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iPhone 7 died :-(

purpleparrotuk

purpleparrotuk

macrumors 65816
Original poster
Jun 26, 2010
1,059
306
On Monday my phone kept rebooting itself every few minutes at work. When i got home I managed to reset it and get my stuff back from an iCloud backup. It was all working fine until yesterday. Used it fine in the morning and at lunch called my partner. Strangely I couldn't hear it ringing. To my dismay I looked at the phone and there was the dreaded Apple logo. "Not Again" I thought. So I pressed the power and down volume hoping it would bring it back to life and nothing. Have tried leaving it on charge for many hours too. It's a brick. When it happened the phone was nearly fully charged.
I bought the phone on release day straight from Apple so luckily still under warranty. I have a genius appointment tomorrow. Does anyone know if I will get a refurbished one or a new one? I really wish it hadn't happened and have learned my lesson because I didn't make regular iCloud backups so have lost most of my recent texts message etc now.
Anyone else had this happen completely out the blue? it's never been near water or knocked/dropped at all and is in pristine condition.
 
purpleparrotuk said:
On Monday my phone kept rebooting itself every few minutes at work. When i got home I managed to reset it and get my stuff back from an iCloud backup. It was all working fine until yesterday. Used it fine in the morning and at lunch called my partner. Strangely I couldn't hear it ringing. To my dismay I looked at the phone and there was the dreaded Apple logo. "Not Again" I thought. So I pressed the power and down volume hoping it would bring it back to life and nothing. Have tried leaving it on charge for many hours too. It's a brick. When it happened the phone was nearly fully charged.
I bought the phone on release day straight from Apple so luckily still under warranty. I have a genius appointment tomorrow. Does anyone know if I will get a refurbished one or a new one? I really wish it hadn't happened and have learned my lesson because I didn't make regular iCloud backups so have lost most of my recent texts message etc now.
Anyone else had this happen completely out the blue? it's never been near water or knocked/dropped at all and is in pristine condition.
Click to expand...

If it is still under warranty it should be a new replacement.
 
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purpleparrotuk said:
On Monday my phone kept rebooting itself every few minutes at work. When i got home I managed to reset it and get my stuff back from an iCloud backup. It was all working fine until yesterday. Used it fine in the morning and at lunch called my partner. Strangely I couldn't hear it ringing. To my dismay I looked at the phone and there was the dreaded Apple logo. "Not Again" I thought. So I pressed the power and down volume hoping it would bring it back to life and nothing. Have tried leaving it on charge for many hours too. It's a brick. When it happened the phone was nearly fully charged.
I bought the phone on release day straight from Apple so luckily still under warranty. I have a genius appointment tomorrow. Does anyone know if I will get a refurbished one or a new one? I really wish it hadn't happened and have learned my lesson because I didn't make regular iCloud backups so have lost most of my recent texts message etc now.
Anyone else had this happen completely out the blue? it's never been near water or knocked/dropped at all and is in pristine condition.
Click to expand...

You will get a refurbished
 
If my red 7 went out of action I’d have to fall back on a 5S so I feel your pain!
 
purpleparrotuk said:
On Monday my phone kept rebooting itself every few minutes at work. When i got home I managed to reset it and get my stuff back from an iCloud backup. It was all working fine until yesterday. Used it fine in the morning and at lunch called my partner. Strangely I couldn't hear it ringing. To my dismay I looked at the phone and there was the dreaded Apple logo. "Not Again" I thought. So I pressed the power and down volume hoping it would bring it back to life and nothing. Have tried leaving it on charge for many hours too. It's a brick. When it happened the phone was nearly fully charged.
I bought the phone on release day straight from Apple so luckily still under warranty. I have a genius appointment tomorrow. Does anyone know if I will get a refurbished one or a new one? I really wish it hadn't happened and have learned my lesson because I didn't make regular iCloud backups so have lost most of my recent texts message etc now.
Anyone else had this happen completely out the blue? it's never been near water or knocked/dropped at all and is in pristine condition.
Click to expand...

Exact same thing happened to me. My phone was in perfect condition, never dropped nor damaged with water , and one die it just completely died out of no where in the middle of the day. I lost all my data and Apple offered nothing to help me get my data back. They simply gave me a replacement phone
 
Quick update. New phone received. Apple state it's not a fully refurbished phone. Only the internals are refurbished whatever that means. Fingers crossed this ones ok :)
 
willmtaylor said:
It isn’t Apple’s fault that you failed to back up your data.

Few companies these days make warranties and returns as painless as Apple.
Click to expand...

It is apples fault for selling me a faulty product.

This is a 1/10000 scenario, the least they can do is help the users affected by faulty hardware, it won't cost them anything relatively speaking.
 
You could buy the X... but it has a big notch at the top of the screen unfortunately
 
purpleparrotuk said:
On Monday my phone kept rebooting itself every few minutes at work. When i got home I managed to reset it and get my stuff back from an iCloud backup. It was all working fine until yesterday. Used it fine in the morning and at lunch called my partner. Strangely I couldn't hear it ringing. To my dismay I looked at the phone and there was the dreaded Apple logo. "Not Again" I thought. So I pressed the power and down volume hoping it would bring it back to life and nothing. Have tried leaving it on charge for many hours too. It's a brick. When it happened the phone was nearly fully charged.
I bought the phone on release day straight from Apple so luckily still under warranty. I have a genius appointment tomorrow. Does anyone know if I will get a refurbished one or a new one? I really wish it hadn't happened and have learned my lesson because I didn't make regular iCloud backups so have lost most of my recent texts message etc now.
Anyone else had this happen completely out the blue? it's never been near water or knocked/dropped at all and is in pristine condition.
Click to expand...

I actually had the exact same issue on my 7 Plus yesterday. New phone is on it's way (I don't live near an Apple Store). Was just fine one moment and the next it went into this rebooting loop. Managed to restore it in iTunes but to no avail, now it doesn't even even reboot anymore but just shows the "connect to iTunes" screen. I'm on a 5s right now (new phone will arrive on Monday, of course these things happen right before the weekend).
 
purpleparrotuk said:
Quick update. New phone received. Apple state it's not a fully refurbished phone. Only the internals are refurbished whatever that means. Fingers crossed this ones ok :)
Click to expand...

It sounds like you got a phone that was in like-new condition and they replaced the battery, maybe a few other internal components.

If you don’t see any cosmetic issues, you have a brand new phone for all practical purposes....AND the warranty on the guts of the phone just got pushed out a year. Congrats!
 
That's scary coz I have iPhone SE, and occasionally apps that I would be on such as pandora radio would just automatically reboot and restart my SE. I wonder if that's a sign my phone will die soon, I really hope not coz I just bought it in Aigust 2016
 
Pelea said:
It is apples fault for selling me a faulty product.

This is a 1/10000 scenario, the least they can do is help the users affected by faulty hardware, it won't cost them anything relatively speaking.
Click to expand...
Jut because your phone quit working, that doesn't necessarily mean that Apple sold you a faulty product. Electronics are not guaranteed to work indefinitely and Apple does not make any claim in that regard. To that end, Apple is not obligated to help you retrieve your lost data. Data retention is your responsibility. You admit you didn't do what you should have been doing. You were wrong. Case closed.
 
BeeGood said:
It sounds like you got a phone that was in like-new condition and they replaced the battery, maybe a few other internal components.

If you don’t see any cosmetic issues, you have a brand new phone for all practical purposes....AND the warranty on the guts of the phone just got pushed out a year. Congrats!
Click to expand...

The warranty is only 90 days on replacements but I did ask about statutory rights and he did say it would be ok.
 
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Pelea said:
It is apples fault for selling me a faulty product.

This is a 1/10000 scenario, the least they can do is help the users affected by faulty hardware, it won't cost them anything relatively speaking.
Click to expand...

They sold you a phone that has the ability to completely back itself up everyday without you lifting a finger. I’m sorry you chose not to take advantage of that but that’s not Apple’s responsibility.
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purpleparrotuk said:
The warranty is only 90 days on replacements but I did ask about statutory rights and he did say it would be ok.
Click to expand...

Huh. I’ve only had to get one iPhone repaired (new display asssymbly due to dead pixel...really serious issue lol) and they told me that the display was under warranty for one year. That was on my 6s plus in 2015 so maybe something has changed.
 
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