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iPhone 7 charging issue

Alexrat1996

Alexrat1996

macrumors 601
Original poster
Mar 29, 2015
4,355
764
Lehigh valley PA
I have an iPhone 7 with apple battery case today In the morning I go to plug it to the charger it did not read the cable I thought in my mind it's the wall brick I go get another one no luck I go unplug the cord and try the other side of the cable and it worked then I unplug and test the side that was not working then it work also what are your recommendation I do at this point ?
 
Shadowbech said:
Try a different cord. It may be the cord may be defective.
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What I did is unplug the cord and charged it with a different side of the cord and it's working now
[doublepost=1478533771][/doublepost]
futurejetblackowner said:
turn the phone off and back on? you never know

or you could take it to the apple store, it's still under warranty
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Done that and it's working now thanks no need for Apple care yet
 
Alexrat1996 said:
Mines explained in more details it only happened once
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Not sure how you explained yours in more detail than mine. I said its happening across 4 devices and using over a dozen lightning cables. So my instance was more thorough and I went through more testing because I was able to determine its not a cable issue and not a device issue, which leave iOS issue. Yours could be device, cable, case or software issue. Yours cannot be narrowed down unless you have multiple devices that you can test, with the battery case as well.
 
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Applejuiced said:
You have the 2 year applecare plus?
That helps cause it can really run down the battery life and it ended up not holding charge much and gave me bad signal issues too.
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Yes
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Mlrollin91 said:
Not sure how you explained yours in more detail than mine. I said its happening across 4 devices and using over a dozen lightning cables. So my instance was more thorough and I went through more testing because I was able to determine its not a cable issue and not a device issue, which leave iOS issue. Yours could be device, cable, case or software issue. Yours cannot be narrowed down unless you have multiple devices that you can test, with the battery case as well.
Click to expand...
Not sure what It can be yet what do you recommend I do
 
Alexrat1996 said:
Yes
[doublepost=1478535915][/doublepost]
Not sure what It can be yet what do you recommend I do
Click to expand...

You have to narrow it down. You need another iPhone 7 and a few more cables. If the issue continues, then you can narrow it down to the case or iOS. Then the next step is to replace the case. If the issue then continues, then you know its iOS.
 
Mlrollin91 said:
You have to narrow it down. You need another iPhone 7 and a few more cables. If the issue continues, then you can narrow it down to the case or iOS. Then the next step is to replace the case. If the issue then continues, then you know its iOS.
Click to expand...
I have 8 authentic apple cables I can try that if it happens again
 
Mlrollin91 said:
If it happens with those 8 cables, then its either the case, iPhone or iOS. So that will only narrow down one of the 4 possibilities.
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I only tried with the same cord that had the issue but it working now if it happening again I will try another cable
[doublepost=1478536634][/doublepost]I just got the case last week not 100% the case is defective could be the cable
 
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