iPhone 6S Plus Lock Button

[MyCow]

My lock button on my 6S Plus seems to be pushed in a little. It works fine, but it doesn't click as easily as it should.

Do you think it's worth exchanging at the Apple store? And is there any way to check to see what the store has in stock for warranty replacements? It's a 128gb so I don't expect that they have any.

 

[Jigga]

You're within 14 days so if it bothers you enough then get a brand new exchange.
You can reserve the phone online starting at 8am every day.

PS mine is tough too. I'm going to stick with it for now.

 

[MyCow]

You're within 14 days so if it bothers you enough then get a brand new exchange.
You can reserve the phone online starting at 8am every day.

PS mine is tough too. I'm going to stick with it for now.

Even for a warranty exchange you can reserve a phone?

 

[lordofthereef]

There isn't a way to check refurb stock, no. As mentioned, you can check regular stock and just return it, assuming that's an option (you bought from Apple store in yeh first place)

I've read a few accounts of Apple Store not having refurb stock. Makes me wonder ifntheycsent a lot fewer "refurb units" out in an effort to sell them all on launch day this giving is the illusion that they produced so many more (though I don't doubt after seeing how smooth this went for many that they produced a lot more this go around)

 

[Jigga]

Yes. They'll just process an exchange.

 

[lordofthereef]

Even for a warranty exchange you can reserve a phone?

He's recommending you reserve a brand new phone. Process a return on your current phone. Buy that new phone.

 

[MyCow]

He's recommending you reserve a brand new phone. Process a return on your current phone. Buy that new phone.

I bought it through AT&T and unfortunately all warranty issues have to go through apple. And the closest Apple Store is an hour and a half away. I wish there was a way to check their warranty stock.

 

[James6s]

I got a 6S with the same problem bought from the Apple online store, the sleep/wake button was slightly sunken into the chassis and it felt soft with no click. I have returned that handset as faulty and I got another one which is much better.

 

[Shadowbech]

I bought it through AT&T and unfortunately all warranty issues have to go through apple. And the closest Apple Store is an hour and a half away. I wish there was a way to check their warranty stock.

Apple Retail always have replacement units set aside for those who have issues with the phone. But I'd definitely call that apple store and let them know your situation and see if they have a replacement unit available to swap.

 

[lordofthereef]

I bought it through AT&T and unfortunately all warranty issues have to go through apple. And the closest Apple Store is an hour and a half away. I wish there was a way to check their warranty stock.

ATT should still be able to take care of you assuming they have the phone in stock (unlikely). You can try calling Apple and explaining your situation. See if they'll tell you if it's worth the trip.

 

[MyCow]

ATT should still be able to take care of you assuming they have the phone in stock (unlikely). You can try calling Apple and explaining your situation. See if they'll tell you if it's worth the trip.

I actually work at AT&T. We're not allowed to do any kind of warranty exchange for our iPhones. Apple doesn't like other people doing any kind of warranty

 

[ronaldcastillo]

Mines was a little pushed in but it works perfectly fine. Checked out the demos at my local Apple Store and I noticed all of them were pushed in as well compared to my 6 Plus.

 

[lordofthereef]

I actually work at AT&T. We're not allowed to do any kind of warranty exchange for our iPhones. Apple doesn't like other people doing any kind of warranty

I wasn't referring to warranty. I was referring to just straight swapping the phone out for a new one. I had ATT too it for me on an iPhone 5. Apple even sent me to ATT noting that they would have to give me a refurbished whereas ATT could give me a new one. I mean, I believe you, and things can obviously change, but I don't see what "returning the phone for another" is going to do, unless you're just concerned about the store's numbers (which is a legitimate concern).

Either way, sounds like swapping at ATT isn't an option for you. So just call Apple and explain what's up. In general they seem pretty helpful. You may also be able to have Apple send you s phone (put a hold on your credit card for the value of the device) and have you send your faulty device back.