iPhone 6S Plus Lock Button

Discussion in 'iPhone' started by MyCow, Sep 28, 2015.

  1. MyCow macrumors member

    MyCow

    Joined:
    Aug 27, 2015
    #1
    My lock button on my 6S Plus seems to be pushed in a little. It works fine, but it doesn't click as easily as it should.

    Do you think it's worth exchanging at the Apple store? And is there any way to check to see what the store has in stock for warranty replacements? It's a 128gb so I don't expect that they have any.
     
  2. Jigga macrumors 6502

    Joined:
    Jun 11, 2009
    #2
    You're within 14 days so if it bothers you enough then get a brand new exchange.
    You can reserve the phone online starting at 8am every day.

    PS mine is tough too. I'm going to stick with it for now.
     
  3. MyCow thread starter macrumors member

    MyCow

    Joined:
    Aug 27, 2015
    #3
    Even for a warranty exchange you can reserve a phone?
     
  4. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #4
    There isn't a way to check refurb stock, no. As mentioned, you can check regular stock and just return it, assuming that's an option (you bought from Apple store in yeh first place)

    I've read a few accounts of Apple Store not having refurb stock. Makes me wonder ifntheycsent a lot fewer "refurb units" out in an effort to sell them all on launch day this giving is the illusion that they produced so many more (though I don't doubt after seeing how smooth this went for many that they produced a lot more this go around)
     
  5. Jigga macrumors 6502

    Joined:
    Jun 11, 2009
  6. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #6
    He's recommending you reserve a brand new phone. Process a return on your current phone. Buy that new phone.
     
  7. MyCow thread starter macrumors member

    MyCow

    Joined:
    Aug 27, 2015
    #7
    I bought it through AT&T and unfortunately all warranty issues have to go through apple. And the closest Apple Store is an hour and a half away. I wish there was a way to check their warranty stock.
     
  8. James6s macrumors regular

    James6s

    Joined:
    Sep 22, 2015
    Location:
    Cumbria, UK
    #8
    I got a 6S with the same problem bought from the Apple online store, the sleep/wake button was slightly sunken into the chassis and it felt soft with no click. I have returned that handset as faulty and I got another one which is much better.
     
  9. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #9
    Apple Retail always have replacement units set aside for those who have issues with the phone. But I'd definitely call that apple store and let them know your situation and see if they have a replacement unit available to swap.
     
  10. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #10
    ATT should still be able to take care of you assuming they have the phone in stock (unlikely). You can try calling Apple and explaining your situation. See if they'll tell you if it's worth the trip.
     
  11. MyCow thread starter macrumors member

    MyCow

    Joined:
    Aug 27, 2015
    #11
    I actually work at AT&T. We're not allowed to do any kind of warranty exchange for our iPhones. Apple doesn't like other people doing any kind of warranty
     
  12. ronaldcastillo macrumors 6502a

    Joined:
    Oct 25, 2009
    #12
    Mines was a little pushed in but it works perfectly fine. Checked out the demos at my local Apple Store and I noticed all of them were pushed in as well compared to my 6 Plus.
     
  13. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #13
    I wasn't referring to warranty. I was referring to just straight swapping the phone out for a new one. I had ATT too it for me on an iPhone 5. Apple even sent me to ATT noting that they would have to give me a refurbished whereas ATT could give me a new one. I mean, I believe you, and things can obviously change, but I don't see what "returning the phone for another" is going to do, unless you're just concerned about the store's numbers (which is a legitimate concern).

    Either way, sounds like swapping at ATT isn't an option for you. So just call Apple and explain what's up. In general they seem pretty helpful. You may also be able to have Apple send you s phone (put a hold on your credit card for the value of the device) and have you send your faulty device back.
     

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