iPhone 7 died :-(

Discussion in 'iPhone' started by purpleparrotuk, Sep 15, 2017.

  1. purpleparrotuk macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #1
    On Monday my phone kept rebooting itself every few minutes at work. When i got home I managed to reset it and get my stuff back from an iCloud backup. It was all working fine until yesterday. Used it fine in the morning and at lunch called my partner. Strangely I couldn't hear it ringing. To my dismay I looked at the phone and there was the dreaded Apple logo. "Not Again" I thought. So I pressed the power and down volume hoping it would bring it back to life and nothing. Have tried leaving it on charge for many hours too. It's a brick. When it happened the phone was nearly fully charged.
    I bought the phone on release day straight from Apple so luckily still under warranty. I have a genius appointment tomorrow. Does anyone know if I will get a refurbished one or a new one? I really wish it hadn't happened and have learned my lesson because I didn't make regular iCloud backups so have lost most of my recent texts message etc now.
    Anyone else had this happen completely out the blue? it's never been near water or knocked/dropped at all and is in pristine condition.
     
  2. SigEp265 macrumors 6502

    SigEp265

    Joined:
    Dec 15, 2011
    Location:
    Southern California
    #2
    If it is still under warranty it should be a new replacement.
     
  3. anubis1980 macrumors 6502

    Joined:
    Oct 22, 2012
    #3
    Hope you get it fixed but I think this is a sneaky post so your other half sees this and lets you purchase an iPhone x haha .
     
  4. purpleparrotuk thread starter macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #4
    :) it's weird it started playing up the day before the Keynote. I'm sure Apple put some timer bug in it. It's like I have lost my arm. I'm using a very slow 4s in the meantime.
     
  5. QueenTyrone macrumors 6502a

    QueenTyrone

    Joined:
    Sep 21, 2016
    #5
    You will get a refurbished
     
  6. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
  7. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #7
    If my red 7 went out of action I’d have to fall back on a 5S so I feel your pain!
     
  8. Pelea macrumors 6502

    Joined:
    Oct 5, 2014
    #8
    Exact same thing happened to me. My phone was in perfect condition, never dropped nor damaged with water , and one die it just completely died out of no where in the middle of the day. I lost all my data and Apple offered nothing to help me get my data back. They simply gave me a replacement phone
     
  9. purpleparrotuk thread starter macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #9
    Quick update. New phone received. Apple state it's not a fully refurbished phone. Only the internals are refurbished whatever that means. Fingers crossed this ones ok :)
     
  10. anubis1980 macrumors 6502

    Joined:
    Oct 22, 2012
    #10
    I buy a lot refurbished stuff from apple, been fine so far
     
  11. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #11
    It isn’t Apple’s fault that you failed to back up your data.

    Few companies these days make warranties and returns as painless as Apple.
     
  12. Pelea macrumors 6502

    Joined:
    Oct 5, 2014
    #12
    It is apples fault for selling me a faulty product.

    This is a 1/10000 scenario, the least they can do is help the users affected by faulty hardware, it won't cost them anything relatively speaking.
     
  13. zhandri Suspended

    Joined:
    Sep 4, 2012
    #13
    yeah the usual replacement refurbs. it means the logic board is refurbished. outside and battery are new
     
  14. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #14
    Back. Up. Your. ****.
     
  15. cableguy84 macrumors 65816

    cableguy84

    Joined:
    Sep 7, 2015
    #15
    You could buy the X... but it has a big notch at the top of the screen unfortunately
     
  16. MLVC macrumors 6502a

    MLVC

    Joined:
    Apr 30, 2015
    Location:
    Maastricht, The Netherlands
    #16
    I actually had the exact same issue on my 7 Plus yesterday. New phone is on it's way (I don't live near an Apple Store). Was just fine one moment and the next it went into this rebooting loop. Managed to restore it in iTunes but to no avail, now it doesn't even even reboot anymore but just shows the "connect to iTunes" screen. I'm on a 5s right now (new phone will arrive on Monday, of course these things happen right before the weekend).
     
  17. BeeGood macrumors 68000

    BeeGood

    Joined:
    Sep 15, 2013
    Location:
    Lot 23E. Somewhere in Georgia.
    #17
    It sounds like you got a phone that was in like-new condition and they replaced the battery, maybe a few other internal components.

    If you don’t see any cosmetic issues, you have a brand new phone for all practical purposes....AND the warranty on the guts of the phone just got pushed out a year. Congrats!
     
  18. jetlagged macrumors 6502

    Joined:
    Sep 6, 2012
    #18
    That's scary coz I have iPhone SE, and occasionally apps that I would be on such as pandora radio would just automatically reboot and restart my SE. I wonder if that's a sign my phone will die soon, I really hope not coz I just bought it in Aigust 2016
     
  19. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #19
    Jut because your phone quit working, that doesn't necessarily mean that Apple sold you a faulty product. Electronics are not guaranteed to work indefinitely and Apple does not make any claim in that regard. To that end, Apple is not obligated to help you retrieve your lost data. Data retention is your responsibility. You admit you didn't do what you should have been doing. You were wrong. Case closed.
     
  20. purpleparrotuk thread starter macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #20
    The warranty is only 90 days on replacements but I did ask about statutory rights and he did say it would be ok.
     
  21. BeeGood macrumors 68000

    BeeGood

    Joined:
    Sep 15, 2013
    Location:
    Lot 23E. Somewhere in Georgia.
    #21
    They sold you a phone that has the ability to completely back itself up everyday without you lifting a finger. I’m sorry you chose not to take advantage of that but that’s not Apple’s responsibility.
    --- Post Merged, Sep 16, 2017 ---
    Huh. I’ve only had to get one iPhone repaired (new display asssymbly due to dead pixel...really serious issue lol) and they told me that the display was under warranty for one year. That was on my 6s plus in 2015 so maybe something has changed.
     

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20 September 15, 2017