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iMacca44

macrumors member
Original poster
Apr 22, 2012
52
46
Hi All,

I just had my 6S Plus replaced due to a screen problem, just setting up the new one and I noticed that the power and volume buttons look different.. there is a chamfer around the buttons and more of a gap.

Has anyone seen this before? Have Apple refined the button design or something since the launch version I had before?

eKFbAoE.jpg


XFAo4Q7.jpg
 

iMacca44

macrumors member
Original poster
Apr 22, 2012
52
46
Great make sure that they can fit you in the schedule for today

Called support to talk about it and they said next appointment is next Wednesday but has given me a case number to hopefully get it sorted on the spot..

Just calling them back to see if I can get an express replacement done given the circumstances. I don't have applecare+ on it.
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,107
697
Lehigh valley PA
Called support to talk about it and they said next appointment is next Wednesday but has given me a case number to hopefully get it sorted on the spot..

Just calling them back to see if I can get an express replacement done given the circumstances. I don't have applecare+ on it.
Can't you do a walking appointment
 

iMacca44

macrumors member
Original poster
Apr 22, 2012
52
46
walk-in appointments sometimes have you waiting over an hour.... thats no very convenient for most people unless its urgent and you need your phone fixed/replaced

I'm hoping given the circumstances of them giving me the faulty phone yesterday and the fact that I haven't even used it/taken the plastic off will help get it done on the spot. Could be wishful thinking.
 

itsray

macrumors 6502
Jun 5, 2016
474
326
I'm hoping given the circumstances of them giving me the faulty phone yesterday and the fact that I haven't even used it/taken the plastic off will help get it done on the spot. Could be wishful thinking.

even though you think it is. it still has to go through like any other appointment. i would know i used to work at the genius bar for a few years.
 

itsray

macrumors 6502
Jun 5, 2016
474
326
They can't guarantee I'll get to see someone and I was there twice yesterday, guess I'll have to give it a go as they want to charge me $39 for express replacement

try doing the chat online and explain your situation. sometimes they can bump it up to their supervisor and they'll wave it. just be nice but don't ask for them to wave it. just tell them that you're just concerned and would just like to replace it for one that looked like the one you originally had. it might work. i've had them waive things a few times and wasnt expecting them to.
[doublepost=1469063737][/doublepost]
Do you still work for Apple now

no way. it was alright. but i got tired of the retail inconsistent hours/ different schedule week to week.
 
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iMacca44

macrumors member
Original poster
Apr 22, 2012
52
46
Or perhaps some newer/better design tweak that was made not too long ago and newer shipments of devices are like that now? Or some testing that was being tried out?

I was wondering if it was a design tweak, because it is all chamfered. It's not like a button just sitting in a hole..
 

itsray

macrumors 6502
Jun 5, 2016
474
326
i got a 6s plus 2 months ago and its still the same as its always been. i wonder whats up with that design.
 

iMacca44

macrumors member
Original poster
Apr 22, 2012
52
46
i got a 6s plus 2 months ago and its still the same as its always been. i wonder whats up with that design.

I've searched Google and seen no one else mentioning this either so either I'm one of the first to get it and post about it or it's a fault. Wouldn't imagine they'd change it so much so late in the cycle
[doublepost=1469065314][/doublepost]Looking at it more, I think the holes in the casing have just been cut too big or something
 
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