Carrier iPhone 7/7+ Preorder (UK)Three network

Discussion in 'iPhone' started by Danny80y, Sep 14, 2016.

  1. Danny80y macrumors member

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    Apr 23, 2015
  2. Bigads macrumors regular

    Bigads

    Joined:
    Jun 17, 2012
    Location:
    Here
    #2
    Yes. I ordered on launch day (128gb black plus) and was told delivery by 30th Sept.
    Have heard nothing since.
     
  3. Danny80y thread starter macrumors member

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    Apr 23, 2015
    #3
    I ordered the 32gb rose gold launch day and received the email stating a 16th sept delivery but nothing since.... Not holding my breath but just curious if anyone else has had any movement on orders. From the looks of things on here three may be the least popular for pre-orders. Fingers crossed!
     
  4. MrBukey macrumors regular

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    Apr 10, 2015
    #4
    Mine's pre-ordered with Three - pick up a matte black 7 Plus 256GB on Friday... I guessed collecting it from the store is likely to be earlier than waiting round all day for a van to come.... :D

    Have been with O2 for iPhone 6s Plus - where we moved to last September meant that I couldn't get a Three signal (and HomeSignal was too flaky) - so moved to O2. Three now have a decent signal where I live (and everywhere else - O2 turned out to be rubbish everywhere else).

    Wanted to hold out on this generation until next year, but trade in value on the 6s Plus outweighed the cost to buy out the refresh contract.... So I'm in no worse position for selling the 6S Plus, ditching O2 and going back to Three.... Plus I get the 7 Plus. :D
     
  5. MetroJosh macrumors newbie

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    Sep 14, 2016
    #5
    I upgraded on launch day (128gb black plus) and was told 30th Sept as well . Hoping they can deliver earlier will let you know if there is any movement.

    Did anyone who ordered over the phone receive a confirmation text? Mine did not come through although i managed to confirm my order through live chat .
     
  6. MrBukey macrumors regular

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    Apr 10, 2015
    #6
    Just checked my confirmation e-mail, and it's the 16th September. :D
     
  7. adamkrfc macrumors newbie

    Joined:
    Sep 17, 2014
    #7
    I've moved over from EE to Three for the new iPhone. The EE deals were horrendous!

    I ordered when the site said that the delivery would be the 16th of September. Order confirmation email says the same so here's hoping!

    I went with the iPhone 7, 128GB, Jet Black

    Has anyone received a text about delivery as of yet? Hoping it'll come through tomorrow!
     
  8. PineappleSorbet macrumors newbie

    Joined:
    Sep 9, 2016
    #8
    I've pre-ordered the iPhone 7 Plus - 128GB - Black (Matte).

    Pre-ordered on 09.09 at ~09:15am - no confirmation SMS; nor e-mail - confirmed manually on Live Chat and telephone.

    I've stopped calling for an update on the ETA as I've been told different information each time. It'll turn up when it turns up - I guess!

    However, I managed to speak with someone I know who works for Three in Maidenhead (don't know his position - although I know it's not anything senior) and the information provided didn't fill me with much confidence.

    I understand that Three have a "fulfillment matrix" for each configuration (size/colour/storage) for UPGRADES - I don't have the information for all but I was able to get it for the plus in matte black with 128GB. For example, if you pre-ordered the plus in matte black in 128GB between 09.09 and 10.09 your order will be fulfilled between 16.09 and 30.09. If you pre-ordered after 10.09 but before 12.09, your order will be fulfilled between 30.09 and 14.10. If you pre-ordered after 12.09, your order will be fulfilled between 14.10 and 04.11.

    He claimed that once you've been assigned a slot within the matrix, it won't change - if someone cancels, the allocation of stock will be released to new connections only. So if there's a surge of cancellations by those with the 16.09 - 30.09 - the stock will be freed up for new customers - those with later slots won't be moved forward.
     
  9. Bigads macrumors regular

    Bigads

    Joined:
    Jun 17, 2012
    Location:
    Here
    #9
    I have just spoken to Three.
    They confirmed the upgrade has gone through and the date is still scheduled for 30th, although he did say there was a chance this would move up.
    I asked about having received no email/text confirmation and he said that only happens when they have a firm delivery date so I will receive an email/text when that delivery date is firm and just to wait for that to come through.
    Bit disappointed not to get the handset on launch day, but its not exactly the end of the world.
     
  10. Danny80y thread starter macrumors member

    Joined:
    Apr 23, 2015
    #10
    Same here coming from EE. Have the DPD app tho and that lets you know if you have any parcels coming to your address regardless of a txt. I'm guessing it will be late tomorrow before anything happens.
     
  11. Hatton920 macrumors regular

    Joined:
    Aug 9, 2012
    #11
    Speaking from upgrading with three last year for a 6s you don't get any more messages or emails from them till the day before delivery.

    I've actually preordered a black 7 128gb with a collection date of 16th and I'm fully expecting to receive more from them tomorrow as I'm hoping to be at the store as soon as it opens on Friday.
     
  12. alex.marton macrumors 6502

    alex.marton

    Joined:
    Jul 6, 2015
    Location:
    My House
    #12
    I pre-odered a Silver 32GB Plus yesterday, and was told (very) Late October at latest. I really hope it comes earlier, lol.

    I pre-ordered from Virgin, on Saturday, but they declined it, as I had 2 contracts on another carrier already. :p

    128GB would have been here 2 weeks earlier, but it I don't need all that space. It would be more expensive as well.
     
  13. gaymerraver macrumors member

    gaymerraver

    Joined:
    Sep 14, 2016
    Location:
    Essex/London
    #13
    Hey guys, grand to join the discussion, so. I firstly preordered with EE but because I didnt select upgrade and not signing into my account they refused me, (luckily on rolling contract) so anyway by sunday I had preordered and had a expectation date of 7th oct (ugh??) Obviously not expecting ziltch tomorrow but just seeing how it does for others on three, my mum (when I was like 10 years old - a LONG time ago) she had a billing issue with three so I've held of many years because of the bad experience my mum had.



    Good luck you guys!
     
  14. PineappleSorbet macrumors newbie

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    Sep 9, 2016
  15. Danny80y thread starter macrumors member

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    Apr 23, 2015
    #15
    Will be interesting to see how the later orders are filled. My partner is ordering one as well at the end of the month so will see how stock levels are then!
     
  16. Hatton920 macrumors regular

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    Aug 9, 2012
    #16
    Question when do collect from store orders arrive at the store? Is it on the day or the day before so the customer can collect first thing?
     
  17. MrBukey macrumors regular

    Joined:
    Apr 10, 2015
    #17
    Just thought I'd phone to check as I haven't had any further e-mails updating the workflow for delivery....

    Was told that Three haven't received stock shipments from Apple for the iPhone 7 Plus (Matte) Black 256GB that I'm getting - at the minute my expected delivery date has been pushed to the 3rd October, could be earlier, could be later.

    Grrrrrrrrr...... (Not the end of the world, but grrrrr.....! ;) )
     
  18. lmddawson macrumors regular

    Joined:
    Jun 14, 2011
    #18
    Ordered 8:05 pre-order day,
    delivery by 16th September (launch day)
    Only had my confirmation email, that said I would receive a dispatch email, but called up and been told they don't do those (??)
    So will have to wait tomorrow for a text between 8-9am from DPD
     
  19. adamkrfc macrumors newbie

    Joined:
    Sep 17, 2014
    #19
    Jeez. I'm still waiting for some sort of communication from them aswell. With all the rumours and stock level chat going on, I just hope I'm one of the lucky ones to get my phone! I did order an iPhone 7 Jet Black and not a Plus model so it's looking hopeful! Might give them a call later.
     
  20. BMox macrumors 6502

    BMox

    Joined:
    Apr 14, 2014
    Location:
    United Kingdom
    #20
    Dreading the actual date when I'll be told when I'll get my phone when I upgrade in October....
     
  21. Danny80y thread starter macrumors member

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    Apr 23, 2015
    #21
  22. PineappleSorbet macrumors newbie

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    Sep 9, 2016
    #22
    Any updates?

    I see the Apple and E.E. lot have started to receive their DPD despatch e-mails and SMS'.

    I've had a look through my e-mails for my 6S pre-order last year and I didn't get anything from Three/DPD until 20:01.

    I've accepted that I won't be getting the handset tomorrow - it really isn't the end of the world - I just wish Three had better managed our expectations. I personally would've left it until later and then hopefully had some more bargaining power on the retention discount front as all the prices would've been known. One of my neighbours has kindly agreed to accept a parcel if it does decide to turn up tomorrow anyhow.

    I've ordered a couple Spigen cases and a BestSkinsEver skin which both won't be despatched until after the handset has been released so it actually fits in quite nicely.
     
  23. MrBukey macrumors regular

    Joined:
    Apr 10, 2015
    #23
    I'm a little disappointed in Three. Not because I'm not getting my phone tomorrow (okay, I am about that too - but I can live with it...)....

    It's more to do with when I got my 6 Plus in 2014 through pre-ordering with Three, I was strung along for weeks - I'd get a text really late at night telling me that I wouldn't get the phone the next day and giving me a new date. This happened 4 or 5 times IIRC. I spoke to a few people and said that I understand that they get let down with shipments coming in from Apple, but they know the drill - they know that this happens, and it appears that they know fairly early on that dates can't be kept to.... My point is that they should let customers know as soon as is reasonably possible after they know.

    It got to the point where I was having to phone early on on the morning before to check (as they knew by that point, sometimes they knew a day or two before that) - and they would confirm that it wasn't happening the next day (until the last time, when they confirmed it was actually going to arrive!).

    My points were considered valid, supposedly raised to the right people as they felt improving notifying customers would help customers, it would help their phone lines, and it would all round improve customer service.

    Fast-forward two years and I phone them the day before to be told it's not happening tomorrow, new estimated date of the 3rd October and I should receive a text later today telling me tomorrow's not happening (if 2014 is anything to go by, that could happen as late as 10pm tonight!).....

    I really, really like Three as a network (especially after suffering O2's poor coverage (for my needs) for the last 12 months due to where I've been living, can't wait to get back on Three).... But they really could make a small but major improvement here!
     
  24. PineappleSorbet macrumors newbie

    Joined:
    Sep 9, 2016
    #24
    It might be worth listing what configurations we've all ordered? Perhaps we can then gauge what appears to be happening across the network? If rumours are to be believed there's next to no stock of Plus variants even for those who've pre-ordered.

    iPhone 7 Plus - 128GB - Matte Black - upgraded via telephone on 09.09 at 09:15 - ETA between 16th September and 30th September (now 7th October)
     
  25. MrBukey macrumors regular

    Joined:
    Apr 10, 2015
    #25
    iPhone 7 Plus - 256 GB - Matte Black - new contract via website at 20:34 - Delivery day on order page and confirmation e-mail was 16th September, now moved to 3rd October.
     

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