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Iphone 7+ Bad underwater like call quality?

steve gee

steve gee

macrumors member
Original poster
Oct 1, 2016
43
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Using the second Iphone 7+ I got and the call quality is bad. Callers on the other end say I sound muffled/underwater. This is a replacement for one that also had the issue. When I go to speakerphone - quality improves.

I cant believe Im the only person having this issue. (There is a thread about the 6+ with this problem) Btw switched the Sim to an old Note 5 and no problem at all. Anyone having a similar issue? Any fix? Because Id like to keep the phone but this is a dealbreaker. Thanks
 
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I'm having an issue on my 7+ where the phone sounds like it's on speaker phone (although it isn't) when holding it to my ear - it almost seems like the sound is coming from the back of the phone. I've had a couple of calls where it's been so bad I couldn't understand a word the caller was saying.

Anyone else had this issue?
 
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Had a caller tell me that I sounded very clear and much better than in the phone that I retired.
 
TitleistGolfer said:
Verizon
Click to expand...
t-mobile. that being said, put sim in 2 other phones and call quality was great. doubt its a carrier thing.
[doublepost=1475466506][/doublepost]Had someone call me from the 7 plus. i listened on their phone and heard it. voice kindve phases in and out. wondering if related to hissing coil whine maybe?
 
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I know the iPhone 7/7+ is now water resistant and all, but please stop calling people underwater?

Alright jokes aside, mine has been fine. Maybe you should get yours checked out.
 
steve gee said:
i bet all 7 pluses have this problem . 2 on my end so far.
Click to expand...

I've tried 7 units, and they all have this problem. Annoyingly, Apple support claims never to have heard of the probem. A simple internet search, though, turns up hundreds of users complaining about this.

I've discovered, mostly by accident, that calls placed using an app such as Google Hangouts sound appreciably better than calls placed using the iPhone 7's built-in phone app. What does this suggest? I don't know.

Calls placed not using the built-in phone app, though, sound louder and clearer--much more so.

Try it and see if you can replicate.
 
Just talked to an Apple tech support rep about this. He said he has received a lot of calls on this issue, and his database shows a lot of calls about it. He also said an Apple engineer had contacted him for more information.

Right now they don't know whether it's a hardware issue or software. If it's hardware, we're SOL, obviously. Better to return these crappy-speaker-phone iPhones if you can and let Apple sort out this mess on its own dime.
 
steve gee said:
t-mobile. that being said, put sim in 2 other phones and call quality was great. doubt its a carrier thing.
[doublepost=1475466506][/doublepost]Had someone call me from the 7 plus. i listened on their phone and heard it. voice kindve phases in and out. wondering if related to hissing coil whine maybe?
Click to expand...


Turn off VoLTE on your phone. Problem solved.

I don't have issues on my 7+...
 
steve gee said:
i bet all 7 pluses have this problem . 2 on my end so far. folks arent that attentive to ask others how they sound on their calls.
'Can you hear me now - gate"
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Sorry but my ATT 7+ has excellent sounds while using the phone. It is better than my 6+ was and I was happy with it.

What carrrier are you on? Do you have a good signal?
 
janeauburn said:
I've tried 7 units, and they all have this problem. Annoyingly, Apple support claims never to have heard of the probem. A simple internet search, though, turns up hundreds of users complaining about this.

I've discovered, mostly by accident, that calls placed using an app such as Google Hangouts sound appreciably better than calls placed using the iPhone 7's built-in phone app. What does this suggest? I don't know.

Calls placed not using the built-in phone app, though, sound louder and clearer--much more so.

Try it and see if you can replicate.
Click to expand...

3 in my house. ZERO issues. Great call quality!
 
My 7+ has that audio issue too. I rarely talk on the phone but I can see how it would be an issue for some. Perhaps, like someone said above Hangouts sounds better, so maybe just a software update will be an easy fix. I'll submit feedback as I'm running beta.

Edit: With T-Mobile, it did help but not entirely fix the problem with Data only. It's louder but still has a slight far away tone.
 
I was wondering if the mic isn't as clear due to waterproofing. I think my callers and I can hear each other well enough but not quite as good as on my HTC 10 using the same AT&T sim. So far I've only talked to my dad and my husband and both times there was more of some kind of interference than what I was getting on the HTC, which has been crystal clear. But my dad was having problems with his cordless phone set. And I'd need to do more calls with my husband to be sure of what's going on, as we could have just experienced some temporary interference since he was traveling at the time.

Where I've wondered about the mic is over the fact Siri seems less able to render my speech correctly. I've barely ever had a problem with her understanding me before. I have a very clear voice and my career at my company HQ revolved around my ability to speak clearly to clients and visiting bigwigs, so I've got a lifelong habit of speaking clearly and distinctly and precisely. I have a heavy southern accent but I can turn it off when talking to Siri. Nevertheless, now the difference between what she thinks I've said and what I actually did say is both comical and horrific. It's like she's gotten hard of hearing. :confused:
 
A colleague had the same problem. Got it replaced and the problem was fixed. Maybe you got a second dud. It happens.

His was also a 7 plus.


edit:
Actually no, my memory was faulty. he did take it into the apple store and they did/suggested a factory reset on it. he'd transferred from his iphone 6 (or 6s) plus and the problem went away after a factory reset.

maybe try that, there is maybe something screwy with the backup/restore process when going from 6 to 7...
 
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janeauburn said:
Has no effect here. Problem not solved.
Click to expand...

I've had that suggested to me by a cell phone manager when I had my 6s plus.

But That suggestion helps in some cases and in cases it does help out.

Can you return the phone ?

ETA:Once I told the cell phone manager about he said to return the cell phone.
 
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