cheap. There are some repair outfits I've seen that can replace the controller itself and keep the original logic board, but you need some specific skills to do that. I ended up getting a new phone because I didn't want to replace the board only to find out that it wasn't the problem.

Like I said, your problem may be different than mine was. But it does sound similar. Good luck. Also, look up "touch disease" and see if that sounds like your problem. Apple has a repair program for that, but they didn't think my problem qualified.

 

[TC_GoldRush]

I had the same problem with my 6+ (not an S). After reading up on similar situations, I think (and I could be wrong) that your phone is having problems with its display controller because the symptoms sound like the same thing I saw. The controller is on the main logic board, so fixing it is possible but new logic boards aren't cheap. There are some repair outfits I've seen that can replace the controller itself and keep the original logic board, but you need some specific skills to do that. I ended up getting a new phone because I didn't want to replace the board only to find out that it wasn't the problem.

Like I said, your problem may be different than mine was. But it does sound similar. Good luck. Also, look up "touch disease" and see if that sounds like your problem. Apple has a repair program for that, but they didn't think my problem qualified.

Touch disease only affects iPhone 6, not 6s. I don't have any flickering, the phone will jist randomly freeze, screen will dim by a lot as if the backlight is off, and phone won't respond to touch, or any button presses. Only way phone responds is if I do a hard reset.

 

[C DM]

Touch disease only affects iPhone 6, not 6s. I don't have any flickering, the phone will jist randomly freeze, screen will dim by a lot as if the backlight is off, and phone won't respond to touch, or any button presses. Only way phone responds is if I do a hard reset.

Have you tried some additional troubleshooting like resetting all settings or even reinstalling?

 

[xboxbml]

Right...do a restore in iTunes..reload iOS..make sure u do a backup first

 

[codefive89]

My iPhone 6s Plus keeps randomly freezing, it will randomly freeze, the screen will become dim... and the phone will not respond to button presses, touch, etc. Only way to fix it is to hard reset it. This used to only happen once every few months, however it's now happening about once a week and is becoming annoying. Could anyone help me address the cause of this?

Also in addition to having a previous backup before this issue and restoring through itunes, you can also use the option to erase through find my iPhone on iCloud.com click on all devices then click on the iPhone and click erase then once this process completes then the device will boot up and move on to the set up assistant and you can then restore from backup. Sometimes iTunes takes a long time to perform the restore process on the device and most people will at times get errors in iTunes. This is quicker and then you can restore from backup from iCloud after go through set up assistant on the phone.