IPhone 6s Replacement

Discussion in 'iPhone' started by djinn, Oct 5, 2015.

  1. djinn macrumors 68000

    djinn

    Joined:
    Oct 4, 2003
    #1
    So I had to get my iPhone 6s replaced because of a faulty battery. I purchased the phone through the Apple Upgrade program. The weird thing is, they had to do the qualification process again and looks like I have another $87 dollar charge on my credit card.

    I am curious if anyone has gone through the replacement process yet. And if this is normal. Seems a little odd that I have to spend another $87 bucks after I just paid it for last week.
     
  2. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
  3. Christian 5G macrumors 6502a

    Christian 5G

    Joined:
    Jun 16, 2010
    Location:
    Orange County, CA
    #3
    What exactly happened with your battery?

    Mine for some reason burns through batter after reaching 20%. I'm talking about 5% per 5 minutes. And this issue is on both iPhone 6s which puts me in a confusion.
     
  4. Bako-MacAddict macrumors 68000

    Bako-MacAddict

    Joined:
    Jun 7, 2012
    Location:
    California
    #4
    I have excellent battery life. Haven't charged my phone since yesterday still going strong :D
     

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  5. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #5
    was the $87 an actual charge, or was it just a temporary authorization? they should of emailed you a receipt. maybe it was just a temporary authorization hold and it will just fall off your credit card in a week. i can see them wanting to place a hold for 5 days in case somethings wrong with the repair, you know , like if you failed to return the item

    I'm worried they charged you $79 plus tax for the battery

    get that receipt and do a charge back, if necessary
     
  6. Vundu macrumors 65816

    Vundu

    Joined:
    Jun 10, 2009
    Location:
    Manchester, UK
    #6
    That seems normal for every iPhone I have owned.
     
  7. djinn thread starter macrumors 68000

    djinn

    Joined:
    Oct 4, 2003
    #7
    The battery would start dropping a % every 10 - 15 mins from a full charge. My first thought was because of a restore I did from my iPhone 6 so I setup as new. Did the same exact thing. I also thought it was my Apple Watch. So I disabled BT and ran some more tests. Same experience. I ran the battery down and did a full charge like the old days but that didn't resolve the problem. That is when I decided to go to the Apple store.

    When I arrived at the Apple store I explained my problem with my IP6s. They were super nice and said they were going to exchange it. I didn't think to ask about the original $87 initial charge. I did see the $109 that was charged and credited back within that day. I figured I would give Citizens One a call today and see what they have to say.

    I will do a followup reply with my conversation with Citizens and let everyone know what is going on. In case they travel down this road.
     

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